Kathryn
The first 6 months at this place were fine - but buyer beware, they will DOUBLE the price of your unit in the name of *market fluctuation* after that six months. Additionally, be sure to routinely check on your stuff - I opened my unit on July 3 and found that everything was inexplicably covered in dirt and debris. When I went to the office to inquire about what happened, the answer was "We had to do roof maintenance and we didn't know it would make everything dirty inside the units." They admitted to having no intent of letting the renters of the affected units know about what happened to their stuff. After I called them nearly a week later because no one followed up, I was told I could get a $50 refund (the price of the unit is $163 per month). I was told that because we didn't have insurance, the damage THEY did to my things "because roof maintenance has to be done" was not their responsibility. There was no letter to us BEFORE the maintenance explaining risks of leaving the unit occupied during roof maintenance and surprise - they say contractually they have no obligation to keep my things protected, sheltered, or in tact without insurance. My mistake I guess. Pathetic sharks these people are - and for all the positive reviews that have gone up in the last few weeks...I'd encourage you, if you're in building C, to go check on your items which very well may be covered in filth. We are moving out this Sunday.
Thank you for taking the time to share your experience with us, and we sincerely apologize for the frustration and inconvenience you have faced, Kathryn. Your concerns are very important to us, and we are truly sorry to hear about the debris and the damage caused to your belongings during the roof maintenance. We understand how upsetting it must have been to open your unit and find everything covered in dirt and debris, and we deeply regret that you were not informed about the maintenance work beforehand or the potential impact it could have on the contents of your unit. The lack of communication and follow-up on our part was unacceptable, and we take full responsibility for that failure. We also hear your frustration regarding the pricing changes and the resolution that was offered to you, and we understand that a $50 refund did not feel adequate given the circumstances. We want to make sure your concerns are properly addressed and that we have the opportunity to work toward a resolution that feels fair to you. We would genuinely like to speak with you directly to discuss everything you have experienced and see what we can do to make this right. Please do not hesitate to reach out to us at 888-786-7243 so we can have a more thorough conversation about your situation. We value your feedback and hope to have the chance to address your concerns before your move-out this Sunday.
Extra Space Storage (7/8/2026)
Google Review
