Extra Space Storage facility on 19500 Frederick Rd - Germantown, MD
(464 REVIEWS)

Germantown self storage at 19500 Frederick Rd

Hours

Today's Gate: 06:00 AM - 10:00 PM
Today's Office: 06:00 AM - 10:00 PM
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Company

Employees: 1-10

Payment Options: MasterCard / VISA / American Express / Discover / Check / Cash / Invoice

Established Date: 1977

Site Number: 0640

Directions

Intersections/Landmarks

Frederick Rd and Middlebrook Rd

Directions from the North

Drive south on Frederick Rd. Turn right onto Gunners Branch Rd. Our facility will be on your right.

Directions from the South

Drive north on Frederick Rd. Turn left onto Gunners Branch Rd. Our facility will be on your right.

Directions from the East

Drive west on Ridge Rd. Turn left onto Frederick Rd. Turn right onto Gunners Branch Rd. Our facility will be on your right.

Directions from the West

Drive east on Ridge Rd. Turn right onto Frederick Rd. Turn right onto Gunners Branch Rd. Our facility will be on your right.

Frequently Asked Questions

What items need climate controlled storage at 19500 Frederick Rd in Germantown, MD?

What size storage unit do I need for my car at the storage facility on Frederick Rd?

Can I visit my storage unit after hours at 19500 Frederick Rd?

How much will a 5x5 storage unit hold at Frederick Rd?

How much space do I need to store an RV at 19500 Frederick Rd in Germantown?

Size Disclaimer

*Excludes administrative and insurance fees

Recent Customer Reviews About This Facility

June 29, 2022

EKA F.

Posted On Google

OVERALL RATING

Great customer service from Agent Neilton Lee. Nice and clean.

Response from Extra Space Storage (6/29/2022)

Thank you for the kind words, Eka! We're committed to providing excellent customer service, so we are thrilled to hear your experience with Neilton Lee reflects that. We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don’t hesitate to stop by the office if you need anything.

June 27, 2022

Mohamed I.

Posted On Google

OVERALL RATING

Good service

Response from Extra Space Storage (6/27/2022)

Thank you for the kind words, Mohamed! We're committed to providing excellent customer service. Let us know if we can?do anything else to help at 888-storage.

June 25, 2022

Ali S.

Posted On Google

OVERALL RATING

Neil was super helpful in setting me up with a unit

Response from Extra Space Storage (6/25/2022)

Thank you for the kind words, Ali. We're glad Neil was able to help! Our team is here to serve you, so give us a call at (301) 528-5126 if you need any future assistance.

June 13, 2022

Bruno V.

Posted On Google

OVERALL RATING

Had an great experience with Neilton! Great customer service

Response from Extra Space Storage (6/13/2022)

Thanks for the awesome review, Bruno! We work hard to meet the expectations of our customers, and we're happy to hear Neilton hit the mark for you! Don't hesitate to stop by the office or contact us at (301) 528-5126 if you need anything.

June 7, 2022

Joseph S.

Posted On Google

OVERALL RATING

There is an old saying, "You get what you pay for." After years at another storage facility, we are returning to Sandy and Extra Space. Clean, secure, well maintained with a professional staff who are knowledgeable and friendly. And the management is the finest.

Response from Extra Space Storage (6/7/2022)

Thank you for your feedback, Joseph! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.

June 3, 2022

Lisa M.

Posted On Google

OVERALL RATING

Extra Space Germantown is by far the nicest storage facility I have ever rented space. The location manager is so friendly and goes above and beyond to accommodate customers. The facility is very clean and well kept. I would recommend to anyone looking for storage.

Response from Extra Space Storage (6/3/2022)

Thanks for recommending us, Lisa. We're committed to being your go-to stop for all your local storage needs! We're glad our manager is so friendly and goes above and beyond to accommodate customers. We prioritize providing clean and well-maintained facilities and are so glad to hear your experience reflects that. Stop by our office if you need assistance or have any questions.

May 16, 2022

Rodolphe D.

Posted On Google

OVERALL RATING

Good service.

Response from Extra Space Storage (5/14/2022)

Our team appreciates your rating, Rodolphe. We're glad we were able to assist you with your self-storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!?

April 28, 2022

Marr-ion M.

Posted On Google

OVERALL RATING

Everything was fast and easy. I loved my experience

Response from Extra Space Storage (4/28/2022)

Thank you, Marr-ion, for the great rating. It's wonderful to hear you had a positive experience with us and that your rental process was fast and easy. We want you to know that we are here to assist you with any further storage needs! Give us a call at (301) 528-5126 if anything comes up!

April 23, 2022

Iraina B.

Posted On Google

OVERALL RATING

Very helpful and easy to set up

Response from Extra Space Storage (4/23/2022)

Hi Iraina, thank you for your review. We're glad our team was able to help! We're happy we were able to provide a smooth rental experience. Stop by our office if you need assistance or have any questions.

April 16, 2022

Foodie 2.

Posted On Google

OVERALL RATING

Sandy is amazing!!! She is so welcoming and kind. She doesn’t make it seem like your wasting her time or rushing you along. Terrific customer service. Such a warm person to deal with!

Response from Extra Space Storage (11/23/2019)

Hi Foodie, thanks so much for your review! We are thrilled to hear your experience with Sandy was positive and are always here to help with your storage needs! Give us a call at (301) 528-5126 or stop by the office if you need anything!

