Brooklyn Self Storage in Crown Heights

New facility and kept very clean. Friendly and helpful staff. Five stars!!!

Such a great experience with David at Extra Space! He made the move in process seamless, and also ensured that I got two units side by side. Can’t recommend this storage facility enough- friendly & professional staff, clean, well lit, and well-kept.

Dave was nice

Really clean place and easy to access. Location is public transportation friendly too. Bus or Train!

If I ever need to use a storage space again I would definitely use Extra Space Storage on Empire Blvd. Didn’t interact with the staff as much. But whenever I did have a question or concern about something they were right there to help and answer my and lead a helping hand.

I'm sure you can imagine that during a pandemic, living in New York wasn't the most ideal or cost effective anymore. Thankfully I found Extra Space Storage as I made my sad exit out of New York with no idea of when I would return but paying for a storage unit just seemed smarter than paying an exorbitant amount of rent. Things were going great but then I got a price increase with no real notification of the increase. I called to inquire and it was all explained to me thoroughly, I just wish I knew that I was expecting this either via a phone call or email since everything was communicated online anyhow. I got off the phone and accepted the increase but 24 hours later, I got a call from JD, a manager at the location that my storage unit is at. He said he saw in my notes from the person I spoke on the phone with that I was unaware of no prior notice and wanted to apologize on their behalf. He was then going to see what they were able to offer as far as the new price increase to ensure I had the unit I needed at the price that was cost effective to me. I mean, talk about going above and beyond! Not only did the gentleman make notes about our call, but then to get a call later about it to make sure essentially that I was happy with all the updated info, well I was so grateful to say the least. JD was such a pleasure to work with and I am so appreciative of his understanding and care when it came to what I needed and my concerns. I know this is a long review but during times like this, sometimes a little care, even if its a stranger to a stranger, really meant a lot and went a long way. Thank you JD for all of your help! It really helps and I am so very grateful. Definitely go to Extra Space Storage if you want your belongings held in the right hands. I hope this review helps anyone that may be going through tough times and make it a smidge easier :) Diem

Jean was very professional and helpful. I appreciated him taking the time to explain the process and answering any questions that I may have had.

Had a easy process in getting a rental unit. Employee went above and beyond to make sure i got the best value to meet my needs. Def recommend!

I had a great experience with Extra Space Storage! I chose them because of price, reviews, and how close they were to my apt. Very affordable and customer service is excellent. Only downside is sometimes you have to wait for the step ladder while others are using it. They also tack on insurance which wasn't explained to me online or over the phone, but in retrospect I appreciate having it. It was an additional $11/month for me. But overall I highly recommend using them.

Its a storage..the same as all....

Had a wonderful experience at extra space storage and the customer service was great especially the store manager JD was very helpful and attentive to all my needs.Great Service!!

With all the stress of moving in and out that i have gone throughout my life I can for certain say that this process was the easiest and cheapest mainly due to Ms.Chantel who ensured that I got the best rate that was available and due to me having a busy day and a lot of items I would have to keep leaving and coming back and she did not seem aggravated at all and welcomed me with smiles throughout the day that I encountered her. I also admire how all the correct safety precautions were being took to prevent the spread of the virus. I appreciated the staffs aid as well and I will definitely be purchasing another unit, best customer service I have got in awhile lol. Thank you

He set everything up fast and my unit was available in no time. Thanks JD ????????

What a phenomenal experience! The level of white glove treatment is amazing because there a storage facility. From showing me how to access the facility, looking for an alternative space and young lady showing me how to use the padlock. Im happy my inventory will be under their watchful eye.

Had the wackiest busy day at work but really needed to get a storage space and move some things...the Extra Space team made everything so easy & seamless, I really appreciated the service. When I arrived at the facility I was in a bit of a rush but the team was super cool & efficient, which made the whole experience 100% pain free and actually fun. These guys get all the stars.

Using Extra Space Storage has been a great experience. Jean was helpful and communicative and made the move-in process seamless!

A few weeks back I got a small unit here (5'x5'x4') to shove some stuff that I needed to store after a move and consolidating homes. There are about four options for storage all within a few blocks of each other and I wanted to choose one because that are walking distance from my home. At first, I was a little unsure about Extra Space because the price for a storage locker was so much lower than comparable units in the area. Ultimately, I dropped by to view the unit in person because the height was not listed online, and to ask a few questions confirming access to the space. The folks in the office were excellent in showing me units available and talking about options with me. I was all set to go only 20 minutes after arriving. The space is new and clean which makes it nice but there are a few drawbacks. Firstly, access hours are relatively limited and it can be quite busy during that time. The storage lockers are actually set on top of 8' high units and require a step ladder to access them. There is only one ladder available on each floor which means if someone else is using it you may have to wait. I did have an issue with this recently when I came to drop off one box just before closing and wasn't able to do so because someone else was using the ladder and having a fight about it at the same time. Certainly quite colorful. Overall, this is a good deal for storage space and comparable or better than anything else in the area.

CHANTEL CARTER the Assistant Store Manager is AMAZING! Extremely helpful and professional! She immediately helped solve a problem that I was having and moved me promptly to another unit. Thank you for listening and providing excellent customer service.

They have really great customer service and are extremely helpful!

I recently opened a storage unit rental with Extra Space Storage and the customer service has been amazing so far. I haven't rented a space before, but the team made sure I had everything I needed and answered all questions I had with such kindness and patience! Just this past week I was returning to brooklyn after a work assignment and needed to drop off equipment before heading home. I got stuck in traffic on my return and was worried I wasn't going to make it to the unit in time. I didn't know what I would do with the gear since I had no other place to store it! So I called Extra Space and let them know I was going to arrive close to closing time. Chantel answered and assured me that she would keep the office open since i was in a bind. When I arrived she greeted me cheerfully and was very patient as I unloaded my car. I was very grateful for Chantel's kindness and willingness to help. She saved the day!