Honolulu self storage at 1414 Kalakaua Ave

The storage facility is always clean and the staff is helpful and friendly.

Debbie was extremely helpful. She was knowledgeable and offered multiple solutions to fit my needs.

Customer service was fantastic, Debbie was a huge help, incredibly friendly and assisted when I needed to reconsider my purchase. Very good service, and very clean and secure facility.

I already have a unit there and have always had a good experience with the Staff there. I need some additional storage space so I reserved a space online last night and was called promptly by Anna this morning to finish the lease agreement but I couldn't do it at the time, and so I called back and was helped the rest of the way by Edward. They were both very professional and friendly. The process was quick and painless. Mahalo to them!

Amazing customer service and assistance, & impressed with their very clean and safe property. Also good communication to help with move, was able to safely ship belongings inter-island, such a relief. Greatly appreciate all their aloha & kindness! so happy I chose this Extra Space! Highly recommend to all!!

Anna and team are great to work with from beginning to end. Helped us figure out how much storage space we needed for our stuff (which was a lot). Security is great. Once, I didn’t lock my unit very well and within a few hours of leaving, they called me to tell me that so I went back to lock it properly (never did that again!). We just closed the storage unit and it was just as easy as opening. Would highly recommend them to anyone needing storage in town.

Great facility, service is great and location is convenient!

Good customer service, secure facility. Clean storage units. If your looking for a small or large unit they can accommodate.

The staff are pleasant people who do their jobs well. They keep it clean. They respect them privacy of the customers. The hours are t shortened. That almost changed my rating to a 3 but all together they're decent.

The office was extremely helpful. They answered all questions in a clear and concise manner. The process to establish my account with them was quick. They left me with no outstanding questions. Would do business with them again.

Everyone was very friendly and exceptionally professional. Assistant Store Manager Debbie was very helpful over the phone and in-person while finalizing the lease agreement paperwork. I would strongly recommend stopping by and looking at their storage options as it was a very quick and easy process!

Great place to store things . They have different sizes to fit the very small boxes to huge appliances. Check them out if u need more space to keep ur things

Definitely a great experience inquiring about a unit. Arlene was excellent. She was pleasant, professional and knowledgeable giving me the information that I needed. Thanks again Arlene.

If you ever get the chance to talk to Debbie, a clerk/associate for Extra Space Storage on Kalakaua, she’s just absolutely fun & friendly, sweet and very professional. As a new customer, I never expected the level of service that she provided with a simple phone call. She made me feel like a normal person rather than a number or a score to add to the board of sales. She not only helped me but was even kind enough to explain each section in detail and even simplified sections that would be somewhat difficult to understand. She took me step-by-step through the entire process and was even patient with me in moments that were, for whatever reason, paused. You could tell as soon as you get to chatting with her, that she had a very nice personality. And based on her interactions, not only is she seemingly down-to-earth and bubbly at the same time, she also seems like the type who finds elements of fun in every task or what have you that she undertakes while keeping the integrity of herself as well as the company’s. Debbie if you are reading this, know that I mean every word! I was truly impressed with the way you handled our phone call. You represent the company very well. As I said, you were very professional while also fun by keeping the conversation light with dashes of humor here & there. And your phone etiquette is outstanding. You were very courteous about each time you had to hop off the phone and each time you returned. Which showed your communication skills, to which if I had one word for said communication skills, Is Astounding!! Keep up the good work, don’t ever change the wonderful you that you are even though the world around us is on a constant state of change. And I hope to finally meet you soon. Aloha and Mahalo Nui Loa ??????

The staff was very helpful and very thorough on giving me all the information I needed when it came to the hours of operation and info regarding my bill.

Gotta make room for xtra goodies ..

Let's be honest. Choosing a storage unit organization can be much like drawing straws to see who will face the monster. I am glad to report that I feel Extra Space Storage is different. Anna and the other associates are so very kind, welcoming, insightful, resourceful, patient, fair and accommodating. I get the impression that they are more interested in maintaining a solid business relationship than just interested in over selling a unit I may not be able to afford so they can quickly auction off my property. They were eager to work with me to resolve matters that were in immediate need of attention. Also, they have wonderful communication skills which is very important to me. My business partner and I share a couple units and failed to lock one of them properly our first visit. The team there made sure to take the necessary measures in order to ensure our property stayed locked up and safe. We are very relieved and grateful to have chosen the proper establishment in entrusting our dear possessions. They by far exceeded our expectations just by resolving our unfortunate mistake so swiftly and smoothly. The qualities they strive for are apparent in their exemplary service. We know that if any issues happen to arise, these ladies; without a doubt, will work with us to maintain an excellent standing with them, the company and our account. To have worry and stress removed from any transaction, ongoing business dealing and life in general is not only a great relief, but proof of an amazing team going above and beyond what's normally expected to ensure an all around excellent experience for everyone involved. Sadly, those characteristics are rare this day in age so be prepared to be not just satisfied but impressed. You ladies are the definition of Aloha. ?? Mahalo.

The Staff there are very professional and Helpful. The only problem there is the hours. Everything else is good there. I definitely would recommend this place to all of my Friends and Family. So if you are looking for a storage come on down and be part of the Extra Space Family. I did and I don’t regret it at all. ??????

The staff here @ EXTRA SPACE STORAGE on Kalakaua and King are super helpful and very nice and understanding...I would recommend it to anyone and every one that I know. OUTSTANDING customer service. R.

Sierra did a wonderful job helping me to set up a parking space for my work van. She was super knowledgeable and polite. Thank you so much!