Luke
November 6, 2026
I originally went to a different storage company/location, signed up online without seeing the facility and immediately backed out once I saw it in person. I went to Extra Space and it was the complete opposite. Clean, well maintained, friendly on-site staff. Cindy helped me and she was amazing. She was quick, friendly, knew everything about the facility, pricing, etc. whenever I call with questions she knows exactly who I am and which unit I’m renting. I don’t even know my unit number so I have no idea how she remembers all of that. I had purchased a lock for the other unit I backed out of but accidentally left it there and no longer had access to go get it. She happened to have a spare lying around and let me borrow it until I could get the other one back. Great customer service. In a world of AI and automated phone systems, having a real human being to answer the phone on the first ring is such a breath of fresh air.
Thank you for sharing your experience with us, Luke! We are glad to hear that you found our facility clean and that Cindy provided such helpful and personalized support. We will be sure to share your kind words with Cindy and the rest of the team. Thank you for choosing Extra Space Storage!
Extra Space Storage (11/6/2026)
Google Review