vivian
Would not recommend what so ever, they steal your things , you never think it would happen to you especially with a place with good review. I had several things stolen from my unit. I reported to them but ofcourse they could care less, since I did not have insurance, I was under the impression that I did since I originally had it with the company prior to this before it was bought from them , however that was not the case and the facility took advantage of it. I honestly think they took advantage of the fact that at one point it was close to being auction off and decided to grab what they wanted however I paid my dues and fees to avoid that and they assured me my unit was okay. Fast forward a few months of me paying my monthly bill i decided it was time to move my thing due to it being far from me and needing my things closer I come to find out im missing several thing from unit I reported it to them and ofcourse they could care less , I’m taking it as a lesson learn but if I can warn other people about it I will, WOULD NOT RECOMMEND THEY STEAL FROM YOU!! To respond to the answer they just now provided below cause unfortunately It doesn’t give the option to reply, I did contact your office SEVERAL times asking yall take a look at the camera since yall say it’s “secure “ yet was given the same result that yall could care less , what difference will yall make now then when I first reported to yall??!
We are very sorry to hear about your experience and the distress caused by discovering missing items from your unit. We take reports of this nature seriously, and we regret the frustration you experienced regarding your account and insurance coverage. Please reach out to us directly at 888-STORAGE so our team can assist you further.
Extra Space Storage (9/24/2026)
Google Review
