A
This facility must be under new management because my experience has been completely different from when I rented here nine years ago. Back then, the service was excellent. Unfortunately, my recent experience has been extremely disappointing. I was charged more than the rate stated in my rental agreement without ever receiving notice of a rate increase. When I called to discuss the issue, the staff member I spoke with was rude, hung up on me during the conversation, and then refused to answer when I called back. When I requested assistance or a rate adjustment, I was told that if I didn’t like the increase, I could simply move my belongings out. To make matters worse, my credit card was charged despite my concerns and attempts to resolve the matter. The lack of professionalism, poor customer service, and failure to communicate rate changes have left me very dissatisfied. I would not recommend this facility based on my recent experience
We sincerely apologize for the unprofessional service and billing issues you experienced during your recent visit with us. We completely understand your frustration, especially given that your experience nine years ago was positive. The way you were treated during your phone call, including being hung up on and having your concerns dismissed, is not the standard of service we expect, and we are truly sorry that this happened to you. Additionally, the lack of communication regarding any rate changes and the subsequent charge to your credit card without resolving your concerns is something we take very seriously. We want to make this right for you and ensure that your concerns regarding the billing discrepancy and the unprofessional conduct you encountered are properly addressed. We kindly ask that you reach out to us directly at 888-786-7243 so that we can look into this matter thoroughly and work toward a resolution. We value your feedback and appreciate you bringing this to our attention.
Extra Space Storage (6/12/2026)
Google Review
