Noel
October 21, 2026
Beware! I've been renting a vehicle space for almost 2 months. Last week a solar panel was stolen from the top of my vehicle to maintain battery charge. The Site Manager claimed this is not "secure storage facility" and most of the cameras do not work. The manager was incredibly rude and I can only "call the cops" for the 300 dollar solar panel. With the cameras not working, its pointless anyway. She stated the regional manager wouldnt do anything anyway. If you are expecting a place for your items to be secure, this is NOT your place. The gates are wide open and broken frequently, cameras dont work, and staff make no attempt to keep the place secure. You are warned.
We are deeply concerned to hear about the theft and the security issues you experienced, Noel. We sincerely apologize for the frustration and inconvenience this situation has caused you. This is certainly not the experience we want for any of our customers, and we take feedback like yours very seriously. We would like the opportunity to look into this matter further and work toward a resolution. Please do not hesitate to contact us directly at 888-786-7243 so we can address your concerns and ensure they are handled appropriately. We appreciate you bringing this to our attention.
Extra Space Storage (10/21/2026)
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