Baltimore self storage at 3634 Falls Rd

Excellent staff- Ms. Gloria met us with a smile and was very pleasant while assisting or move in to the storage unit. The unit was clean and there were plenty of carts available for use when we arrived. I would definitely recommend this location . Thanks Ms. Gloria

Donte and Gloria were extremely helpful with information about rental options and even pricing and availability for other Extra space locations. I'm grateful to have this convenient location close by!

Jonathan was very professional, helpful, and patiently help us decide the right fit for us. I would definitely do business with him again and hope the rest of our stay remains at this level. He should be recognized for his abilities to address customers in a way that makes them feel comfortable and secure Second time renting a storage unit. They were very responsive to my needs and made the process seamless

Great experience with Gloria when we went to visit the unit and again an excellent experience with Dante when I booked the unit over the phone. He explained the processes step by step and walked me through it. The process is easy and fast. I highly recommend ExtraSpace Storage on the Falls road. This team is welcoming, professional, friendly, experienced and a delight to work with.

Gloria was amazing. Beyond helpful and kind. Without question the easiest experience I’ve had in this type of situation. Thanks Gloria!

Gloria and Donte are the most amazing people I have ever worked with — smart, thoughtful and courteous beyond anything I have experience from a storage facility. I love them — which is why I have three storage areas! Thanks for these two amazing human beings!

The grounds kept well. Gloria is professional and she adheres to the company mission. She’s great we love her.

Excellent customer service. Gloria was beside me every step of the way

Great storage, easy access, convenient location. Storages and areas are clean and well kept. Gloria who was agent on hand was extremely helpful, knows the place like the back of her hand, great customer service, highly recommended

Gloria at Falls Rd in Hampden Extra Space Storage has been incredibly helpful to me in figuring out other payment options due to timely mail difficulties. She is professional, courteous and follows through responsibly. For this important reason alone I give the facility 5 stars!

Nice place to store, great service.

My wife and I tried to be frugal and get a unit far too small for our needs. Upon realizing we had made a mistake the staff went above and beyond, going the extra mile for us, helping us secure a larger unit in the same area of our smaller unit making the transition a breeze!

We’ve had a great experience with Extra Space Storage in Hampden. The facility is clean and secure. We also can’t say enough about the facility manager, Gloria. She is incredibly helpful and pleasant. Highly recommend this place for your storage needs.

Gloria was the most delightful person I’ve ever spoken to on the phone. She was helpful, gave me ALL the options, and helped me get a storage unit for a same-day move-in. I couldn’t recommend her more highly.

Really friendly service and super easy and quick to get all set up with my new storage unit!

Ms. Gloria Chaney was very kind and efficient and did a very professional job at getting us into a unit. She even set aside a bit of her lunch time to so when she didn't have to in order to help me out. I really appreciate it especially since it was on such short notice and I was on a limited time frame. Thanks again Ms. Gloria for doing such a wonderful job and showing such courtesy.

Gloria was very helpful when we moved in and when we moved out!

Kamilah was SO awesome, super informative and professional, but also just lovely to talk to! She was super friendly and thats what I look for most in customer service.

Kamilia was an exceptional and professional representative. Her detailed approach and excellent customer service made the entire process a great experience that was stress free

good storage space. gloria was extremely helpful when she saw me struggling to move a couch on a couple of rollers. very positive experience