Extra Space Storage facility on 9601 Monroe Rd - Charlotte, NC
(485 REVIEWS)

Charlotte self storage at 9601 Monroe Rd

Hours

Today's Gate: 06:00 AM - 10:00 PM
Today's Office: 06:00 AM - 10:00 PM
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Company

Employees: 1-10

Payment Options: MasterCard / VISA / American Express / Discover / Check / Cash / Invoice

Established Date: 1977

Site Number: 8468

Directions

Intersections/Landmarks

Nearest Major Intersection is Sardis & Monroe Rds. We are directly across the street from Carolina Cinemas & Arby's.

Directions from the North

Drive south on E Independence Blvd. Turn right onto Wallace Ln. Pass Charlotte Mecklenburg Library and turn left onto Monroe Rd. Our facility will be on the left as you approach Orchard Lake Dr.  

Directions from the South

Drive northwest on Old Monroe Rd. Cross I-485 and continue onto E John St. Cross Matthew Township Pkwy and continue onto Monroe Rd. Our facility will be on the right after Sardis Rd N.

Directions from the East

Drive southwest on Matthews-Mint Hill Rd/Matthews Township Pkwy. Pass Novant Health Matthews Medical Center and continue straight. Turn right onto Monroe Rd. Our facility will be on the right as you approach Orchard Lake Dr.

Directions from the West

Drive northeast on Pineville-Matthews Rd. Turn left onto Alexander Rd. Turn right onto Brackenbury Ln. Turn left at Fletcher School onto Sardis Rd. Turn right onto Sardis Rd N. Turn left onto Monroe Rd. Our facility will be on the right as you approach Orchard Lake Dr.

Frequently Asked Questions at 9601 Monroe Rd

Are storage units climate controlled at 9601 Monroe Rd?

What sizes of self storage units are available for rent at 9601 Monroe Rd?

How tall are self storage units at 9601 Monroe Rd?

Can I visit my storage unit after hours on Monroe Rd?

What type of lock do I need for a storage unit at 9601 Monroe Rd?

Size Disclaimer

*Excludes administrative and insurance fees

Recent Customer Reviews About This Facility

June 24, 2022

Bobby J.

Posted On Google

OVERALL RATING

Kim was a great help, very professional and reliable! Need more great people like her to represent the company!

Response from Extra Space Storage (6/24/2022)

Hi Bobby, thank you for your review. We're glad Kim was a great help, very professional, and reliable! Don’t hesitate to stop by the office if you need anything.

June 22, 2022

Valeria A.

Posted On Google

OVERALL RATING

the customer service is excellent it is very clean I really recommend it ????

Response from Extra Space Storage (6/22/2022)

Thanks for the awesome review, Valeria! We know our customers value clean facilities and great customer service so we do our best to provide that! Don't hesitate to stop by the office or contact us at (704) 847-7701 if you need anything.

June 18, 2022

Zach C.

Posted On Google

OVERALL RATING

Miss Kim was very kind and straight forward. Made everything super easy with my reservation.

Response from Extra Space Storage (6/18/2022)

Zach, we are so happy to hear that Miss Kim could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Let us know if we can?do anything else to help at 888-storage.

June 8, 2022

Norma B.

Posted On Google

OVERALL RATING

In the time of needed help and understanding; was well received from Kim. She went above and beyond to help me settle my son’s account. You have a god send working at your company. You should feel very appreciated to have someone like her. Again Kim I say thank you, thank you. My god continue to bless you. Norma Brice

Response from Extra Space Storage (6/8/2022)

Thank you, Norma, for the perfect rating! It's wonderful to hear you had a positive experience with us and that Kim went above and beyond to meet your storage needs. We also think she is a great asset to our company. We want you to know that we are here to assist you with any further storage needs! Give us a call at (704) 847-7701 if anything comes up!

June 8, 2022

Angela C.

Posted On Google

OVERALL RATING

Extremely helpful staff especially Kevin at the Charlotte location on Monroe rd. I had so much to store and he found a flat bed cart so I could easily unload.

Response from Extra Space Storage (6/8/2022)

Thank you for the kind words, Angela. We're glad Kevin and the team were able to help! Our team is here to serve you, so give us a call at (704) 847-7701 if you need any future assistance.

June 5, 2022

Mark F.

Posted On Google

OVERALL RATING

They communicate well and make access easy...

Response from Extra Space Storage (6/5/2022)

Thank you for the excellent rating, Mark! We're happy we were able to provide a smooth rental experience. Feel free to reach out at any time at 888-storage.

June 4, 2022

Lou A.

Posted On Google

OVERALL RATING

Kim on Monroe is awesome. She was so helpful and the nicest!

Response from Extra Space Storage (6/4/2022)

Thank you for the kind words, Lou Ann. We're glad Kim and Monroe were able to help! Our team is here to serve you, so give us a call at (704) 847-7701 if you need any future assistance.

June 4, 2022

Brittany J.

Posted On Google

OVERALL RATING

Kim the store manager on Monroe is excellent. We were in a bind trying to get our unit open and she saved the day! Great service and great attitude!

Response from Extra Space Storage (6/4/2022)

Thanks for the positive review, Brittany! We are glad you had a great experience with Kim. Don't hesitate to reach out to us at 888-storage if you need anything!?

