Bill
UPDATE AS OF 9.1.2026: The owner realized their mistake, and they contacted me within 24 hours of my review. They assigned me a new room not far from the original one. They gave me a new code. It worked fine. I am awarding them three additional stars for the speed of addressing my concerns. I look forward to starting putting my stuff away and getting ready for moving out. I did leave the original review here so that present and future people will remember to check their storage status at least biweekly to prevent future mistakes, or if a mistake was made, have them corrected promptly like this case. I appreciate the managers honestly and promptness. Stuff happens, and thank you Brian. BEFORE SEPT 1,2026 I reserved storage space on 7.28.2026 and had intended to move my items for temporary storage for about six weeks starting with 8.15.2026 or when my schedule permits but no later than 9.7.2026. Today (Sunday) was the first day I could have time to store things away, and I was surprised to find out that even though I have an invoice to pay on 9.1.2026 for September 2026 (two days out), I found out after calling the national office, the storage manager showed that I moved out. That is inaccurate on the storage manager's part, because I don't recall telling anyone I would be moving out. In fact, I do have a lease at my current apartment that runs til Sept 30. 2026. That is why I need to temporary store my stuff two weeks, then start moving to my new apartment on September 18, 2026. I respectfully request that the storage manager correct his mistake, allow me back to Unit 554 immediately. In event that Unit has already been mistakenly given away to someone else, I respectfully ask that I be assigned to an equalivent or bigger size storage unit at no extra charge. If that mistake is corrected, and I not be charged (except for the normal September rent I intend to pay), I will delete this review within five business days of the mistake being corrected, or move this review up to three or four stars.
We are very sorry to hear about the frustrating experience you've had with your storage unit reservation and account status, Bill. We understand your concern about finding your account marked as moved out when you intended to store your items with us, and the confusion regarding your Unit 554. We want to help resolve this situation for you. Please contact us directly at 888-STORAGE so our team can investigate your account details and assist you with your storage needs. We look forward to speaking with you.
Extra Space Storage (8/31/2026)
Google Review
