Jason
Stay away from this predatory excuse for a business! I came in trusting them, only to watch my monthly rate skyrocket from $76 to an outrageous $128 in a single 30-day billing cycle—a jaw-dropping 68% price hike. When I confronted the manager, she had the audacity to claim they were just "adjusting to the market area rate." What kind of economic reality are they living in where an arbitrary price hike completely bypasses inflation and standard financial indicators? It forced me to haul my entire 8x10 unit out of there just to move around the corner and secure a similar unit at my original rate. Clearly, the actual area market rate completely disagrees with their greedy gouging. To top it all off, they dropped this notice on me mid-cycle with zero respect for proper customer relations. Sure, they might hide behind the microscopic print in their rental agreement, but nothing in those fine-print loopholes excuses completely abandoning any respect or value for the people keeping their doors open. A respectable business doesn't blindside loyal customers; they give months of advance notice so you can plan accordantly. Instead, when I called customer service to address this disgraceful behavior, they tried to brush it off by throwing a pathetic $20 discount at me. Absurd. Do yourself a favor and take your hard-earned business anywhere else. If I could give them a ZERO I would just for this type of behavior. The manager seemed ok over the phone, but she's just a puppet for the corp.
Google Review
