Lawrence was a great help, took the time to explain, walk me through, and address my specific needs. The location is nice and spotless clean! Price is very reasonable. The pleasant conversation with Lawrence was the bonus. Overall, 11/10.

Lawrence was very helpful and knowledgeable. He took me in person to show me the units that might be right for me. The unit I eventually chose did not have a digital hasp on it, but he promised to fix that by the next day. I don’t like the music that they play inside the facility. I would prefer silence.

Absolutely amazing team walked me through my first storage rental. Lawrence was great help will definitely recommend 10 out of 10 experience.

I had such a great experience with Extra Space Storage! From start to finish, the customer service was exceptional. The representative I first spoke with was friendly, professional, and made the entire process so easy. A special shout-out to Lawrence, the store manager — he went above and beyond to help me find exactly what I needed. He was patient, accommodating, and made sure everything was set up perfectly. It’s rare to find this level of customer care these days, and I truly appreciate how seamless and stress-free the experience was. I couldn’t be happier with my decision to store here!

From the moment I first walked through the doors into the office I felt nothing but a genuine welcoming. Mr. Lawrence Sherman’s customer service was a breath of fresh air, no B/S! I say that cause most places I go to now in days, the employees make you feel like they don’t want you there. This business is very clean, organized and reasonable. Lowkey it’s kinda of one of those places you don’t want to tell too many people about, insuring not to blow the spot… All in all I’ve got good feeling about this business. I’m looking forward in continuing my business with them. Thank you Mr. Lawrence and the rest of the Extra Space team.

The customer service here is exceptional! That is one of the main reasons why I chose Extra space in Glendale. I don't even live in Glendale. However, my interactions with Lawrence is one of the primary reasons why I chose to store my things here. Lawrence called me many times to follow up and keep me updated. He was unbelievably professional, patient and polite. He is obsessed with keeping the property clean and smelling amazing...which I absolutely love. He had no problem showing me multiple units on different floors and of various sizes to meets my needs etc. I've seen Lawrence assist other clients and juggle assisting more than one client to ensure our appropriate storage needs are met. Lawrence and Chris are so friendly and helpful and are great at contacting their clients to keep them updated and informed about any pressing matters. This particular Extra space has units with climate control and also has more reasonable and affordable pricing options to choose from. They have a loading dock and lift with carts to utilize. They have extended hours of operation which is very convenient. They even offer a free month. I went to several different self storage companies to view units in person and tour the facilities. By far, THIS EXTRA Space has the best customer service. Lawrence was the only one to follow up and preserve my reservation. Other places had terrible customer service. The employees were rude and lazy and didn't want to show different unit sizes. Some didn't even want to take the reservation. No other company followed up with me. The Extra SPACE on Fountain Ave had a rude male employee who didn't even want to answer simple questions. I Think his name was Jamal and the other one from NY never bothered to follow up despite my many calls etc. Socal storage employee Doris or Dora? ...couldn't be bothered to take a reservation or take the time to show me all the 3 units I wanted to rent . She referred me to Extra space on Santa Monica Blvd, but they also never called back despite my calls. Trojan storage also didn't follow up etc. Lawrence is meticulously neat and I have seen him.pick up the tiniest piece of paper, tape or debris that happens to be left behind accidentally. He and Chris immediately call to inform you of anything concerning your account or units. Extra SPACE in Glendale was the ONLY one to call me back, follow through, keep me updated and preserved my reservations. I have THREE 10×15 units located near each other. Lawrence was prepared and asked all the right questions so he could show me the units that would best fit my needs!! Thank you for being so professional and kind.

Lawrence!!! Thank you for giving me the best service today!!! Greetings brother!!!

Immediate, easy rental process.

Great customer service. Very helpful with the move in. Temperature controlled units are great for the heat here in the valley. Bluetooth locks are much better than traditional pad locks.

Laurence, the manager is such a delight to deal with. He's very knowledgeable, kind, friendly and accommodating. He made our moving day very easy. The place is very clean and organize. Above and beyond service!