April 14, 2022

Susan C.

Posted On Google

OVERALL RATING

The staff is friendly and professional. The storage area is clean and well kept. I would definitely recommend this storage company.

Response from Extra Space Storage (4/14/2022)

Hi Susan, thank you for recommending us. We're glad our team is friendly and professional. We prioritize providing clean and well-maintained facilities and are so glad to hear your experience reflects that. Stop by our office if you need assistance or have any questions.

April 4, 2022

Juan V.

Posted On Google

OVERALL RATING

Great customer service, would definitely recommend this location to anyone!

Response from Extra Space Storage (7/10/2021)

Thank you for the kind remarks, Juan! We're so happy to hear we have your recommendation! If there is anything we can do for you, please let us know at 888-storage.

April 2, 2022

Faithlyn S.

Posted On Google

OVERALL RATING

Loyal and dependable nice to work with

Response from Extra Space Storage (4/2/2022)

Hello, Faithlyn. Thank you so much for the positive review, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (301) 528-5126.

March 2, 2022

Q “.

Posted On Google

OVERALL RATING

Today was my 1st time renting a storage unit and the assistant manager Neilton Lee was extremely helpful he took me on a tour guided me through all the steps of what I needed to know as the 1st time storage renter and I wanted everyone to know to give him a try this place is beautiful it has open space it's quiet it's in a great area check it out Don't forget the prices were just right ?? Thanks Mr. Lee

Response from Extra Space Storage (3/2/2022)

Hi Q “qp”, thank you for your review. We're glad Neilton Lee was extremely helpful, took you on a tour, and guided you through all the steps of what you needed to know as a first-time storage renter. We are so glad you are satisfied with your rental rate! Feel free to contact us if you need anything at 888-STORAGE or stop by the office.

February 26, 2022

Jacob C.

Posted On Google

OVERALL RATING

Niel was great putting up with my antics and provided great service. Process was straightforward and only hurt a little. Would recommend!

Response from Extra Space Storage (2/26/2022)

Thanks for the positive review, Jacob! We are glad you had a great experience with Niel. Don't hesitate to reach out to us at 888-storage if you need anything!?

February 4, 2022

Christopher T.

Posted On Google

OVERALL RATING

Highly recommend!

Response from Extra Space Storage (2/4/2022)

Thank you for the kind remarks, Christopher! We're so happy to hear we have your recommendation! Feel free to contact us if you need anything at 888-STORAGE or stop by the office.

January 31, 2022

Samantha K.

Posted On Google

OVERALL RATING

Neilton at Extra Space Storage- Germantown, Frederick Rd, created an excellent experience for me as a new customer! He was helpful, friendly, and went above and beyond to make sure my storage needs were met at the best price possible- he even assisted me with cleanup when I broke a glass item that I was attempting to move into my unit. The storage facilities are clean and safe. I highly recommend!

Response from Extra Space Storage (2/4/2022)

Hi Samantha. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Neilton! Our team is dedicated to making sure your experience is great. Feel free to send us an email at customerservice@extraspace.com if you have any additional feedback in the future.

January 29, 2022

Dion J.

Posted On Google

OVERALL RATING

Mmmm... I don't really have a cross word to say honestly. In one aspect its ight to fairly gud, another pov can be developed around how you see or deem professionalism. I'm currently doing business with this precinct of their given localities in the Germantown area. Thier storage lot expansive & deep for many elements of storage, including vehicles. Their business is also very punctual and occasionally bendy regarding payment or down-payment to affairs. Processing is also smooth, quick. Just keep ur proof of id, registration, all that noise, etc on hand as it specifies. Or just with you so they have a ways to id or contact the main person of interest: namely the one who's paying ???? They can even do same-day service as long as they have a storage spot or unit available, just expect a possible higher $$ ?? expecting to them to help out literally on the fly. They got ur back, but business is still business at the end of the day. I'll say for my experience as a heads up [ possible ] is that the service communications are or may feel varying. A couple instances where I'd damn near want to say 1 person says something different from another person if they both weren't right there. IT'S JUST 2 PEOPLE?? Its them small instances that cause needless confusion that almost wanna have you curse out someone cause you know arrangements were already taken care of. Keyword here: Almost ?? Aside from my example lets say, i do put them - this location - in recommendations to seek out in Germantown if you need these services. Barring people's pov or lack thereof, its mainly the business' reputation & sense of professionalism im looking at most. ??

Response from Extra Space Storage (2/1/2022)

Thanks, Dion, for your suggestions! We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. We appreciate you taking the time to leave us your feedback. We will make sure to review your thoughts internally. Please reach out to our local office if you need anything in the future!

January 26, 2022

Polly B.

Posted On Google

OVERALL RATING

Sandy is awesome. She is friendly, courteous and very helpful. The facility is clean and well maintained. I would highly recommend.

Response from Extra Space Storage (1/26/2022)

Hi Polly, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Sandy reflects that. Please stop by the office or reach out to us at 888-storage if you have any questions!

January 22, 2022

Tomeka W.

Posted On Google

OVERALL RATING

Neilton was great to work with! This is a great facility, clean and well lite.

Response from Extra Space Storage (1/24/2022)

Hi Tomeka, thank you for your review. We're glad Neilton was great to work with! We pride ourselves on keeping our storage facility clean and well-lit and are thrilled to hear your experience reflects that! Give us a call at 888-STORAGE if there is anything, we can do to assist you.