Upper Darby self storage at 237 Fairfield Ave

Kiana consistently provides excellent customer service. We rented a storage unit a few days ago, and realized today that we had to get more space. She was very helpful, thoughtful, efficient, and quick resourceful. She exudes competence. On a scale of 1 to 5, I would rate our experience a nine.

I LOVE THIS UNIT. . The works are very professional and helpful. Now down to quiana she is verrrrrry helpful. She works with a smile. From day to night. And her phone skill and beautiful. She really knows her job. SHE NEEDS A RISE. Good blessed you when she came to you’ll.

Manager was polite, professional and very informative.

Very clean and professionally handled. The people there are very responsive and courteous. And I have never had to question the security of the facility.

(This review is regarding the Extra Space Storage located in Upper Darby, PA.) Extra Space must be expanding its portfolio of facilities. I called Mid-City Storage, which is only about 3 blocks from where I live, but Susan, an extremely capable and personable Customer Service Rep, guided me through Extra Space Storage's holdings (of which Mid-City is now one). It turned out, that West Philly location had only one unit available for me; it was bigger than what I needed (& cost more than I could afford). Susan took the time to learn what I needed a storage unit for and how I would use it (frequency & times of access) and then she located the unit I am now enjoying! She gave me a range of options and absolutely NO SALES PRESSURE at all--just the right balance of information and options. As a result, I ended up initiating the rental of a unit (at 4:30pm on a Saturday... over the phone) for what I considered to be a fair price (including insurance). This unit is sizable, affordable and I can access it from 6am to 10pm. It is not too far from where I live. Susan gave me my first month's rental for free (special promo going on...) and even threw in a high-quality padlock for my use. I get to keep it whenever I leave. We arranged everything via email and I was able to access my new unit the very next day--a Sunday (even though the office was closed and I had never been there before)! Getting to my unit was easy! The facility is CLEAN, spacious and WELL-LIT! It is not creepy at all. I returned to put more items in the next day and introduced myself to the Manager, Quiana, as a new tenant. I found her to be equally personable and ready to immediately provide info and assistance. I pouted briefly when I realized this facility does not have a parking lot... Only on-the-street parking out in front. ("Ahh, that's whatcha get for renting a unit sight-unseen, J'La," I thought initially.) However, I have been there at least 4 times, at differing hours and was able to park in the same spot directly in front of the load-in door (where the curb cut is located) every time. I am very happy with my experience so far with Extra Space Storage in Upper Darby.

Awesome facility and Quiana is great manager. Highly recommended!!!!!

Quiana was very professional and helpful. I called her for assistance, she immediately responded back with the necessary information need. I would recommend anyone to meet and rent from Quiana @ Extra Space at Fairfield location. You will defiantly br satisfied.

A newly built, very clean, well lit storage building and nice environment, walls were freshly painted and floors were clean, customer service was very professional. I would definitely recommend using this place for storage, you’ll have a piece of mind.

Been doing business with this place for a few months now and have had nothing but really positive and professional experiences. The manager, Quiana and Dave are both great at their jobs and have always been willing to help, even with last minute requests. For what it's worth Extra Space has some features that really make them overall a good choice for me but on the human side it's the stress free and positive experiences that keep me coming back. Thanks guys.

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A last-minute change caused me to need emergency storage. I contacted Extra Space Storage hoping that a unit would be available. I spoke with David, who gave me all the information I needed and walked me through every part of the application process. I really appreciate David’s professionalism, knowledge and expertise. He made an otherwise chaotic moment smooth and easy. I give him 10 stars! Thanks David!

Perfect and clean space for extra storage. Awesome ?? customer service too...

Quiana was so very helpful and informative She assisted my son and I to make the best choice for what we needed. She is an asset to the company

Great experience, I was looking for a space for equipment. I called several places, every place tried to give me space but not convenience. Bad times poor parking on and on. I placed a call to Extra Space and Quiana gave me choices, like deals that was available, parking, times of different location that better fitted my schedule and needs. Thank you

Very clean & spacious with friendly efficient employee assistance.

Awesome service. Great location

I highly recommend Extra Space Storage when looking for a storage unit. The place is climate controled which is a good thing. The manager Quiana and staff are amazing people. So if you need a place to store your things short or long term you should make Extra Space Storage your 1st place to look..because it will also be your last!!!

Came In and ms Quiana greeted us with a warm smile and helped us all the way through. Great customer service clean property and I will refer everyone I know this storage facility

Quiana is a person nice person with a good heart. I highly recommend using her facility she will hook you up!!

My experience is always good when I come to the storage unit, even if it’s just to get a couple of things, Quiana is Pleasant and kind always nice to my husband and I, always great service thank you Quiana.