Burlingame self storage at 1280 Rollins Rd

Amazing experience. Melissa was very helpful taking us around making sure we get exactly what we needed. Best prices.

Truly great staff! Chris, Ben, Juan, Melissa, Jorge, Josh, don't know what extra space storage would be without you and the team. Countless things people never see or know about, you all go above and beyond day in and day out your dedication is understatement, and I hope you all got paid more for what you endure mentally, physically, emotional, financially, and spirituality. Can honestly say you guys make this place worth renting at, and are prime examples of what extra space storage stands for! Honest, passionate and motivated. I appreciate you all and am proud to have been apart of such great team! ????????

The staff was extremely helpful. Love your Storage!!!

The Extra Space storage experience is second to none. As a long time fan and first time storage renter, I was highly impressed with the seamless online process, Five-star-like hotel cleanliness, and most of all, world class on-boarding customer service by Kelsie. Her ability to manage all sales and operations while providing me white glove treatment to ensure I settled in properly was nothing short of amazing and highly appreciated. A big shout (THANK YOU) to Kelsie for being the bright light she is and exuding the Extra Space core values in everything she does; she puts Extra Space in a class of its own.

Kelsie to the rescue! Thanks for brightening my day with every visit. Regardless of how busy the day may be, you always make time to say hello and help. You make everyone feel important and Extra Space is lucky to have you; they would be crazy not to make you a manager one day.

KELSEY IS THE BEST!! Seriously, I can't say enough about Kelsey and how unbelievably helpful she was throughout my entire move-in process. You can tell Kelsey really takes pride in her job and making sure her customers are well taken care of. I even had a UHaul trailer that I was towing and I had to back it out of the driveway of the storage unit location onto the street (a feat that's definitely not for the faint of heart). Kelsey saw that I was trying to maneuver the trailer and she took time out of her day to direct me out of the driveway safely. She even rooted me on with, "You got this!" and, "You're doing a great job!" Kelsey made my day and I was absolutely overwhelmed with how generous and helpful she was. Thank you so much Kelsey!!

Excellent service and staff ! We have used several storage facilities in the Burlingame and Millbrae areas and Extra Space is definitely the best by far ! Very clean and exceptionally maintained , carts have never been a problem and the staff have been incredibly helpful. Kelsie in particular has been very attentive, she is organized, has strong management skills - listens to customers, has a real attention to detail and is very efficient in all follow ups and commitments. Sometimes parking can be an issue on busy days but all the other positives far outweigh this and make it Burlingame's best Storage facility,,,

I worked with Kelsie today @ Burlingame facility. Very professional, I appreciated all of her help. She understood my needs, very smooth, quick transition.

Very helpful and efficient. Kelsie was very professional. She gave me a tour and showed me several units. Because it was busy, she took another family around and was super knowledgeable. We had fun all because Kelsie made it enjoyable.

I want to rave about Kelsey. If I could give her seven stars, I would. She is a standout. She has been one of the best customer service reps I've ever worked with at any company I've had business with (and I've had business with a lot of companies over the last 30 years :-). Kelsey is professional, detail oriented, patient, calming, and has gone many extra miles to make my renting two units as pleasant an experience as possible. She has a rare mix of both having great people skills and also a wide range of technical knowledge about the ins and outs of Extra Space Storage's policies and service options. She really cares about her clients and has gone out of her way to keep me on top of making payments before I incure (more) late fees. Since I have money troubles, I sometimes get close to losing everything at auction :-( I'm sad that Kelsey is no longer at Extra Space in Menlo Park and will miss her professional and appropriately warm presence. Please do take good care of her so that she stays on your Extra Space team.

Kelsie is an amazing worker! She is like a storage fairy! You can find her cleaning the areas, helping customers, and doing everything at once. I have no idea how she does it but she is amazing!

My wife and I live in Canada and love to ride our trike and trailer throughout southern USA in the winter months . However, getting over the Oregon mountain oases in the winter is brutal. Therefore I took the trike and trailer down in mid November and left it at Extra Space Storage in Burlingame, CA. When we arrived to pull the trike and trailer out today, we discovered that the battery was dead. I went to the office to speak with the women (Kelsie) to ask if she could help with jump starting the trike. She was busy with another customer that was really happy with how she treated his concern/question/issue (?) and then focused her attention in helping my wife and I in getting our trike started. She delivered us cables and then brought her personal vehicle over to try and jump start the trike. It was to no avail and after2 frustrating hours dealing with AAA and getting nowhere, we decided to purchase a battery from a nearby dealer. Kelsie went out of her way to find a company that had the battery and even went out of her way to get it delivered. With every thank you, she gave such a genuine smile and said that she was happy to help. She even gave us guidance on how to install the battery as she is a motorcycle enthusiast herself. Can’t say enough good things about her caring attitude and as a result will not even consider using another storage company other than Extra Space Storage when storing our trike and trailer in Phoenician nextmonth

Safe and clean environment, good hours of operation.

I stopped in extra space storage to see what was available. In doing so I had the privilege in talking with Kelsey. To who ever is reading this the Burlingame facilities is the place you want your stuff to be! If they had a bigger storage available I would already be in it. Kelsey thank you for your time in showing me what you have available. By far the best storage Manager I have had the pleasure of talking with. If you need a storage go see Kelsey you will not be disappointed!

Josh was really helpful today he seemed so engaged with his work. He always is helping customers. It was super busy today but he still found time to help everyone! ??

best customer service I've experienced in years! Not only is Kelsie full of life and energy she really cares about each person! She is very straight forward and honest, she wants to get you the right unit the 1st time! I cannot thank you enough and I truly hope you get your own site one day best of luck!

Kelsie at the Rollins Road, Burlingame site provides Excellent Customer Service! Kelsie is very Helpful, Friendly, and Responsive, and the parking lot, floors, elevator, and bathroom are always Clean. Kelsie even raised the Safety bar - nobody can enter the parking lot gate without their access information during office hours as well as after hours. Thank you, Kelsie!

The lady working that helped us had the best costumer service. She was very nice great personality. I recommend others to use extra storage space I feel comfortable with my belongings safe and secured there.

Kelsie is the best!! She has helped me with my rental space needs!! She is a people person that is a huge asset for extra space storage!! Talk to Kelsie… she’ll make it easier!! I’ve been a long time renter for a good reason!! Thanks Kelsie!! Craig ????

Oh I left my storage unit three years ago expecting to come back six months after I left to get it. There, I found myself standing there Christmas day opening up the gate, opening up the elevator, everything was so incredibly smooth. I had been nervous for weeks leading up to going to a storage unit that had no people on site and I had not been there in so long. Everything worked out so easily, it was great and this place has always been good to me