Menlo Park self storage at 1520 Willow Rd

Great experience getting set up with a unit here. Russell was super friendly and professional, answered all of my questions, and had me set up/leased in no time. Good specials on the units (at the time I booked) and nice, clean, secure location. Would recommend!

Big thank you to Kelsie and Russell they are wonderful to be around the way they helped me and so many renters here is wonderful, building a true relationship with them I've never seen people who know so many tenant by name and can hold a real conversation with deep connection. You are outstanding.

I went to the ExtraSpace storage unit on Willow St. CA and the staff was so incredibly helpful. It was 5:45 and I realized the keys to my friends storage unit were wrong so I had to last minute buy a storage unit for my college stuff. I went online and 1) bought a storage unit for the wrong location 2) couldn’t get the online forms to work 3) by then it was past 6 and the office was closing. Luckily the staff stayed behind and helped me get a refund for the wrong storage unit AND helped me get a prime storage unit on the first floor! I have used PublicStorage before in the area and this place was beyond better because the staff was amazing, the overall units were cleaner, and place felt safer to walk around in. Would definitely recommend.

Great experience with signing up to rent. Location, cleanliness and customer service were excellent.

Not as easy to use as the one on Bayshore, insisted I come in before I could use the storage place I booked online and only had limited hours I could do that. Clean and trouble free storage once that was sorted though.

Amazing customer service

Russell was great. He helped set up my account in minutes and I was able to get my storage space quickly. Awesome customer service! Thank you!

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Extra Space Storage @1520 Williow Rd Menlo Park, CA 94025 is where I got my lovely low priced 5×5 stroage at n I've never been more happy bout any of my Storages unitl i came here I definitely want to shout out the assistant store manager KELSIE, She's freaking awesome she definitely loves her job and she's very thorough Very friendly and very helpful when it comes to helping ppl move in or out of the units. THANKS AGAIN KELSIE N EXTRA STORAGE FOR EVERYTHING....

Clean easy to use storage. The manager is awesome! Really helpful and nice!

The staff was very friendly and helpful in evaluating our needs and selecting a storage unit.

Very easy company to deal with, he explained everything to me Really enjoyed chatting with him while we rented

This place was great! Super easy online interface made signing up for a unit (and moving out) really simple, and the office staff at this location were really kind and helpful whenever I had a question. The physical property itself was always kept in good condition; hallways always seemed clean, and the elevators were always in working order.

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Russell and Kelsie are troopers with professionalism. Within 24 hours of booking my appointment (on a holiday), Kelsie had me singed & sealed by close of business the following day. She ensured I was squared away on my new space while showcasing what makes Extra Space better than the competition. A true VIP experience, thank you.

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I just got off the phone with Russell who helped me sign up for a storage unit. I called in earlier with some questions on how the process works, and Russell was notified I was interested in a specific spot so he called to let me know how to make the best decision about it. Renting a space over the phone was very easy - he patiently walked me through each step. He even helped explain each section in the contract I was signing, which I appreciated. I’m looking forward to moving my stuff in!

I had the best customer service with the most beautiful person Kelsie. She help me to see all the benefits of what i plan on storing. She went above and beyond and Russell is one cool cat. Thank you both!

Well managed storage facility. Clean units and very secure. The office staff was excellent and made my move run very smoothly.

Great overall experience. The tele-sales at first was not 100% accurate re storage benefits but they got the job done. Ultimately, the onsite manager (in Menlo Park Russell) finished our paperwork and is an expert in the area of storage. he helped us understand all the ins-and-outs of our storage needs and happy we are working with his team and location! 5 stars for Russell and MP team -1 star for tele-sales = 4 stars. :-)