Hickory self storage at 733 10th Ave SE

Easy access, clean, convenient, secure unit all at a fair expense

Extra space.

Sam was very helpful after my first storage unit rented my unit out from under me. She got me into a unit same day and took care of everything. Great customer service

This was the easiest process! I reserved a unit online and within minutes an employee contacted me and I was able to pay for the unit and sign the documents all on my phone! The facility is very clean and well-maintained. Feels very safe and secure!

Too high priced. Made me by their lock and charged me $16.99 for it. Small unit paying $110. Before taxes and insurance for an 8x8 shed.

Ashley was wonderful and the rates are great!!

Clean, thorough safety, secure items, reasonable.

Very friendly and helpful.

I need to update my previous review for a negative issue that occurred yesterday 03/08/2021. I was at the facility at 7:50 am to meet movers to move from my storage facility to my new apartment. Was able to enter through the gate with my access code with no issue. At approximately 8:05 am I tried to exit the inside gate area to wait for and meet the movers to let them in. I was unable to exit the interior fenced in area of the facility. I tried all the key pads which were NOT working. There were multiple customers outside the fence area trying to get in. I was TRAPPED inside the fenced in area. Calling the office was useless since the manager was not there. The other customers waiting outside the fence area was having difficulty calling the toll free number. I tried several times and was unable to make contact. After 45 mins., I finally made contact with a Extra Space Agent in Salt Lake CIty, UT who did not care nor was concern that I was literally trapped inside the fence in area, plus the movers were unable to get in, nor anyone else. Finally, the assist manager showed up and manually open the gate. DO NOT use Extra Space. I wrote a excellent review when I moved in, but being trapped inside the facility is very nerve racking. There NEEDS to be a safety protocol/system to override the entry/exit gate in the event of power failure or issue with the gate system. I could NOT leave if I had a personal emergency, etc. Plus the manager of the site was in Tennessee working at another facility and the assistant manager was over 15 mins. away. The District Manager is even farther away if the assistant manager was not available. I am moving out immediately and using a another facility. I spend over $500 a month on 3 storage units and deserve better customer service. Samantha - Manager was great. We initially went to the 18th St. NE location. Girl there was helpful and helped to reserve/set up on 10x25 climate unit at the L-R Blvd. SE location off of 10th St. SE so when we got there everything was already set. Electronic paperwork was quick and easy. Location was recently renovated, painted and updated. Very clean and organized. I have used this same location in the past under different ownership and Extra Space has done an excellent done on the conversion.

Samantha was great!

Very professional at what they do and they make it way to easy for there customers to get a place to store there items. I had a storage unit ready for me with in 15 minutes, this place is great. I highly recommend that if anyone is looking for a storage unit and if you need one fast and at a reasonable price this is the place to go. I appreciate how professional and customer oriented this company is.

Very clean and was very easy to get setup and straight forward about their prices

I am just moving to NC from NYC. It was a pleasure speaking with Samantha who professionally guided me through the contactless rental process over the phone. Being a senior you often need help in getting things done remotely. She was very patient with all of my questions and she gave me concise information. At the end of our conversation I was content that my rental was secure. Thank you for your courtesy.

Great price, great customer service.

Clean units and very friendly staff!!!

Great place to rent always helpful

Good prices

Nice quiet place to keep your things

Samantha & Ashley are very pleasant and professional to work with. I am a long time client pleased with how clean the facility is kept. Impressive

In our first month so far so good. Everything was completely contact free and easier than expected. They still checked in to see how our move in was.