Tamara
It is significant that most of the reviews are from new customers. I too felt I had made a good choice in the first couple of months. However, I have rented a unit for a year now and in that time my rates increased $100 per month. That's almost double my initial contract. I understood that rates could increase past the introductory rate, but beware - it is not a few dollars here or there. For a cement block where everything I have there gets covered in so much dust and debris that I have to cover everything in plastic. When I brought up my concerns, I was told they could help arrange for me to move out. Unbelievable. It is predatory pricing. They assume that it's such a pain in the neck to move out that customers will just eat the near DOUBLING of the monthly cost. Then when it is pointed out that the rate is over $100 over the listed price on the website, I'm told to move out. Absolute worst customer service and zero interest in maintaining ongoing patronage. I'm easily replacable, so why care? Ridiculous.
We are truly sorry to hear about your experience with the rate increases and the condition of your storage unit, as well as your concerns about customer service, Tamara. We understand how frustrating it can be when your expectations are not met, and we regret that you felt your concerns were not adequately addressed. We want to ensure our customers have a positive experience, and we take your feedback seriously. Please contact us directly at 888-STORAGE so we can discuss your specific situation and assist you further.
Extra Space Storage (9/7/2026)
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