May 24, 2022

Madeline W.

Posted On Google

OVERALL RATING

I rented a unit here for ten months and found the staff extremely helpful and friendly. The space always felt safe and secure, and loading in/out was relatively easy.

Response from Extra Space Storage (5/24/2022)

Thanks for the awesome review, Madeline! We work hard to provide our customers with extremely helpful and friendly staff with a secure facility so we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (704) 847-7701 if you need anything.

May 21, 2022

cldyer33

Posted On Google

OVERALL RATING

Good storage place. Clean and the staff is helpful and on site during business hours.

Response from Extra Space Storage (5/21/2022)

Thanks for the awesome review, Cldyer33! We work hard to provide our customers with clean facilities and helpful staff so we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (704) 847-7701 if you need anything.

May 18, 2022

Amy T.

Posted On Google

OVERALL RATING

Checked out a number of self-storage companies nearby - ExtraSpace was hands-on the best option. Clean, bright lighting, carts provided, all units inside, building secure, 24 hour access, great communication with staff.

Response from Extra Space Storage (5/18/2022)

Thank you Amy! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Don't hesitate to reach out to us at 888-storage if you need anything!?

May 18, 2022

Austin F.

Posted On Google

OVERALL RATING

Who would have ever known you could have a wonderful experience renting storage!! After a 10 hour relocation drive, I walked into an immaculate office and had the pleasure of meeting Kim Frazier last week and I was blown away at the level of customer service. I needed a large unit in which they didn’t have. She immediately started going over different variations I could use in order to make the 10x20 I needed. She even searched other Extra Spaces nearby to try and make sure I had a unit. My house actually got ready sooner than I thought so I ended up not needing storage but if I ever need a storage in the future I’m coming here.

Response from Extra Space Storage (5/18/2022)

Thank you, Austin, for the wonderful rating! It's wonderful to hear you had a positive experience with us and that Kim was pleasant and prompt in helping you! We want you to know that we are here to assist you with any future storage needs! Please give us a call at (704) 847-7701 if anything comes up.

May 16, 2022

Vow M.

Posted On Google

OVERALL RATING

Kim was great and very helpful.

Response from Extra Space Storage (5/16/2022)

Thank you for the kind words, Vow. We're glad Kim was great and able to help! Our team is here to serve you, so give us a call at (704) 847-7701 if you need any future assistance.

May 13, 2022

Avery S.

Posted On Google

OVERALL RATING

Kim gave us good service

Response from Extra Space Storage (5/13/2022)

Thanks for the awesome review, Avery! It's great to hear Kim was able to provide you with the customer service you deserve! Don't hesitate to stop by the office or contact us at (704) 847-7701 if you need anything.

May 13, 2022

Kelly T.

Posted On Google

OVERALL RATING

Kim did great service

Response from Extra Space Storage (5/13/2022)

Thanks for the awesome review, Kelly! We work hard to meet the expectations of our customers, and we're happy to hear Kim hit the mark for you! Don't hesitate to stop by the office or contact us at (704) 847-7701 if you need anything.

May 12, 2022

LaSheika

Posted On Google

OVERALL RATING

Kim did an amazing job at helping me check out of my storage unit. Very friendly and great customer service.

Response from Extra Space Storage (5/12/2022)

Hi Lasheika, thank you for your review. We're glad Kim did an amazing job at helping you check out your storage unit. We're committed to providing excellent customer service. Stop by our office if you need anything in the future!

May 5, 2022

Heather P.

Posted On Google

OVERALL RATING

Kim is awesome!! Friendly, knowledgeable and helpful and never made me feel rushed. The facility is clean and easy to access. So thankful there was a unit the size we needed.

Response from Extra Space Storage (5/5/2022)

Thank you for the kind words, Heather Pendergast. We're glad Kim is friendly, knowledgeable, and helpful. We're so happy to hear that your experience with the access and cleanliness of the facility has been positive! If you ever need anything, feel free to stop by.

May 3, 2022

Divya D.

Posted On Google

OVERALL RATING

Kim is very friendly and helpful. She has a great personality . The facility is really clean and well maintained. Thank you for helping me Kim. You are the best.

Response from Extra Space Storage (5/4/2022)

Thank you for the kind review, Divya. We're glad Kim was friendly and helpful and that our property was clean and well-maintained! Our team is here to serve you, so give us a call at (704) 847-7701 if you need any future assistance.

April 29, 2022

Vasori S.

Posted On Google

OVERALL RATING

Michael is wonderful. He is usually at the South Park location but I met him today at the Monroe Road location and he is breath of fresh air! Thank you Michael! Xoxo. And we love geese! This was a pleasant and refreshing experience.

Response from Extra Space Storage (4/29/2022)

Hi Vasori, thanks so much for your review! We are thrilled to hear your experience with Michael was positive and are always here to help with your storage needs! Give us a call at (704) 847-7701 or stop by the office if you need anything!

April 29, 2022

Brittany l.

Posted On Google

OVERALL RATING

Kim was great

Response from Extra Space Storage (4/29/2022)

Thanks for the awesome review, Brittany! We work hard to meet the expectations of our customers, and we're happy to hear Kim hit the mark for you! Don't hesitate to stop by the office or contact us at (704) 847-7701 if you need anything.