Extra Space Storage facility on 6177 Jackson Hwy - Covington, GA
(46 REVIEWS)

Covington self storage at 6177 Jackson Hwy

Hours

Today's Gate: 06:00 AM - 10:00 PM
Today's Office: 09:30 AM - 06:00 PM
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Company

Employees: 1-10

Payment Options: MasterCard / VISA / American Express / Discover / Check / Cash / Invoice

Established Date: 1977

Site Number: 1963

Directions

Intersections/Landmarks

Jackson Hwy and GA-36

Directions from the North

Drive south on Jackson Hwy. Pass Lifepoint Church of the Nazarene and continue south. Our facility will be on your left after Clane Dr SE.

Directions from the South

Drive north on GA-36 E. Continue onto Jackson Hwy. Our facility will be on your right after Laseter St.

Directions from the East

Drive west on GA-36 W. Turn right onto Jackson Hwy. Our facility will be on your right after Laseter St.

Directions from the West

Drive east on Covington Bypass Rd. Turn left onto Jackson Hwy. Our facility will be on your right after Laseter St.

Size Disclaimer

*Excludes administrative and insurance fees

Recent Customer Reviews About This Facility

July 1, 2022

Tajana F.

Posted On Google

OVERALL RATING

The facility is more expensive than the places around it, it makes me wonder why this specific space which isn't very impressive is more expensive than the ones in Gwinnett. The individual Jared at the desk was very helpful.,

Response from Extra Space Storage (7/1/2022)

Thank you for the kind words, Tajana. We're glad Jared was able to help! Our team is here to serve you, so give us a call at (770) 786-9565 if you need any future assistance.

June 28, 2022

Erin S.

Posted On Google

OVERALL RATING

Jared was kind and super helpful with getting us set up with a unit quick so we could start moving our stuff in immediately. Highly recommend this place.

Response from Extra Space Storage (6/29/2022)

Thank you for the great rating, Erin. We're glad Jared was kind, quick, and able to help! Our team is here to serve you, so give us a call at (770) 786-9565 if you need any future assistance.

June 27, 2022

Mcarthur M.

Posted On Google

OVERALL RATING

Jared was very helpful and professional. He answered all my question and I felt very welcome. I really can tell he likes what he does and take pride in it. Great character phenomenal guy. I would recommend this Storage facility.

Response from Extra Space Storage (6/27/2022)

Hi Mcarthur, thank you for your review! We're so happy to hear that your experience with Jared and the cleanliness of the facility has been positive! Let us know if we can?do anything else to help at 888-storage.

June 27, 2022

William S.

Posted On Google

OVERALL RATING

I’m military and move quite a lot, so I would say I am a good judge of character when it comes to self storage service. Mr. Jared (don’t know his last name) made the whole process convenient, easy, and enjoyable. I would definitely recommend this place (especially if he’s working when you come in).

Response from Extra Space Storage (6/27/2022)

Hi William. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mr. Jared! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.

June 27, 2022

Erika M.

Posted On Google

OVERALL RATING

I really enjoyed my experience at this location. Jared was very helpful and informative.

Response from Extra Space Storage (6/27/2022)

Hello, Erika. Thank you for the review. We're so glad Jared could meet your storage needs. Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.

June 24, 2022

Lakisha C.

Posted On Google

OVERALL RATING

Thanks Jared Brown for great customer service outstanding

Response from Extra Space Storage (6/25/2022)

Thanks for the positive review, Lakisha! We are glad you had a great experience with Jared. Don't hesitate to reach out to us at 888-storage if you need anything!?

June 24, 2022

Shermett B.

Posted On Google

OVERALL RATING

Jared was very helpful today with issues I was having on my account. He was very professional and polite.

Response from Extra Space Storage (6/25/2022)

Thank you for the kind words, Shermett. We're glad Jared was able to help! Our team is here to serve you, so give us a call at (770) 786-9565 if you need any future assistance.

June 23, 2022

Tricia S.

Posted On Google

OVERALL RATING

Everyone was great at getting us through the process and such a nice facility...Great place to store your belongings :)

Response from Extra Space Storage (6/25/2022)

Hi Tricia!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (770) 786-9565 or stop by the facility!

June 17, 2022

Angela N.

Posted On Google

OVERALL RATING

The old guy (31 year old Jared) was very nice and funny. I appreciate doing business with you guys.

Response from Extra Space Storage (6/18/2022)

Thanks for the awesome review, Angela! We work hard to meet the expectations of our customers, and we're happy to hear Jared hit the mark for you! Don't hesitate to stop by the office or contact us at (770) 786-9565 if you need anything.

June 4, 2022

Jeffery H.

Posted On Google

OVERALL RATING

I’m 62-years old from Chicago, Illinois and down through the years, I have rented several storage lockers, but each time it was with one of your competitors, but never again, which I didn’t have any problems or complaints, but the Extra Space Storage employee named Monique Moody at the Covington Georgia location, went far and beyond to make sure my storage needs were met and she did it with a smile on her face which shouldn’t be, but is very rare to experience these days. She treated me just like her first name was Extra and her middle name was Space and her last name was Storage. Great job Extra Space Storage! Jeff Haynes

Response from Extra Space Storage (6/5/2022)

Hi Jeffery, thank you for your review. We're glad Monique Moody went far and beyond to make sure your storage needs were met and she did it with a smile on her face. Stop by our office if you need assistance or have any questions.

May 25, 2022

Paris H.

