Neptune Self Storage at 2990 Route 66

I've been a tenant at this facility for 6 years. I'm generally tolerant of things I feel should be better managed, but I cant be quiet any longer. The So Called Climate Control is not managed very well. In the Summer its way to warm inside and in the Fall & Winter Months its Down Right to COLD INSIDE !!! When inside I have to Wear a Warm Coat and Gloves if I want to spend any time in my unit. NOT ACCEPTABLE !! My Outdoor Unit is a Constant Fight with Dirt and Leaves Blowing under the door. They were kind enough to replace the Seal on the bottom of the door which helped slightly. The Leaves fall and accumulate in front or my side of the unit. They are not being blown out by the maintenance or picked up. I pay A LOT of money to store my Items and DONT APPRECIATE the amount of Dirt and Leaves I have to fight with EVERYDAY !! NOW to make things WORSE they have sent me a Rent increase of 50% on my indoor unit , and as I stated I've been a Renter for 6 YEARS !! And Feel as though my Patronage is UNDER VALUED !! My Payments are Automatic , So I'm NEVER LATE with a payment. The Location for Me is Perfect and I Feel things could be Better Managed. The office Folks are Very Nice but are unable to make any decisions on anything on the property except renting them to you. I'm Frustrated and Would like to talk to Corporate to help !! Dawnell

Aside from always being very clean and feeling very safe, the customer service and communication from Extra Space is not something I’d ever expect from a personal storage company. It’s above and beyond. Plus they have the best prices around!

I can’t believe the great service I’ve had at Extra Space Storage both in Neptune and Howell . Friendly, knowledgeable and professional. I would highly recommend them.

I was incredibly pleased and honestly over-the-moon relieved to receive such outstanding customer service from the staff at ExtraSpace Storage. This was my first time renting storage space and John Andrews walked me through the process, step-by-step, showing me all of my options and taking the time to discuss which space would best meet my needs now. I feel confident knowing the things I love are safely secured and should I have any issues or questions in the future, I have a trusted source to contact to assist me. Thank you, John!

Excellent storage facility in my opinion. Clean interiors. Secure location. The staff is friendly and helpful willing to assist always when possible.

Great experience, very professional, Eric & John went out of there way to accommodate us! Look forward to doing future business with Extra Space Storage.

I have had nothing but positive experiences dealing with the staff at Extra Space Storage in Nepture, NJ. I was a customer for over ten years and during that time any questions or concerns I raised were dealt with promptly and professionally. I highly recommend their services.

Excellent customer service, most helpful. Would highly recommend.

Close to our condo, great price. Clean and easily accessible.

Love the friendly customer service and communication they had. They did not fail to let me know ALL of the deals they had going on and answering every question of mine

Ashley you were great!!!????????

The folks over at ExtraSpace are thoughtful and detail-oriented. During a move, we needed a place to store our appliances. They helped us plan, ensured wheeled carts and carefully explained the layout. Erick and his team are phenomenal and I would not hesitate to recommend ExtraSpace for all your storage needs.

We had downsized and needed a storage unit for the last sixteen months. Kelly, Gary, and Erick have all been really friendly and helpful. Very nice to see given that Extra Space is a big operation...people who genuinely care about their customers.

Efficient and very knowledgeable staff. Super clean facility and so easy to work with. Great experience !!

They are really professionals, kudos !!!!!

John the manager on duty was just terrific, he listened to what I was looking for and gave me options. A great experience from the start, professional and facility is nice. I would recommend this Facility.

Did a job there on a piece of their equipment one of the most pleasant experiences I've had on a job manager was helpful and pleasant to work with

The facility is clean and well kept. Above all the staff is courteous, competent and has the best interest of the customer in mind.

we used climate controlled storage at this location. the staff at the facility are really great and helpful. the place is clean compared to other storage units we have used in the past. I would definitely recommend.

Overall good experience however I don't like the fact the rates can increase at any moment.... they should lock a price in for at least 12 months