Veronica
June 16, 2026
I thought my things that my brother gave me after passing away were in safe keeping at least whn I left it!!! Whn I went this past weekend to finally take things out omg it was so disgusting there was rat urine & rat feces all over everything & if it wasn't urinated on or had rat feces on it it was all chewed up anything & everything plastic was chewed thru!!! Whn I left my things the 1st time there were no holes in the wall whn I went on Saturday there were huge holes in the wall I guess how they got in there were even dead rats in there omg it was just heart breaking to see everything just destroyed whn I go tell the manager I thank the manager at least being honest and telling me they've been having an ongoing problem with the rats I just wish they would have told me that so that I could have gotten my things out a long time ago!!!! Corporate needs to step it up & do something already or close this place dwn until they do
Thank you for your review, Veronica. We apologize for the unpleasant experience you had at our facility. We take your feedback seriously and are actively working to address the rat issue. Thank you for bringing this to our attention, and we will continue to make improvements to ensure the safety and cleanliness of our storage units. Please give us a call at 888-storage if you would like to discuss this further!
Extra Space Storage (1/31/2024)
Google Review