Jada
WARNING TO ALL!! READ THIS ! Absolute worst customer service experience, Dasha can not handle customer complaints and treated me and my husband very poorly. The building entry is too small to get your furniture in and the elevator you put your belongings on is also too small. They Require a very long password to get into the building and you have to re-enter it every single time you walk outside to get another item to put in storage. I HAVE BEEN TRYING TO CANCEL MY ACCOUNT FOR MONTHS, but they continue to automatically pull nearly $200 off my card every single month. The manager DASHA claims she "cannot" cancel the account or stop the automatic billing simply because a physical key/lock was lost. Instead of offering an actual customer service solution—like charging a standard lock-cut or replacement fee—she avoided doing her job and Spitefully stated that she will keep taking my money from my card until I find the key and lock. I had to FREEZE MY ACCOUNT in order to stop more money from being taken from me. It is completely unprofessional, deceptive, and a total lack of empathy!! Save yourself the headache and go somewhere else that is more convenient and actually practices customer care.
Jada, we are very sorry to hear about your frustrating experience regarding account cancellation, billing, and facility access. Providing clear, helpful customer service and straightforward account management is very important to us, and we take your feedback seriously. We would appreciate the opportunity to look into these account and billing concerns directly to help resolve this. Please contact us at 888-STORAGE so our team can assist you.
Extra Space Storage (10/28/2026)
Google Review
