Charlotte self storage at 9601 Monroe Rd

Kim was great, very personable and made the process so easy. Editing 4 years later, Luci helped me out today as I no longer needed extra space. She has a great sense of humor and I've never had any issues during my 4 years of utilizing Extra Space Storage. Would recommend to anyone looking to store their seasonal items or just doesn't have room for everything right now.

Carrie is awesome

Great customer service by Lucy, she went out of her way to help me out. So far so good

Ms. Lucy such a blessing, good woman, great worker.

Lucy the front desk person was kind and nice. My only concern is that I have seen many roaches in the hallways of the storage site. I'm worried that the things I have in my unit will end up getting roaches.

Quality employee Lucy made things right and was a pleasure to work with. There was a software system error that made my first impression very bad (and the after-hours phone menu purgatory made the frustration worse) but the next morning Lucy was understanding and accommodating and worked hard to make everything right. She succeeded. Snafus happen in all businesses; the important thing is how the business handles the aftermath. The way Lucy handled my situation is the reason I recommend this business.

Lucy was very helpful in helping me find the right storage unit for me. Wonderful customer service

Lucy was such a big help! Great personality. It was easy & smooth to get a storage bin and get everything together.

The best I couldn’t done anything with her thanks so much ..

Carrie was absolutely amazing!! I would definitely recommend there storage services!

Carrie was a delight to work with. She was knowledgeable and went the extra mile to ensure I understood and was comfortable with renting. Her expertise is highly appreciated! Thank you for making this a delightful experience, Carrie!

Customer service is great!!! Carrie is friendly, patient and very helpful.

Dealing with Storage Units and moving isn't fun. I am in-between apartments right now and thought this process was going to be a nightmare. But I have to say, Carrie at this place really helped me out and cheered me up in spite of this chore of moving all my stuff into a unit. It's just rare to see somebody cheer you up because they appear to love doing their job. Thanks!

Great staff.

Carrie is awesome !!!!

Carrie boudreau was awesome

Lucy was super helpful and provided helpful information & made the process super smooth! The storage units are very nice!

The office staff made us feel like that we were family

Carrie was very kind and helpful.

From start to finish, the process was seamless! Being between lease end and start dates during my move and having to be out of state for a few weeks, there was never a time I could not reach someone and get my needs taken care of. Awesome facility with impeccable service. If you are storing your items anywhere but here, you may want to rethink it.