Covington self storage at 6177 Jackson Hwy

The facility is more expensive than the places around it, it makes me wonder why this specific space which isn't very impressive is more expensive than the ones in Gwinnett. The individual Jared at the desk was very helpful.,

Jared was kind and super helpful with getting us set up with a unit quick so we could start moving our stuff in immediately. Highly recommend this place.

Jared was very helpful and professional. He answered all my question and I felt very welcome. I really can tell he likes what he does and take pride in it. Great character phenomenal guy. I would recommend this Storage facility.

I’m military and move quite a lot, so I would say I am a good judge of character when it comes to self storage service. Mr. Jared (don’t know his last name) made the whole process convenient, easy, and enjoyable. I would definitely recommend this place (especially if he’s working when you come in).

I really enjoyed my experience at this location. Jared was very helpful and informative.

Thanks Jared Brown for great customer service outstanding

Jared was very helpful today with issues I was having on my account. He was very professional and polite.

Everyone was great at getting us through the process and such a nice facility...Great place to store your belongings :)

The old guy (31 year old Jared) was very nice and funny. I appreciate doing business with you guys.

I’m 62-years old from Chicago, Illinois and down through the years, I have rented several storage lockers, but each time it was with one of your competitors, but never again, which I didn’t have any problems or complaints, but the Extra Space Storage employee named Monique Moody at the Covington Georgia location, went far and beyond to make sure my storage needs were met and she did it with a smile on her face which shouldn’t be, but is very rare to experience these days. She treated me just like her first name was Extra and her middle name was Space and her last name was Storage. Great job Extra Space Storage! Jeff Haynes

Customer service was excellent,especially Meagan! The only thing I did'nt like is that I had to clean out my unit before I could put anything in there. There were rat droppings my mother called them & trash remnants left from christmas decorations and it smelled horrrible. I feel for the price of $211 a month it should have already beenncleaned.

Hands down five stars! The customer service here is amazing, Megan was very helpful and made the process extremely easy. I would most definitely recommend this place to anyone looking for a reliable place to store your items.

I forgot lady name who help me with my storage rental. She was very professional and such a huge help. I recommend extra space storage to anyone who's looking for storage.

Brittany was very professional and such a huge help. I recommend extra space storage over any storage unit. Brittany was amazing today.

I enjoyed my experience here.Brittany was very helpful and welcoming.

While, I am not happy with the recent rate increases, I would like to give a special shoutout to Monique in the front office for her professionalism and great customer service. She patiently listened to my rant and handled my call with the utmost respect. I can only imagine the calls she receives on a daily basis, yet she handled my call as if I were the only call of the day. She went over and beyond to accommodate my concerns. 10 Thumbs Up to her and the staff. You guys definitely deserve a raise for your professional attitudes when dealing with a disgruntled customer like myself! My Concern....I Rented a 10x10 storage unit in August of 2020. My rent started out at $140/mos. In April 2121, I received notice of a $22 monthly rate increase. In November 2021, I receive an email informing me that the facility was bought out by Extra Space Storage and my new rate would be $164/mos. No big deal as it was only a $2.00 increase. Now it is March 2022 and I have just received notice of another rate increase which will raise my monthly rent from $164 to $243!!!! This is INSANE as I know bank interest rates are low and the owners mortgage is definitely not going up. What is even more confusing is, I have a friend who also has a 10x10 unit just around the corner from my unit, yet they only pay $133/mos and DID NOT receive a rate increase. We both rented our units within a couple months of each other and While I am happy that my friend isn't faced with the same astronomical price increases, it makes me wonder why some units are receiving large monthly increases while others receive little or none at all. I was told the increase was based on the comparable prices and fair market value in the area. However, if that were the case wouldn't all renters have received the same rate increases? Unless, I can get my rate lowered, I will be moving to another location with better rates in an effort to save that extra money to give to someone else in need. I wouldn't mind paying the extra if I were told it was going to help other customers who struggling to pay their fees.

Monique was a great help with the overall experience of getting a unit. She was very professional and presented great customer service. She’s all about the well-being of the customer first and that’s what loved the most.

Very clean facility. I made all arrangements on the phone, staff very helpful. Super easy move-in experience.

She was really helpful. She was very helpful and knows the ins and out of the storage buildings. Very professional and had me in and out! I highly recommend this storage for future references. Bet polite and friendly

Monique was very professional and informative. I would recommend this company store to family and friends. There was also a manager on site to assist with anything.....