Chicago self storage at 4400 W Addison St

Love this place spot very friendly and very helpful staff that works here, I strongly recommend for everyone to come here and rent storage space

Great personnel! They were very helpful and nice. I will definitely come back again if I ever need extra space.

Have had a unit here for over 3 years now. You can tell the managers really care about their customers, and I like being able to park out of the rain when unloading. Love the convenience and that there's cameras everywhere, plus they're so close to my house, I'm practically on top of them!! I'm sure eventually I'll downsize or eliminate the unit, but for now it's invaluable to me. Ask for Saul or Bernadeta, they're the best!

Clean space and friendly staff. There are only 2 carts in the whole facility so it turns into the hunger games when you need to unload. They also allow 2-4 cars to park overnight in the unloading area so access to the doors is challenging.

Great place, clean and friendly staff!

The site manager was amazing and very helpful!

Very very good service

Very nice and helpful. No problems at all and was quick to help find what we needed with all questions answered

Marcus helped alot

Last minute move, and Melissa Z was amazing I got booked and ready to go all within the last 5 minutes of closing she is super fast, efficient and a great asset to this business. Thanks Melissa you’re the best!

If you’re going to be putting stuff at this location make sure Melissa is helping you she is one of the nicest people I have ever met in my life she can help you with any kind of situation going on on the property super friendly and just great awesome person

Excellent customer service.

2nd Update June 2021 (3 Stars) Anna from Corporate was very apologetic and accommodating. She listened as I explained my experience and then offered a sincere apology for Sam's behavior and unprofessional attitude. We were offered a rent credit, which never hurts but it would have been nice for the incident to never have happened. Since she isn't a time traveler, the credit and apology were accepted. We hope to have a smooth and friendly experience at this location moving forward. I made sure Anna knew that Lupe was excellent while she worked at this location and they were smart for keeping her. Update May 2021 (1 Star) Sadly, with the change in managers and staff at this location, came changes in the quality of upkeep and customer service. Worst customer service experience in a long time. They should rethink having Sam “the site manager from Elmhurst” fill in as manager for this location. He was extremely rude & condescending. He did nothing to try to resolve our issue, lied multiple times about calling people “higher up” to inquire about a resolution/accommodation for the inconvenience & unit issues. Unfortunately, the unit was not cleaned & upon closer inspection, the back wall was crumbling w/large chunks of brick missing & the fire retardant on the post has not been maintained & was crumbling and dusty, as well. There was an active infestation of spiders, & the wall/floor is covered in droppings, webs, & dust/debris. This is not just an aesthetic issue, it is a major health concern! For a company that prides itself on cleanliness & caring for their customers, especially during the pandemic, they failed to meet the most basic cleaning & maintenance standards. Orig. 2019 Review 5 Stars The staff at this location is very nice and extremely accommodating. I have two lockers here now. It is always clean and we haven’t had any issues. I would recommend asking for Lupe, but everyone there is helpful. My only 2 suggestions would be to get a few more pull carts for the size of the location and bring back the dumpsters. If you need/want 24 hour access, it is available with a business tax ID.

Marcus was great

Awesome service ... Very helpful staff.. Melissa was the best ... Thank you so much

Great helpful people

I got my unit 3 years ago when I moved in with family and had nowhere store my belongings ,finally saved enough and purchased my home.This facility is well kept the security is good. customer service very helpful .I have no complaints about the facility, the only thing that was inconvenient were the maintenance fees if you stay for a long period of time.

Bernadeta is extremely helpful and friendly. I had to move a whole one-bedroom apartment into a storage locker and she helped make it nice and smooth for the movers. Price seems to be reasonable based on my comparison shopping (I don't do a lot of storage, so I don't really know). Best of all the facility is very clean and easy to access.

Excellent service!

So helpful!!!! Very nice and informative!