Extra Space Storage at 475 Quality Dr

I rented my unit and the manager called me several times to set the unit up and get it secured. I work nights and very busy in life. The manager was very kind and understanding when I finally came in to complete the process. She was very helpful in finding the unit and how to navigate the property. If you're looking for a nice experience and people that are helpful and trustworthy then I would highly recommend this storage facility.

It’s clean, and well kept. Some sort of ventilation in the units would be wonderful, not even AC, just some air flow. And a bathroom to use when the office is closed, anyone here to fill or empty a unit is gonna be here long enough to use something and when the office is closed there are no facilities and no place close to go.

I was one of the earliest customers at this location and have been renting here for approximately 18 months. When I first moved in, the customer service from Brian and Dana was exceptional. In fact, after the first couple of months, I could have easily consolidated my belongings into a single unit. Instead, I continued paying for two large units because the service was that good. They treated customers with respect, were helpful, and made the experience worth it. Unfortunately, neither Brian nor Dana is there anymore, and the difference is noticeable. Most recently, after being on the property for less than five minutes loading camping gear, I was approached in a golf cart and immediately yelled at about my dog being off leash instead of being spoken to professionally. This was not the first interaction that left me questioning whether customer service is still a priority. Businesses often forget that their earliest customers help build their reputation. We leave reviews, refer friends, and support a business when it's just getting started. I was happy to do that because of the experience Brian and Dana provided. Customer service matters. It's the reason I kept paying for two large units long after I needed them, and it's the reason I'll now be looking for a different storage company. There are plenty of facilities offering competitive rates, move-in specials, and a customer experience that makes people want to stay. I wish the current team the best, but I'll be taking my business elsewhere as of July 25th

Y’all worked nicely, professionally with me for over a year and a half

Great service and clean units over the 2 years I had the storage unit! Zoe was a great help! Would recommend!