Extra Space Storage at 868 Queen St

Friendly and quick service.

Excellent service, immaculate facilities, very impressed with ExtraSpace :-). Special mahalos to Jeff and Asia who provided great service, as well as to Carlos, who setup my account and patiently walked me through the process.

This is the worst company I’ve ever encountered. They need to update their system or find a better one. I guess my account was flagged for some reason. I’ve asked and they won’t tell me why but because of that i was unable to rent a unit. But I was not informed of that until I had already brought all my things to the facility and unloaded them from the U-Haul and had the U-Haul returned and was starting to move our things to the units we rented and paid for the unit received the access code and locks. Then had to move our things out and by that time the facility was closed and all other places as well. We were left with no way to move our things and were stuck watching them overnight in the parking lot while we tried to come up with more money for another U-Haul and storage. They knew we had no where to take our stuff and no way to move it either and by the morning no one had a said anything to us about leaving if we needed help. Nothing at all until 2 HPD officers rolled up and said that if we didn’t move our things off property by 1 pm we would be trespassed possibly arrested and our things would be disposed of. We tried and tried to get help rent a a U-Haul but all were booked. We were still stuck. 1 o’clock came and nail wasn’t available and cops showed back up to do as they said. Luckily they let us move our things off property but not sure how long that will last till we are met with the same senario. Mind you the whole time we were there guarding all our belongings we didn’t not cause any problems we were not making a mess or bothering anyone. Even when we were told we could store our things we were not rude to the workers we just moved our things out and told them were would move everything as sooo. As we could but also let them know how much of a struggle that would be at this time for us. The manager that called HPD this morning had not spoken one word to us about having to leave or given as a time frame to move our things. They had no compassion for us . Because their system had flagged my emails they treated me as if I did something wrong. When I did not do anything wrong. They could have said something from the beginning the first things they ask for is name and email. Of the email was flagged why did it let me make a reservation and go thru the whole process of renting the unit. Only after the first time I use the access code then it says something. They could have saved me the embarrassment and saved them the time and paper work. Luckily they don’t know what it’s like to have everyone look and judge you while you sit in a parking lot with everything you own. Have HPD trespass you when you’ve done nothing wrong and threaten to arrest you when all you wanted to do was store your things . I will never rent here and I highly recommend that you don’t either. Besides what happens to me they also raise the rates on you often and don’t give you notice till it happens. I foresee this place having a lot of extra space in the future with their poor business habits

Easy process . The staff who helped us was very helpful.

Sean destroyed the phone and Leo cleaned the bathroom