Honolulu self storage at 1414 Kalakaua Ave

Staff was friendly and quick. didnt have to wait for a cart or the elevators. Very Clean and Cool, and Easy Access. Security is top notch.

Ciara was amazing, very tentative & her customer service was exceptional. I am so glad I came here & rented a unit & so glad she was there.

I had the best experience with Arlene in the phone reserving and signing up for my storage space that I could have ever asked for. Her positivity send attention to detail and knowledge of her contracts is superb and much appreciated! I am so happy I called this location !

Terrific service! Arlene went above and beyond from the moment I stepped into the facility., she was professional, friendly and super efficient. The facility is clean, bright, sanitized and well maintained. Keep up the great work and thanks for storing my items.

Arleen made it really simple and helpful to get a unit the same day for a great price. ????

Close out review 6/27/21: Thank you so much for the great service over the past year an a half. The staff is very kind and thoughtful. Thank you for supporting those in uniform and respecting our hard-earned money. Thank you so much! Opening review: Very nice staff with affordable prices for your temporary storage needs

Arleen was friendly, informative and took the time to explain the specials.

Arleen was very helpful and professional. Highly recommended.

Let's be honest. Choosing a storage unit organization can be much like drawing straws to see who will face the evil character in a video game. I am glad to report that I feel Extra Space Storage is different. Anna and the other associates are so very kind, welcoming, insightful, resourceful, patient, fair and accommodating. I get the impression that they are more interested in maintaining a solid business relationship than just interested in over selling a unit I may not be able to afford so they can quickly auction off my property. They were eager to work with me to resolve matters that were in immediate need of attention. Also, they have wonderful communication skills which is very important to me. My business partner and I share a couple units and failed to lock one of them properly our first visit. The team there made sure to take the necessary measures in order to ensure our property stayed locked up and safe. We are very relieved and grateful to have chosen the proper establishment in entrusting our dear possessions. They by far exceeded our expectations just by resolving our unfortunate mistake so swiftly and smoothly. The qualities they strive for are apparent in their exemplary service. We know that if any issues happen to arise, these ladies; without a doubt, will work with us to maintain an excellent standing with them, the company and our account. To have worry and stress removed from any transaction, ongoing business dealing and life in general is not only a great relief, but proof of an amazing team going above and beyond what's normally expected to ensure an all around excellent experience for everyone involved. Sadly, those characteristics are rare this day in age so be prepared to be not just satisfied but impressed. You ladies are the definition of Aloha. ?? Mahalo. I must add my absolute ONLY qualm and that would be the hours of operation. From what I understand, there were problems with ppl breaking into other units after office hours. Alarms have been installed to prevent such activity which are great but closing anytime before 9-10pm is very inconvenient and frankly frustrating. You would assume that bc they close so early during the week days that they would be open later on the weekends but that is NOT the case. With my busy schd it is next to impossible to ever make it to my unit before 8pm let alone by close at 7pm or earlier. I can only express my disdain and offer up a possible solution for consideration and that would be to hire one maybe two depending on the shift length, night/overnight security guard. I have no doubts that it could be afforded. If even staying open until 10pm or 12am at the earliest would without a doubt increase your client base and customer satisfaction. Thank you for your attention to this matter and hopefully this is an issue that is currently being discussed. I am not alone in feeling frustrated and or annoyed by the operation hours per various discussions with several other customers and can only hope they have expressed their feelings as well. Mahalo.

Incredibly helpful staff and so easy to take care of. Definitely took a load off my shoulders. Thank you so much, especially Debbie ??

We have used Extra Space Storage for years and years. Their business office is tops, no complaints. Ms. Arleen U, was so helpful for our experience today. Walt Flood

This is a great storage business. The people are great, they work hard to keep it secure and clean, and the location is very convenient.

The representatives were very personable and catered to my everchanging schedule. The calls for leasing and information exchanges were simple and rapid.

The staff are super friendly and helpful. Gosh I forgot the girls name but she was really nice enough to walk us to our unit and showed us the back elevator, to how to open and closing with lock on. Customer service was on a 100 with them on Saturday. And today was our second day there and had different workers and they were all still so very helpful. Glad we went with extra space storage!

Customer service was awesome. The staff was helpful in every part of the process and transparent with everything.

Very nice facility and wonderful staff! We checked out a few other locations and companies. This was the best by far. I feel totally safe here. It also is very clean.

Best customer service ever!!!!

The storage facility is always clean and the staff is helpful and friendly.

Debbie was extremely helpful. She was knowledgeable and offered multiple solutions to fit my needs.

Customer service was fantastic, Debbie was a huge help, incredibly friendly and assisted when I needed to reconsider my purchase. Very good service, and very clean and secure facility.