Baltimore Self Storage at 3634 Falls Rd.

Excellent customer service. Gloria was beside me every step of the way

Gloria at Falls Rd in Hampden Extra Space Storage has been incredibly helpful to me in figuring out other payment options due to timely mail difficulties. She is professional, courteous and follows through responsibly. For this important reason alone I give the facility 5 stars!

Nice place to store, great service.

My wife and I tried to be frugal and get a unit far too small for our needs. Upon realizing we had made a mistake the staff went above and beyond, going the extra mile for us, helping us secure a larger unit in the same area of our smaller unit making the transition a breeze!

We’ve had a great experience with Extra Space Storage in Hampden. The facility is clean and secure. We also can’t say enough about the facility manager, Gloria. She is incredibly helpful and pleasant. Highly recommend this place for your storage needs.

Gloria was the most delightful person I’ve ever spoken to on the phone. She was helpful, gave me ALL the options, and helped me get a storage unit for a same-day move-in. I couldn’t recommend her more highly.

Really friendly service and super easy and quick to get all set up with my new storage unit!

Ms. Gloria Chaney was very kind and efficient and did a very professional job at getting us into a unit. She even set aside a bit of her lunch time to so when she didn't have to in order to help me out. I really appreciate it especially since it was on such short notice and I was on a limited time frame. Thanks again Ms. Gloria for doing such a wonderful job and showing such courtesy.

Gloria was very helpful when we moved in and when we moved out!

Kamilah was SO awesome, super informative and professional, but also just lovely to talk to! She was super friendly and thats what I look for most in customer service.

Kamilia was an exceptional and professional representative. Her detailed approach and excellent customer service made the entire process a great experience that was stress free

good storage space. gloria was extremely helpful when she saw me struggling to move a couch on a couple of rollers. very positive experience

Gloria has been a great help. She answered all the questions that I needed. I highly recommend Gloria.

Gloria and Dante were so helpful in our experience storing items from our dorm rooms during covid. We had to extend our rent there a few days, and they were helpful when we decided to prorate the extra days. It was very clean and well maintained. Thank you so much! We will be back!

After needing to quickly move back to Baltimore from the West Coast to be with family during an already hectic 2020 summer, when we found this particular branch of Extra Space Storage, and Dante and Gloria were nothing but remarkably kind and accommodating from the get go. Excellent customer care. We've been using the unit for 3 months now since our return and we've got nothing but great things to say! Thank you both so much for everything.

Nice and convenient place to home. Extremely good customer service from Gloria.

Gloria was a great help..Very professional service!

Very impressed with the 2 people working on Nov. 6th 2020...they were professional and caring. Would highly recommend

Donte was kind, efficient, and assured I got the right-size unit for my needs. Could not be a more convenient process for getting into a storage unit.

I like that its so close to my house. Its always Very clean. I like the security especially at the fact that they will call you at a reasonable time to make sure you're OK an your belongings are ok. An The staff is so friendly an very professional. I would definitely recommend this place to friends.