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4455 W Montrose Ave
Chicago, IL 60641
Distance: 0.97 miles
4995 N Elston Ave
Chicago, IL 60630
Distance: 1.78 miles
Chicago self storage at 4400 W Addison St
Read 242 Reviews
Other Storage Available
HOURS OF OPERATION
Conveniently Located Near You
A Versatile Self Storage Solution
Storage Units & Storage Lockers to Fit Your Needs
Secure Storage
Climate-Controlled Storage
Vehicle Storage
Other Amenities & Services
- Extended access hours are standard
- Sturdy moving carts for heavy, bulky items
- Covered, heated loading bay
- Elevators for easy access to upper levels
- Se Habla Espanol
- Customer parking available
Experience the Extra Space Difference
Company
Employees: 1-10
Payment Options: MasterCard / VISA / American Express / Discover / Check / Cash / Invoice
Established Date: 1977
Site Number: 0728
Recent Customer Reviews About This Facility
July 1, 2021
Kevin M.
Posted On Google
If you’re going to be putting stuff at this location make sure Melissa is helping you she is one of the nicest people I have ever met in my life she can help you with any kind of situation going on on the property super friendly and just great awesome person
Response from Extra Space Storage (7/1/2021)
Hi Kevin, thanks so much for your review! We are thrilled to hear your experience with Melissa was positive and are always here to help with your storage needs! Give us a call at (773) 685-8080 or stop by the office if you need anything!
June 29, 2021
Akeem E.
Posted On Google
Excellent customer service.
June 8, 2021
J. R.
Posted On Google
2nd Update June 2021 (3 Stars) Anna from Corporate was very apologetic and accommodating. She listened as I explained my experience and then offered a sincere apology for Sam's behavior and unprofessional attitude. We were offered a rent credit, which never hurts but it would have been nice for the incident to never have happened. Since she isn't a time traveler, the credit and apology were accepted. We hope to have a smooth and friendly experience at this location moving forward. I made sure Anna knew that Lupe was excellent while she worked at this location and they were smart for keeping her. Update May 2021 (1 Star) Sadly, with the change in managers and staff at this location, came changes in the quality of upkeep and customer service. Worst customer service experience in a long time. They should rethink having Sam “the site manager from Elmhurst” fill in as manager for this location. He was extremely rude & condescending. He did nothing to try to resolve our issue, lied multiple times about calling people “higher up” to inquire about a resolution/accommodation for the inconvenience & unit issues. Unfortunately, the unit was not cleaned & upon closer inspection, the back wall was crumbling w/large chunks of brick missing & the fire retardant on the post has not been maintained & was crumbling and dusty, as well. There was an active infestation of spiders, & the wall/floor is covered in droppings, webs, & dust/debris. This is not just an aesthetic issue, it is a major health concern! For a company that prides itself on cleanliness & caring for their customers, especially during the pandemic, they failed to meet the most basic cleaning & maintenance standards. Orig. 2019 Review 5 Stars The staff at this location is very nice and extremely accommodating. I have two lockers here now. It is always clean and we haven’t had any issues. I would recommend asking for Lupe, but everyone there is helpful. My only 2 suggestions would be to get a few more pull carts for the size of the location and bring back the dumpsters. If you need/want 24 hour access, it is available with a business tax ID.
Response from Extra Space Storage (9/23/2019)
J., we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience was negative and will be sure to share this feedback internally. Please call us at 888-storage so that we can better assist you.
June 5, 2021
John E.
Posted On Google
Marcus was great
May 22, 2021
Maushmi S.
Posted On Google
Awesome service ... Very helpful staff.. Melissa was the best ... Thank you so much
Response from Extra Space Storage (5/28/2021)
Thank you for the kind words, Maushmi. We're glad Melissa was able to help! Our team is here to serve you, so give us a call at (773) 685-8080 if you need any future assistance.
May 7, 2021
tom h.
Posted On Google
Great helpful people
Response from Extra Space Storage (5/8/2021)
Thank you for the review, Tom! We are so glad you had a positive experience with Extra Space. Please stop by the office or reach out to us at 888-storage if you have any questions!
May 5, 2021
Felipe T.
Posted On Google
I got my unit 3 years ago when I moved in with family and had nowhere store my belongings ,finally saved enough and purchased my home.This facility is well kept the security is good. customer service very helpful .I have no complaints about the facility, the only thing that was inconvenient were the maintenance fees if you stay for a long period of time.
Response from Extra Space Storage (11/17/2020)
Hi Felipe, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers’ rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
April 28, 2021
Kevin S.
Posted On Google
Bernadeta is extremely helpful and friendly. I had to move a whole one-bedroom apartment into a storage locker and she helped make it nice and smooth for the movers. Price seems to be reasonable based on my comparison shopping (I don't do a lot of storage, so I don't really know). Best of all the facility is very clean and easy to access.
Response from Extra Space Storage (4/29/2021)
Kevin, we are so happy to hear that Bernadeta could accommodate you and provide a smooth rental experience. We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Thank you so much for choosing Extra Space Storage! Please stop by the office or reach out to us at 888-storage if you have any questions!
