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999 E Bayshore Rd
East Palo Alto, CA 94303
Distance: 0.95 miles
871 Willow St
Redwood City, CA 94063
Distance: 3.62 miles
Read 198 Reviews
HOURS OF OPERATION
Conveniently Located Near You
Self Storage Amenities You Need
A Variety of Storage Unit Sizes
Vehicle Storage
Advanced Security
Additional Amenities and Services
- Sturdy moving carts for large items
- Elevators for easy access to upper levels
Store with Extra Space Storage
Company
Employees: 1-10
Payment Options: MasterCard / VISA / American Express / Discover / Check / Cash / Invoice
Established Date: 1977
Site Number: 1527
Recent Customer Reviews About This Facility
June 3, 2021
Paul T.
Posted On Google
The staff was very friendly and helpful in evaluating our needs and selecting a storage unit.
June 2, 2021
Erin M.
Posted On Google
Very easy company to deal with, he explained everything to me Really enjoyed chatting with him while we rented
Response from Extra Space Storage (6/9/2021)
Thanks for the review, Erin! We are so happy we could meet your storage needs at Extra Space Storage. Don't hesitate to reach out to us at 888-storage if you need anything!?
May 31, 2021
Connor H.
Posted On Google
This place was great! Super easy online interface made signing up for a unit (and moving out) really simple, and the office staff at this location were really kind and helpful whenever I had a question. The physical property itself was always kept in good condition; hallways always seemed clean, and the elevators were always in working order.
Response from Extra Space Storage (5/31/2021)
Hi Connor, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Your kind words mean a lot to us. If there is something we can do to help, please give us a call or email customerservice@extraspace.com.
May 4, 2021
Mouhammed A.
Posted On Google
(Translated by Google) Tres vien at mhd abk (Original) Tres vien chez mhd abk
Response from Extra Space Storage (5/7/2021)
Mouhammed, merci pour la critique 5 étoiles! Nous nous engageons à être votre point de départ pour tous vos besoins de stockage local! Passez à notre bureau si vous avez besoin d'aide ou si vous avez des questions.
April 13, 2021
HT
Posted On Google
Russell and Kelsie are troopers with professionalism. Within 24 hours of booking my appointment (on a holiday), Kelsie had me singed & sealed by close of business the following day. She ensured I was squared away on my new space while showcasing what makes Extra Space better than the competition. A true VIP experience, thank you.
Response from Extra Space Storage (4/17/2021)
Hi Ht, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Russell and Kelsie! If there is anything we can do for you, please let us know at 888-storage.
April 7, 2021
Tammy M.
Posted On Google
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Response from Extra Space Storage (4/14/2021)
Hi Tammy and thank you for your 5-star rating! We appreciate you and are always here to assist with your storage needs. Give us a call at 888-STORAGE if you ever need anything.
March 17, 2021
Kalman H.
Posted On Google
I just got off the phone with Russell who helped me sign up for a storage unit. I called in earlier with some questions on how the process works, and Russell was notified I was interested in a specific spot so he called to let me know how to make the best decision about it. Renting a space over the phone was very easy - he patiently walked me through each step. He even helped explain each section in the contract I was signing, which I appreciated. I’m looking forward to moving my stuff in!
Response from Extra Space Storage (3/23/2021)
Hi Kalman, thank you for your review. We're glad Russell helped you sign up for a storage unit, patiently walked you through each step, and explained each section in the contract. We're happy we were able to provide a smooth rental experience. Don’t hesitate to reach out at 888-STORAGE if you need anything.
February 23, 2021
Jeffery's B.
Posted On Google
I had the best customer service with the most beautiful person Kelsie. She help me to see all the benefits of what i plan on storing. She went above and beyond and Russell is one cool cat. Thank you both!
Response from Extra Space Storage (2/27/2021)
Thank you, Jeffery's! It's wonderful to hear you had a positive experience with Kelsie and Russell and want you to know that we are here to assist you with any further storage needs! Give us a call at (650) 327-6006 if anything comes up!
February 22, 2021
Sharon A.
Posted On Google
Well managed storage facility. Clean units and very secure. The office staff was excellent and made my move run very smoothly.
Response from Extra Space Storage (2/23/2021)
Thank you for your feedback, Sharon! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. We are always available at 888-storage to help!
February 13, 2021
John M.
Posted On Google
Great overall experience. The tele-sales at first was not 100% accurate re storage benefits but they got the job done. Ultimately, the onsite manager (in Menlo Park Russell) finished our paperwork and is an expert in the area of storage. he helped us understand all the ins-and-outs of our storage needs and happy we are working with his team and location! 5 stars for Russell and MP team -1 star for tele-sales = 4 stars. :-)
Response from Extra Space Storage (2/23/2021)
Thank you so much for your kind words, John. We really appreciate you taking the time to share your experience with us. We're glad Russell finished your paperwork and helped you understand all the ins-and-outs of your storage. Give us a call at 888-STORAGE if there is anything, we can do to assist you.
