Neptune Self Storage at 635 Neptune Blvd

May 11 2024. Yet another addition to my review! in addition to having a well-maintained safe and clean facility, the level of customer service is second to none! In this case, I want to give a million thanks to John at the Neptune location on Neptune Boulevard. I went into pay my monthly bill and inquired about rates and changes. John was kind enough to explain in detail how the rates work and looked into my situation and provided a response as soon as I got home. All my questions and concerns were addressed in a courteous and professional manner and John was extremely helpful. I plan on being a long-term renter at this facility and I'm thankful for the customer service and for the Peace of mind knowing that my treasured belongings are safe and sound in their facility. Another addition to my review: As a long term storage space renter of almost 10 years, budget is extremely important. We all know it's standard for rates to fluctuate over time. Recent events have limited my spending power. The good folks at Extra Space Storage are reasonable, and willing to discuss managing rate fluctuations. I went to Extra Space in person to address the change, and John immediately reached out to upper management and was able to make it a change that was more manageable for me! THANK YOU!!! The human touch is so important in customer service and these guys are great face to face, and will listen! Adding to the below... This is the cleanest and best maintained storage facility that I have ever seen and I have been storing my belongings for the past 7 years. recently when my son and I were bringing more things to our storage space we encountered a lovely lady cleaning the facility and we were astonished because in all of the other places we've stored we have never seen anyone cleaning. I highly recommend that you store your belongings at this facility because they will be safe and they will be in a clean well maintained environment! I rented a space online and came in to get acquainted with the facilities. You were very welcoming and helpful! Then I decided to upgrade to a larger unit and within minutes i had the new lease and keys!

Jash was very helpful and straight to the point. All was well explained everything and fine

I had the pleasure of working with Joshua. He was super sweet and professional. He also was very informative and made the process of obtaining a unit easy.

John was so knowledgeable and helpful. He went out of his way to welcome us!

John is my go to guy at Extra Space! He is always looking out in my Best Interest. Have dealt with him for over two years now and would have switched facilities if not for John. *****

Joshua was a tremendous help and made my experience worth while . Absolutely recommend

I want to thank Liam for help me out . I really appreciate him for taking care of everything I needed for my storage. He is really a great guy.

I’ve been a customer here for a while and LOVE dealing with John. I know big corporations have a plug and play system, one person same as the next, but that’s not the way it works in real life and having someone so skilled and dedicated as John is a HUGE asset. I’ve had a couple questions and problems in my year or so of being a customer and he’s always taken care of them, quick! 5 stars, two thumbs up, huge help. Thanks man!!

I love the warm welcome and down to earth personality. Kept it professional and guide you to the storage that is comfortable for you. I would recommend this storage place. ? Thank you.

John the manager is very professional and pleasant to deal with. Great customer service and a clean facility. I have had my storage unit there since they opened about 2 years ago.