Galactic
I was a renter for over 2 years and they kept raising my rates almost as if they were purposely trying to get me to move out. It wasn't just little price hikes. They were quite substantial. It happened several times. I always had to go into the office and negotiate a better price. DO NOT USE AUTOMATIC PAYMENTS BECAUSE OF THIS. They will automatically charge you the higher rate without you even knowing. I have recently started renting from them again and a few things have changed drastically. First is the INCREDIBLY AWEFUL app to enter and exit. You are better off getting out of your vehicle and typing in the long pin code to exit the premises. You'll see why if you rent here. Second, it seems as though they are phasing out customer service. They are pushing for everything being self service. They actually charge more per month if you want a "dedicated phone line" to be able to talk to someone. I was told when I checked out on the website that if you don't use the lock they automatically charge you for, that I could receive a refund at the front desk. But when I went in for a refund I was told they will just credit my account on the next months rent. This is not a "refund". This is a "credit". I had my old lock from my previous stay here. I didn't need to be charged for another. It will be interesting to see how this plays out when they start jacking up my rent again without notice. THE APP IS THE WORST!!! IT'S HORRIBLE!!!
Thank you for taking the time to share your detailed feedback with us, and we sincerely apologize for the frustrations you have experienced during both your previous stay and your current rental with us. We hear you regarding all of your concerns, including the rate increases, the challenges you have faced with the app when entering and exiting the facility, the shift in how customer service is being handled, and the lock credit issue that was not communicated to you accurately at the time of check-out. We understand how frustrating it must have been to be told you would receive a refund, only to find out it would be applied as a credit toward your next month's rent instead. That kind of miscommunication is something we take seriously. We also want you to know that your feedback regarding the app experience has been noted, as we understand how important it is for the entry and exit process to be smooth and hassle-free for our renters. We genuinely value your continued business and want to make sure your concerns are properly addressed. We encourage you to reach out to us directly by calling 888-786-7243 so that we can work through each of these issues with you personally and ensure your experience moving forward is a much better one.
Extra Space Storage (6/25/2026)
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