February 6, 2021
Courtney O.
Posted On Google
Not only was Kelsey amazingly kind in regards with the issues of what's going on with my life. She was honest when I asked her questions about renting, she told me all the benefits of why it's important to get insurance. Once she explained it was a no brainier, thank you again I cannot wait to move in!
Response from Extra Space Storage (2/8/2021)
Thank you for the review, Courtney! We pride ourselves on having a friendly, accommodating staff and are so happy Kelsey was able to assist you! It’s important to us that you feel appreciated as our customer. We want you to know that we are here to help at 888-storage if anything comes up.
February 3, 2021
Mel S.
Posted On Google
Even though our storage space 420 was broken into and i lost all my signature guitar,i'll still give you guys the 5 stars ,your customer service is the best ,me and my wife really appreciate you guys and your very friendly customer service..WE BOTH LOVE YOU GUYS...THANK YOU TO ''EXTRA STORAGE'' on Willow road...
Response from Extra Space Storage (2/2/2021)
Thank you so much for taking the time to leave your positive feedback, Mel! We aim for friendly and helpful staff and are so glad to hear that was your experience! Please give us a call at 888-storage if you need further assistance with your storage needs.
January 18, 2021
Karla R.
Posted On Google
Love this place, the customer service is amazing. Life was crazy but they helped me so much! Thank you again
Response from Extra Space Storage (1/19/2021)
Thank you for the kind words, Karla! We're committed to providing excellent customer service. We're glad our team was helpful. Give us a call at 888-STORAGE if there is anything, we can do to assist you.
January 13, 2021
Selda M.
Posted On Google
They did amazing job
Response from Extra Space Storage (1/14/2021)
Hi Selda, thank you for your review. We're glad our team was able to help! Don’t hesitate to reach out at 888-STORAGE if you need anything.
January 11, 2021
Jonathan Q.
Posted On Google
Kelsie at Menlo Park California was absolutely the best customer service she is a great asset to the company I will continue to use extra space she rocks
Response from Extra Space Storage (1/11/2021)
Thank you for the review, Jonathan! We pride ourselves on having a friendly, accommodating staff and are so happy Kelsie was able to assist you! Feel free to reach out at any time at 888-storage.
January 3, 2021
Charlie G.
Posted On Google
Super great staff, friendly, and very helpful. wish more business had staff like here! Felt great knowing these people were there!
Response from Extra Space Storage (1/4/2021)
Thanks for the positive review, Charlie! We are glad you had a great experience with us. Don't hesitate to reach out at 888-STORAGE if you need anything!
January 1, 2021
Zachary S.
Posted On Google
Kelsie was very friendly, the facility is clean and well run. 5 stars
Response from Extra Space Storage (1/2/2021)
Hi Zachary, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Kelsie reflects that. Please stop by the office or reach out to us at 888-storage if you have any questions!
December 21, 2020
Myndi S.
Posted On Google
Just wanted to give a shout out to one of the employees. Kelsie has great customer service! Every time I see her there I am reminded that my stuff is in good hands. She is always busy cleaning, so attentive... and funny, too! Thank you Kelsie!
Response from Extra Space Storage (12/22/2020)
Thank you for the kind words, Myndi! We're committed to providing excellent customer service. Security is our top priority and we appreciate that you have trusted us with your belongings! Don't hesitate to reach out at 888-STORAGE if you need anything!
December 21, 2020
Marissa M.
Posted On Google
Is such a nice person Kelsie wonderful personality
Response from Extra Space Storage (12/22/2020)
Thank you for the kind words, Marissa. We're glad Kelsie was nice. Our team is here to serve you, so give us a call at (650) 327-6006 if you need any future assistance.
December 21, 2020
Kiki F.
Posted On Google
Kelsie was very helpful and kind.
Response from Extra Space Storage (12/21/2020)
We’re thrilled you had a 5-star experience at Extra Space Storage, Kiki! Please let us know if there’s anything else we can do to assist you with your storage needs.
Size Disclaimer
*Excludes administrative and insurance fees
Directions
Intersections/Landmarks
Willow Rd and Bayfront Expy
Directions from the North
Drive south on US-101 S. Take Exit 404. Turn left onto Willow Rd. Our facility will be on your right before Bayfront Expy.
Directions from the South
Drive north on US-101 N. Take Exit 404. Turn right onto Willow Rd. Our facility will be on your right before Bayfront Expy.
Directions from the East
Drive west on CA-84 W. Turn left onto Willow Rd. Make a U-turn at Hamilton Ave and continue north on Willow Rd. Our facility will be immediately on your right.
Directions from the West
Drive east on CA-84 E. Merge onto US-101 S. Take Exit 404. Turn left onto Willow Rd. Our facility will be on your right before Bayfront Expy.