Scott
September 24, 2026
This Extra Space storage facility was the best I had experienced — until it wasn’t. After a couple of times that time got away from me and I missed the deadline to get myself through the gate, I began to receive the cold shoulder from Dolly and be the sole recipient of verbal reminders of the gate closing time whenever I saw her. It was a surprise when I received the vacate letter and was told my unit had a tag on it noting that it would be emptied in days if I did not empty it on a matter of hours. It was unfortunate that Dolly felt the need to take a heavy hand with me and my account — especially when she knew of the majorly stressful and life altering changes that had been taking place all around.
We’re sorry to hear that your experience changed and that the vacate notice and gate reminders felt unnecessarily harsh, especially during a stressful time, Scott. We take your feedback seriously; please contact us at (619) 314-7250 so we can review what happened.
Extra Space Storage (9/26/2026)
Google Review