Posted On Google

OVERALL RATING

Customer service was excellent,especially Meagan! The only thing I did'nt like is that I had to clean out my unit before I could put anything in there. There were rat droppings my mother called them & trash remnants left from christmas decorations and it smelled horrrible. I feel for the price of $211 a month it should have already beenncleaned.

Response from Extra Space Storage (5/25/2022)

Hi Paris, thank you for sharing your experience with us. We're glad Megan was excellent. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience was negative and will be sure to share this feedback internally. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.

May 1, 2022

Valerie M.

Posted On Google

OVERALL RATING

Hands down five stars! The customer service here is amazing, Megan was very helpful and made the process extremely easy. I would most definitely recommend this place to anyone looking for a reliable place to store your items.

Response from Extra Space Storage (5/2/2022)

Thank you for the review, Valerie! We pride ourselves on having a friendly, accommodating staff and are so happy Megan was able to assist you! Let us know if we can?do anything else to help at 888-storage.

April 25, 2022

Wanquita B.

Posted On Google

OVERALL RATING

I forgot lady name who help me with my storage rental. She was very professional and such a huge help. I recommend extra space storage to anyone who's looking for storage.

Response from Extra Space Storage (4/25/2022)

Thank you for the excellent rating, Wanquita. We're thrilled to know our team was professional and very helpful! Our team is here to serve you, so give us a call at (770) 786-9565 if you need any future assistance.

March 19, 2022

Prentis C.

Posted On Google

OVERALL RATING

Brittany was very professional and such a huge help. I recommend extra space storage over any storage unit. Brittany was amazing today.

Response from Extra Space Storage (3/20/2022)

Hello, Prentis. Thank you for the 5-star review! We're so happy Brittany could help. Don't hesitate to reach out to us at 888-storage if you need anything!

March 19, 2022

Yaquí E.

Posted On Google

OVERALL RATING

I enjoyed my experience here.Brittany was very helpful and welcoming.

Response from Extra Space Storage (3/20/2022)

Thank you for the kind review, Yaquí. We're thrilled you had a positive experience with Brittany at Extra Space Storage. Please stop by the office if you have any questions.

March 15, 2022

Trisha B.

Posted On Google

OVERALL RATING

While, I am not happy with the recent rate increases, I would like to give a special shoutout to Monique in the front office for her professionalism and great customer service. She patiently listened to my rant and handled my call with the utmost respect. I can only imagine the calls she receives on a daily basis, yet she handled my call as if I were the only call of the day. She went over and beyond to accommodate my concerns. 10 Thumbs Up to her and the staff. You guys definitely deserve a raise for your professional attitudes when dealing with a disgruntled customer like myself! My Concern....I Rented a 10x10 storage unit in August of 2020. My rent started out at $140/mos. In April 2121, I received notice of a $22 monthly rate increase. In November 2021, I receive an email informing me that the facility was bought out by Extra Space Storage and my new rate would be $164/mos. No big deal as it was only a $2.00 increase. Now it is March 2022 and I have just received notice of another rate increase which will raise my monthly rent from $164 to $243!!!! This is INSANE as I know bank interest rates are low and the owners mortgage is definitely not going up. What is even more confusing is, I have a friend who also has a 10x10 unit just around the corner from my unit, yet they only pay $133/mos and DID NOT receive a rate increase. We both rented our units within a couple months of each other and While I am happy that my friend isn't faced with the same astronomical price increases, it makes me wonder why some units are receiving large monthly increases while others receive little or none at all. I was told the increase was based on the comparable prices and fair market value in the area. However, if that were the case wouldn't all renters have received the same rate increases? Unless, I can get my rate lowered, I will be moving to another location with better rates in an effort to save that extra money to give to someone else in need. I wouldn't mind paying the extra if I were told it was going to help other customers who struggling to pay their fees.

Response from Extra Space Storage (3/7/2022)

Hi Trisha, thank you for reaching out to us and sharing your concerns. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.

January 24, 2022

Kristopher A.

Posted On Google

OVERALL RATING

Monique was a great help with the overall experience of getting a unit. She was very professional and presented great customer service. She’s all about the well-being of the customer first and that’s what loved the most.

Response from Extra Space Storage (1/28/2022)

Thanks for the awesome review, Kristopher! We work hard to meet the expectations of our customers, and we're happy to hear Monique hit the mark for you! If there is anything we can do for you, please let us know at 888-storage.

January 23, 2022

Karen L.

Posted On Google

OVERALL RATING

Very clean facility. I made all arrangements on the phone, staff very helpful. Super easy move-in experience.

Response from Extra Space Storage (1/23/2022)

Hi Karen, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! We're happy we were able to provide a smooth rental experience. Give us a call at 888-STORAGE if there is anything, we can do to assist you.

January 14, 2022

klea z.

Posted On Google

OVERALL RATING

She was really helpful. She was very helpful and knows the ins and out of the storage buildings. Very professional and had me in and out! I highly recommend this storage for future references. Bet polite and friendly

Response from Extra Space Storage (1/15/2022)

Thank you for the kind remarks, Klea! We're so happy to hear we have your recommendation! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.

December 13, 2021

Terrence W.

Posted On Google

OVERALL RATING

Monique was very professional and informative. I would recommend this company store to family and friends. There was also a manager on site to assist with anything.....

Response from Extra Space Storage (12/13/2021)

Thanks for the kind words, Terrence! We're glad Monique was very professional and informative. We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (770) 786-9565 if you need anything.