Charlotte Self Storage at 1400 Orchard Lake Dr

Sharon was very helpful! She worked hard to make our account set up and move in as easy as possible. The facility is clean and in a great location!

I’ve been using this storage facility since 2021 and the staff here are wonderful!! Sharon E is AMAZING! She was kind, patient, knowledgeable and very helpful with any and all questions and problems I ran into! Recommend Sharon and this establishment to everyone!! 10/10 experience! ??

I’m really happy with life storage they help me with everything call me for see if I need Anything I’m super happy thank you guys

Very helpful staff and very easy to pay and get set up. Thanks!

Very helpful. Seamless move in. Easy access.

2nd Update almost a year later: I’ve continued to have a good and positive experience here and the folks who work here are super responsive to any requests for help etc. Anastasia went away to a different location and I loved her, but Keith is wonderful and super helpful. When it came time for me to pay. I had dropped my debit card down into the steering column of my car, unfortunately They worked with me and helped me out and letting me play a couple of days late considering I was trying to pay from what I could remember on the card. Super nice people and Keith is a great guy.! I have no need for storage after this month, but I would definitely rent from these folks again! ________________[ I am updating my review because since Anastasia has been back as the manager there, everything has been smooth sailing. She has been helpful, always on top of things and is great about calling me back when I have questions or a problem. I’m changing my review from 2 ?? to 5 ?? And I’m willing to call My move-in experience a bad week And I found out afterwards people were sick with Covid and they had no way to help. Thank you Anastasia you’re wonderful. ————— Original review: Not a good experience. For five days no one called me back as apparently the manager had Covid… But no one manning the office or returning calls? The least they can do is return a damn phone call! Long story short a day later I did move on a move-in special which I was pleased with, but the move-in process sucked and nobody was where they said they would be nor worthy moving carts had been promised they’d be. While I was paying people for the hour, we were running around like crazy trying to figure things out.. Less than 60 days later, they’ve already raised my rent. Hasn’t even been six months yet. Come on y’all when you know better you do better and you guys know better. This is nonsense. Today I was trying to pay the bill and have been calling them since yesterday but no callback. I’ll probably get a late charge too. Not cool.

Sharon was extremely courtesy, kind and very attractive to work with and I was very happy that she answered all my questions and assisted me in my departure..

Keith and Sharon were absolutely amazing. Very friendly staff process only took a few minutes and then I was headed on my way. Thank you for great customer service.

I had a complete 5 star experience with MRS SANDRA she is very professional at her job and compassionate i have been going through some things and she helped me out no problem i will continue to keep my storage unit i love the space and convenience life storage provides

My experience was great with Keith even though the weather was really hot walking around the various storage units.. Keith met me when I pulled up and was full of information like an encyclopedia! Great customer service skills too! I originally met Sherry over the phone and set up an account on line but then my mom transitioned and I had to deal with the loss of her and making funeral arrangements. Even though I didn’t get to meet Sherry she always made me feel like a genuine person over the phone… you have great people with great personalities and your business will be very successful with those type people around… thanks for you both making me feel special!!