South Portland Self Storage at 193 Western Ave

After 2 years of jockeying possessions from one storage facility to the next (each one promising climate controlled storage-- which I'd reserved well in advance)- I hesitated to call LifeStorage. I'd lost hundred$ at other facilities after finding them infested with pests, smaller than described, and NOT climate controlled- terminating leases upon arrival and recovering $0. Utterly defeated, I got stuck with a lease for an outdoor unit. In under 1 year, that $80/mo unit abruptly increased by 250%. I wish I'd called LifeStorage sooner. From the first phone inquiry to move-in, my transactions were seamless and pleasant. The staff were professional and accommodating; the facility/units were as described, clean, and navigable. The best part? My climate-controlled unit is < $100/mo and about 1 mile (vs. 25+ miles) from where I work/live. I hope my ongoing relationship with this business is as satisfactory as the move in process (another positive, taking only 3-4 hours from first phone call to filling a 10x10 locker full of furniture!).

First time using storage. Service was excellent from the first phone call to seeing the facility. Stephanie was engaging, professional and reassuring that she could accommodate me dispute my concerns of not fitting it all in. She is clearly a high asset to the business. I do not hesitate in giving two thumbs up.

Clean facility, staff is friendly (thanks Stephanie!), and the move-in and move-out were super simple. I docked one star because a sizeable price increase drove me to move out, but maybe that's just the current pricing environment. Still happy with the experience, would recommend.

Great place to store your things!

Stephanie was amazing from start to finish. She was able to make me understand with descriptions of the options and what would work best for me. The walk through was a breeze and lucky me I gained a great location! Stephanie your tone and smile made a huge impact on my day, keep it up ??

Thank you, Life Storage, for providing a clean and accessible storage unit during the time needed. In addition, when I needed to downsize my storage space, the staff was very responsive and accommodating. Special thanks to Stephanie, District Team Lead. On a 1-10 scale, she gets a 15+!! For years, I hired for Customer Service positions for a large company. Stephanie possesses all the high level Customer Service skills that I would look for, and then some! Responsiveness, flexibility, communication, professionalism, and patience, to name just a few. Thank you, Stephanie. If anyone asks, I’ll be recommending Life Storage!!!!

Great customer service. Professional courteous and knowledgeable. Timely installation. Matt made sure everything worked well and was to his and our satisfaction. Thanks to Stephanie, all looks amazing.

When I first downsized my home, I was feeling overwhelmed with what I needed to store and what I needed to get rid of. Stephanie at life storage in South Portland, ME was amazing in helping me figure out space and size of storage unit. Her availability and compassion with answering my questions was needed during this time of change. Life Storage really made a difference in my life during this time and their hours of operation we’re always compatible with my needs of accessing my unit.

I felt like I just got revived. They were the BEST. Stephanie and Cindy are a winning team. They were polite, consistent with all I needed to hear, helpful, compassionate towards my family needs, and I can go on and go on and on if I want to.

Very clean.