April 27, 2021
Justin B.
Posted On Google
Excellent service!
Response from Extra Space Storage (4/29/2021)
Thank you for the review, Justin! We are so glad you had a positive experience with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!?
April 21, 2021
Heather G.
Posted On Google
So helpful!!!! Very nice and informative!
Response from Extra Space Storage (4/24/2021)
Thank you for your feedback, Heather! We love to hear that our customers are happy with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!?
April 10, 2021
Julie M.
Posted On Google
Super helpful staff - First time there they made sure we knew the best route to get to the unit. Very clean, bright lighting and the internet price was unbeatable.
Response from Extra Space Storage (4/15/2021)
Thank you, Julie! We pride ourselves on keeping our storage facility clean, organized, and well-lit and are thrilled to hear your experience reflects that! Please stop by the office or reach out to us at 888-storage if you have any questions!
March 24, 2021
Jose M.
Posted On Google
The first time I went to the storage the garage door wouldn’t open when I put in my passcode. A few days later I went back to the storage and same thing. I went to the front office and told them My passcode wasn’t working, she walked with me to see what the problem was and all along it was my fault. The passcode opens the side door not the garage door. She had explained that to me when I first rented the space but I had forgot.
Response from Extra Space Storage (3/31/2021)
Hi Jose, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Give us a call at (773) 685-8080 or stop by the office if you need anything!
February 25, 2021
Mariano D.
Posted On Google
Liz was very nuce love her dedication and service
Response from Extra Space Storage (3/4/2021)
Hi Mariano, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (773) 685-8080 or stop by the office if you need anything!
February 22, 2021
Tim H.
Posted On Google
Great experience working with Brendeta at 4400 W Addison!!! Very helpful friendly and efficient! ??????
Response from Extra Space Storage (2/26/2021)
Thanks for the positive review, Tim! We are glad you had a great experience with Brendeta. Don't hesitate to reach out to us at 888-storage if you need anything!?
February 17, 2021
Henry U.
Posted On Google
(Translated by Google) In the 7 months that I was there, I never had a problem excellent service (Original) En los 7 meses que estuve hai nunca tuve problema excelente servicio
Response from Extra Space Storage (2/20/2021)
Gracias por sus amables palabras, Henry! Estamos comprometidos a brindar un excelente servicio al cliente. Llámanos al 888-STORAGE si hay algo que podamos hacer para ayudarte.
February 15, 2021
Michael C.
Posted On Google
Very pleasant to work with. Heather was wonderful. Good price and immaculately clean with a sense of security. Definitely a great choice for all of your storage needs.
Response from Extra Space Storage (2/15/2021)
We think our team is great too! Thanks for the positive review, Michael. We are so glad you are satisfied with your rental rate! Providing renters with clean and secure facilities is our top priority. Don’t hesitate to reach out at 888-STORAGE if you need anything.
January 28, 2021
Jiovanni R.
Posted On Google
Berndeta and lupe With the great help today Thank god for helping me soooo much
Response from Extra Space Storage (1/29/2021)
Hi Jiovanni, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Please let us know if you have any questions about your storage unit.
January 15, 2021
Ashley H.
Posted On Google
I’m very happy with their services. They are very good about calling with any changes or if you missed a payment.
Response from Extra Space Storage (1/15/2021)
Ashley, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please let us know if you have any questions about your storage unit.
January 13, 2021
b3laxx
Posted On Google
Lupe and the staff are great. I highly recommend this storage location.
Response from Extra Space Storage (1/14/2021)
Hi Leaderdliff, your recommendation is the best compliment that we can receive! Thank you for being a loyal Extra Space Storage customer. Please let us know if you have any questions about your storage unit.
January 9, 2021
Kris N.
Posted On Google
We stored items here for several years and were very pleased with the service. The facility was always clean and the staff was responsive and very easy to work with. I will choose this location again for any future storage needs.
Response from Extra Space Storage (1/11/2021)
Thank you, Kris. We appreciate your 5-star review! Please stop by the office if you need self storage again in the future.
Size Disclaimer
*Excludes administrative and insurance fees
Directions
Intersections/Landmarks
Schurz High School /Addison & Milwaukee
Directions from the North
Drive south on N Cicero Ave. Turn left onto N Milwaukee Ave. Turn right onto N Kilbourn Ave. Turn left onto W Addison St. Our facility will be on the left before N Kostner Ave.
Directions from the South
Drive north on N Cicero Ave. Pass the U.S. Post Office and continue straight. Turn right at McDonald’s onto W Addison St. Our facility will be on the right after N Kilbourn Ave.
Directions from the East
Drive west on W Irving Park Rd. Cross North Branch Chicago River and continue straight. Turn left onto N Tripp Ave. Turn right onto W Addison St. Our facility will be on the right after N Kostner Ave.
Directions from the West
Drive east on W Irving Park Rd. Pass the U.S. Post Office and continue straight. Turn right onto N Milwaukee Ave. Turn right onto N Kilbourn Ave. Turn left onto W Addison St. Our facility will be on the left before N Kostner Ave.