Tacoma self storage at 216 Puyallup Ave

We love the front office lady who works very hard!! However ever since we started renting here, we have had nothing but problems getting into our unit. I mean there was a time when we could only come whenever the lovely young lady was working. Didn't do us a bit of good. As a matter of fact we lost several days of work because of our inability to have access to our unit. And just again today (after not coming there in over a month) the main gate wasn't working AGAIN!!! We had to be let in again by the lovely face of the place. I think she works too much and probably has no time with her young family and children. Send the poor girl in some help!! (She's never complained a single time) we were going to cancel our unit and go somewhere else because it's been such a problem. And to be quite honest, I didn't feel like we should have had to pay for the first 2 months because we had no access, trouble with the code (it's a long story) or gate issues.... I was hoping the lovely lady was going to offer to accommodate us, but she didn't. And we were consistently having to bother her. The last thing we wanted to do was bother her some more! None of it was her fault....

After a very unplanned stressful eventful day I came in needing a storage and assistance on determining size. Rosa greeted me with ease and a smile! She made this whole awful experience run smoothly and effortlessly. She went beyond to make sure I was all good! Ill make sure to send all my friends or family in if they need any storage.

If I can give 10 star I would Ms.Rosa was very helpful best customer service I ever had!

Rosa is a breath of fresh air in a stinky area ?? she’s always kind, warm and overall a pleasant person to deal with and especially when you’re having a rough day.

I just want to take the time to thank the staff at Puyallup Ave, namely Rosa the manager. I had been to 4 different storage facilities and dealing with so many rude people I was ready to give up. After driving 9 hours from California, I just wanted to lock my things up and sleep. I happened upon the location at Puyallup Ave and was immediately taken care of. The cleanliness, friendly staff and lockdown security is exactly what I was looking for. Rosa made me feel extremely welcome and even let us use the bay door to bring our truck in out of the cold. I would definitely recommend this site to anybody looking for secure storage. Thank you Rosa and Extra Space for putting my stress at ease and making my move feel a little easier.

Rosa does a outstanding job! She has given excellent customer appreciation finding the right unit. I noticed how clean the bay looked. The desk looks neat and organized that I NEVER have to worry about issues. She put me on auto pay, and that's a relief!!

Great Prices, good location, very secure, and the office staff is amazing, always going the extra mile for us customers…. Rosa in the office is amazing and very informative and friendly….need more like her!!

This place gets five stars for one reason Rosa. She is there at the front desk every time I go and is nothing but amazing, Professional and easy to deal with. She makes it a pleasure coming in to the storage facility.

Great place n good location and the staff is. Really friendly ,it's bargain rates. Secure setting n theyll work wit u on ur payments

216 Puyallup Ave, Tacoma, WA 98421 Easy and convenient location for downtown and surrounding areas. Secure loading and unloading, very well lit and climate controlled. Many size lockers to choose from albeit some are a bit uniquely placed and could be a challenge for some (basically height off floor). But that said, staff are super friendly and helpful and willing to go over every aspect of your needs/move, not to mention what we found to be the best storage rates in Tacoma. Be sure to check their online specials as these deals many times are for the duration of your rental and NOT just the first thirty days! Definitely worth checking out.