Jack
I will preface this negative review by saying my initial experience and move in here was GREAT. The woman who helped me on that day was very helpful. I rented a unit here as a business, since I own a business which I run from home however needed space to store extra inventory, tools and parts. However the negative experience comes in 2 parts: 1. They sent a notice in the mail that they were increasing the price by almost $25 from $60 and change to $85 per month for my small unit. It was annoying but I didn't care too much 2. When I rented the unit, I was given a tour and I was told that the dumpster is available for use during business hours for customers, but business customers could be given the code for after hours use. Today (Fri, Sep 4) I arrived at the facility around 12:30pm (so, during business hours), proceeded to the dumpster as I had some cardboard to recycle from inventory, where I was promptly yelled at by someone who claimed to be a manager (Bald guy, late 30s early 40s) and treated very rudely. When I arrived, he loudly exclaimed "What are you doing? Can I help you?" in a rude and sarcastic tone. When I explained to him I was a tenant and had a unit, he said that didn't matter, I was not to use the dumpster as, according to him, I was "a member of the public," and "Did you not see the big green sign saying no public use?" Unfortunately the concept was lost on this individual that as a paying tenant with a lease, I was not a member of the public and I was attempting to use facilities that I was paying for as part of my rent that were represented as available when I moved in. He continued to argue with me comparing it to using the grocery store dumpster. Which is absurd. So apparently according to this individual, folks who are cleaning out their storage unit or organizing their belongings should take their garbage home with them. Which makes no sense to me. That negative experience combined with the price increase caused me to put my move in notice on the spot. There are plenty of other storage facilities in Charlotte who I am sure will happily take my business. This individual needs some training in customer service and politeness.
We are truly sorry to hear that your recent experience at our Extra Space Storage facility in Charlotte did not meet your expectations, especially after a positive initial move-in. We appreciate you acknowledging the helpfulness of the team member who assisted you when you first rented your unit. We understand your frustration regarding the price increase and the confusion surrounding the dumpster use policy. We sincerely apologize for the rude interaction you had with a team member regarding the dumpster. This is not the experience we want for our valued customers, and we regret that this led to your decision to move out. We would like to discuss your experience further. Please contact us directly at 888-STORAGE so we can address your concerns.
Extra Space Storage (9/4/2026)
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