Joshua
I was put on the 3rd floor and the elevator has been broken on and off for about 2 months. Every time I’ve come it’s broken and I have to carry anything up and down 3 flights of stairs. I asked about a discount or switching to a unit on a lower floor and they said it would be more expensive to move and gave me a 1 time credit of $50. They said it should be fixed within a week. It’s now been 2 months and the excuse we’ve gotten is that it’s “out of our hands at this point.” Then give me a steep discount until it’s fixed because this is ridiculous. I got the storage unit so that I didn’t have to carry my equipment up and down 3 flights of stairs in my apartment and here I am having to deal with this anyway. Paying $85 a month for unreliable access to my things and basically told “sorry there’s nothing we can do”…. Right. I understand things happen and maintenance is expected, but during that time I should AT LEAST be given a pretty decent discounted rate for all the trouble and inconvenience. I finally had enough and moved out of my unit (again…. Carrying everything up and down 3 flights of stairs when I shouldn’t have to). Additionally discovered a very large amount of mouse droppings all over my unit. Here and there whatever, but this was quite a bit…. Building management overall needs to be significantly better and more reasonable.
Please accept our apologies. The elevator issues, mouse droppings, and lack of adequate compensation are unacceptable. Please contact us at (508) 425-4377 to resolve this.
Extra Space Storage (8/18/2026)
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