Brooklyn self storage at 312 3rd Ave

Didn't know customer service this good existed in the world. Blown away by how great my experience was. Pricing was great too. This place will be my go to storage should the situation ever arise again!

I would like to thank Jermaine for being absolutely wonderful and soo super helpful and wonderful with getting my locker. I would recommend anyone who needs a locker to use this extraspace. It was very clean and staff were super helpful! I would give 10 stars if I could.

Monique was a great help! She made it an easy process.

Monique is by far the best made my experience great & seamless thanks Monique !!!!!!

Process to sign up was quick, fast, easy! Excellent customer service and facility is very clean.

Super helpful and fabulous staff to work with through this chaotic year

From the moment I reached out to ExtraSpace Storage they were so accommodating, patient, helpful and kind. I highly recommend this company. Special shout out to Jermaine and Monique!

I can’t say enough good things about Extra Space Storage. You might be tempted to think that all storage companies are the same, but I’m here to tell you that these guys are way better than the rest of the pack. First, we signed up with Extra Space for a conveniently located unit in Brooklyn, NY, just south of downtown, and were thrilled with their price - about $50/month less than what we were able to find in harder to reach locations. Second, the people who who work at Extra Space are fantastic. This can be a forgotten point when you don’t have any need beyond getting in and out of of your storage unit, but every interaction we have had with Extra Space has left us feeling good - as if they actually *want* us to have a good experience. The sign-up was easy, the people we spoke with were friendly, well informed and communicative, and this was especially notable when compared to our prior storage provider, who seemed not to care whether we lived or died, and certainly didn’t appear to like dealing with customers. And finally, a huge shout out to Jermain Douglas, the Extra Space employee assisted us during our move-in at the 312 3rd Ave location in Brooklyn. After a lengthy and difficult move we were waiting at Extra Space for our carrier, who was late. It was past Sunday evening closing time and instead of leaving us in the lurch (we would have been in big trouble) Jermain reassured us that it was no big deal, and hung around until the movers finally arrived and we were settled in with our goods. We cannot thank Jermain and Extra Space enough for turning this tough situation around - the result being we are now thrilled, dedicated customers. In an age where actual customer service is becoming increasingly non-existent, I’m happy to say that isn’t the case with Extra Space Storage. These guys consistently go above and beyond to help, and I recommend them without qualification!

Great place!

The experience was welcoming, quick and even enjoyable. I went with my elderly grandmother and impatient father and the store manager Jermaine and Assistant store manager Monique accommodated us so professionally. They gave great recommendations and showed excellent patience while handling both my group and other customers. As a collage student my friends and I have tried several storage spaces till now and this has been the most pleasant experience.

We had a great experience here. Very helpful management who took a lot of time with us to make sure we had everything we needed.

Clean units. nice customer service

I was a little flustered at first, but Esana walked me through the process. She researched if Extra Space Storage accepts money orders...got back to me in a timely manner and I'm all set thanks to her. This'll work out great for me NOT to have to brave the cold weather to pay my bill Thank you Extra Space Storage, and thank you Esana! Theresa Brown I’m transferring to a new unit, and the helpfulness of Jermaine Douglas took the stress and anxiety from this process. Thank you!

I’ve kept a space there for about 5 years— everything has always been secure. Space is clean, elevator works, carts are available, staff are efficient and friendly. Parking area is clean and safe as well. Rates are higher than in some other locations, but for the neighborhood, they’re quite good.

The staff at the 3rd Ave, Brooklyn facility could not be more helpful, professional and friendly. They made the whole process quick and easy and went the extra mile to make sure I got the unit that met my needs.

Excellent experience renting a storage unit with Extra Space! Very easy access, clean, affordable, and easy check out.

Great staff. Super clean facility. Easy access 24/7. One time I didn’t lock the unit correctly and got a phone call from the team. That was really nice to know that they take good care of my things. Thank you!

Excellent service every time I stop by!

I showed up at Extra Space Storage in Gowanus by mistake, when I had actually rented storage at their John Street location. Monique helped me get a refund and moved in to a nice spot in Gowanus. Treated me very well, would recommend coming in here for extra storage space!

Amazing service, knowledgeable and professional staff, Jermaine Douglas helped us front start to finish started with a tour of the facility. We were very impressed with how clean everything was and smell great even the bathroom. He was even helpful in recommending a great restaurant in the area since we recently moved into the area. He made this experience quick, easy And painless.