Flabbergast
NOT a good experience ?? The customer service representative are not helpful. It was my first ever storage space signup and i told the reps that its my first time and she just checked my ID and said you’re good. I was like wheres my space at first floor, second or third? and i gotta keep asking more questions wheres the entrance to get to that space, and is there any maps? its like i have to know everything to ask them instead them telling me all these info. Finally, i got into my space and had access to doors and gate. Next week, when i was trying to bring some more stuff to store. My app had lost the access and said to call the store. I went in the office and the lady named LISA was very rude. I mentioned her that i was here last week and i lost access and can you please help me on that. She was very very RUDE and was being skeptical that i had lost access due to some reason that she might know and had to do with me. I showed her the videos i had taken that day because i was really excited about storing my business products there and she also said our office is closed that day how did you get access. I said you guys were here and i had access and have videos too of that day. then she started saying i have to verify with my ID again which i did last week already, and i said i haven’t brought the id with me. Then, she started saying “ I trust you and looking at your face”. Well i didn’t wanted to make a fuss about it since i just needed the access to my space and just brushed it off. But that shit was very rude that she saw my face and seems trusting just because of my face. It was not my mistake at all that the access had been lost but that something not to say to somone and act like i did something wrong and she had to trust my face for it
Google Review
