denise
WHO PAYS FOR MOTHS?? WARNING: DO NOT STORE YOUR ITEMS AT THIS STORAGE UNLESS YOU WANT TO DEAL WITH: 1.) MOTH INFESTATION 2.) RATE INCREASE 3.) $20 PENALTY FEE FOR NOT PAYING ON TIME, DUE TO SEE #1. This is my first time using a storage space and the last. My items arrived clean and pest free April 1. They were to be stored while I was out of the country. I am still out of the country and it's been extremely stressful having to leave my items knowing there is a moth infestation, and no one concerned to check out the issue and ensure the infestation is gone. I noticed the moths ONE DAY before flying out. I notified the Manager, Patrice, who provided moth traps, which I placed. While I was away, she tossed a bag of moth balls on top of my unit. She has been nice and did what she could, but far more action needed/needs to be taken in order to provide a clear, firm answer that the moth infestation was gone. When I returned 2 months later, the traps were covered in moths (see photos). The toxic chemical gas from the bag of moth balls, has permeated all of my personal belongings -- fabric clothing, leather jackets, et al. Everything will need to be dry cleaned. $$$ Again, who in their right mind would be expected to pay for an infestation of insects??? Zero regard for my items which have been infested with moths since MAY and now reek of gaseous moth balls. This is a health hazard!!!!! Also, they will ask you for a glowing review on day 1 of your move in, which makes no sense, since it is only time and how things are handled that speaks to how the facility is run and the cleanliness. Following my review, of course management says "sorry" and their "head manager", Marisela Navarrete, sitting in another office who has never once gone to visit my unit, sent an email with a bulleted bandaid list while she has never once gone to my unit to resolve the situation. When they increased my rate I complained, so they gave a $25 credit, but no resolution. Since when does $25 get rid of moths??? What a JOKE. • Providing multiple garbage bags to assist with the disposal of affected materials. • Providing eight moth traps over a three-month period as an additional measure to help address your concerns. • Providing a $25 customer service credit related to your moth concerns. • Approving a temporary rate adjustment to $90.00 as an additional accommodation.
We are truly sorry to hear about your distressing experience with a moth infestation and the impact it had on your personal belongings at our Extra Space Storage facility. We understand how frustrating it must be to deal with such an issue, especially while you were out of the country, and we regret that your items were affected. We also acknowledge your concerns regarding the rate increase and penalty fee. We want to help address these issues directly. Please contact us at 888-STORAGE so we can discuss your experience and work towards a resolution.
Extra Space Storage (9/11/2026)
Google Review
