Friendly front desk staff. The space inside to walk between the storage units is king of narrow. Parking space is narrow and small. There was only one motion light for a long hallway. So, you need to walk in the dark until you reach the sensor area. They won't match a better price to keep you as costumer. I moved because my contract was about to expire, and the price was raised almost to the double. I found a cheaper place with better space even for parking. I was willing to stay because this place was closer to my home but even the new place is farther, I have a bigger storage in a new building for way less the price.

Very helpful and friendly

While helping my grandson move out of his house after graduation from UMASS, we decided to store a few large items that wouldn't fit in our cars. He made arrangements that day quickly with Extra Space in Springfield and within 5 hrs we were there and everything was moved in. The facility appears to be brand new and was very clean, well-lit and easy to find. Third floor was no problem as there were large elevators and sizeable carts. Staff persons who we dealt with by phone were very helpful. This experience completely changed my impression of "storage units". I hope there are Extra Space facilities in CT if I ever need one! Thank you. A CT grandma

Great customer service with the one only Silk Johnson Wouldn’t talk to nobody else. Extremely knowledgeable but firm. Job well done

Silk is the best store manager! He’s friendly and got me a storage right away. Got a great deal! Definitely recommend.

Silk was very professional and patient with me when I got there and needed help. Great staff!

I had a great experience with Extra Space Storage, thanks to the excellent customer service provided by Silk Johnson. From the moment I walked in, Silk was professional, friendly, and incredibly helpful. They took the time to explain all of my options, answered all my questions, and made the entire process of renting a unit smooth and stress-free. The facility itself is clean, well-maintained, and feels secure. But what really stood out was Silk’s attention to detail and genuine care for making sure I had everything I needed. If you’re looking for storage, I highly recommend this location — and be sure to ask for Silk Johnson!

Very professional

I have been an occupant for 18 months and experienced excellent customer service from the managers. The facility is clean and well maintained. If you are looking for temperature control in the bldg, it has never failed. Whenever I have any questions, I have always received great information. My only concern is the ongoing rate increases that are merited on supply and demand. However, the managers have always done their best effort to assist me. There is a senior discount if you ask. Some valuable info I received is typically storage facilities are geared toward short term occupancy which gives you a fixed rate. So if you are thinking long term like myself be prepared for the rate increases. I am staying put for the time being. ??

Silk was very helpful on the phone