GB
Absolutely disgraceful operation. If you’re thinking about bidding on an auction at this facility, WATCH OUT. In my experience, critical details were not disclosed before bidding, and once they had my money, getting anyone to take accountability became a complete joke. The manager, Erica, is the worst part of the entire experience - when confronted with a legitimate problem, she avoids accountability, makes promises, and then fails to follow through. Erica personally told me I was getting a refund, yet the money never came. Corporate isn’t any better - they act concerned, apologize, promise action, and then disappear. I’m sure they’ll respond to this review with some polished nonsense about how seriously they take customer concerns and how they’d love to “make this right.” Spare me. I’ve already heard it. Your public response means absolutely nothing when your manager and corporate office won’t actually do what they say they’re going to do. Based on my experience, this place has earned ZERO trust. Think very carefully before bidding here, document absolutely everything, and don’t believe a promise from Erica or corporate until the money is actually back in your account.
We are very sorry to hear about your frustrating experience regarding your recent auction purchase and refund concerns. This is certainly not the level of service or communication we strive to provide. We take feedback regarding team follow-through seriously and would like the opportunity to review this matter further. Please contact us directly at 888-STORAGE so our team can look into your account and assist you.
Extra Space Storage (10/7/2026)
Google Review
