Stellar
September 23, 2026
Yall have REALLY pissed me off multiple times. And now multiple leaks on the property leaking into my shed because the manager thats there almost every day isn't doing ANYTHING about it. ALong with the elevator usually being broken and falls part way down on the 4th floor and I have MULTIPLE videos and pictures including a screw missing from the elevator. Were always "waiting" on maintenance. Yet there are no fall risk signs or any sign of towels to clean up the mess. Can't seem to reach corporate on any number that is for customer service and your messaging system online also isn't working. Oh and let me add the security gate and automatic doors were left wide open because of "technical" issues. Im not paying over $200 each month for all my stuff to be ruined and/or stolen and then be treated like absolute shi+ by the "manager".
We are very sorry to hear about your frustrating experience at our facility. We take concerns regarding property maintenance, safety, and customer service seriously, and this is certainly not the standard of service Extra Space Storage aims to deliver. Please reach out to us at 888-STORAGE so our support team can assist you directly and address these matters.
Extra Space Storage (9/23/2026)
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