Menlo Park self storage at 1520 Willow Rd

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I just got off the phone with Russell who helped me sign up for a storage unit. I called in earlier with some questions on how the process works, and Russell was notified I was interested in a specific spot so he called to let me know how to make the best decision about it. Renting a space over the phone was very easy - he patiently walked me through each step. He even helped explain each section in the contract I was signing, which I appreciated. I’m looking forward to moving my stuff in!

I had the best customer service with the most beautiful person Kelsie. She help me to see all the benefits of what i plan on storing. She went above and beyond and Russell is one cool cat. Thank you both!

Well managed storage facility. Clean units and very secure. The office staff was excellent and made my move run very smoothly.

Great overall experience. The tele-sales at first was not 100% accurate re storage benefits but they got the job done. Ultimately, the onsite manager (in Menlo Park Russell) finished our paperwork and is an expert in the area of storage. he helped us understand all the ins-and-outs of our storage needs and happy we are working with his team and location! 5 stars for Russell and MP team -1 star for tele-sales = 4 stars. :-)

Not only was Kelsey amazingly kind in regards with the issues of what's going on with my life. She was honest when I asked her questions about renting, she told me all the benefits of why it's important to get insurance. Once she explained it was a no brainier, thank you again I cannot wait to move in!

Even though our storage space 420 was broken into and i lost all my signature guitar,i'll still give you guys the 5 stars ,your customer service is the best ,me and my wife really appreciate you guys and your very friendly customer service..WE BOTH LOVE YOU GUYS...THANK YOU TO ''EXTRA STORAGE'' on Willow road...

Love this place, the customer service is amazing. Life was crazy but they helped me so much! Thank you again

They did amazing job

Kelsie at Menlo Park California was absolutely the best customer service she is a great asset to the company I will continue to use extra space she rocks

Super great staff, friendly, and very helpful. wish more business had staff like here! Felt great knowing these people were there!

Kelsie was very friendly, the facility is clean and well run. 5 stars

lo atienden con un gran profecionalismo e igualdad de oportunidad para adquirir una unidad al mas bajo precio antes visto. fernando.

Absolutely amazing! They were patient and answered all of my questions regarding their policies, they took the time to show me the unit so I could get a visual idea of how much space I actually needed! They even showed me how to use the gate which I greatly appreciate it! Even being the cheapest on the market their property is extremely clean and tidy!! All renter seem respectful of people unloading and loading their items from the vehicles. I’ve recommended them to everybody I’ve talked to so far!

Extra Space was extremely clean, easy to use and above all the customer service was above and beyond. Highly recommend using their service (especially Russell and Kelsey in Menlo Park).

Very helpful was the representative I dealt with Kelsey. Thankyou Kindly for your great customer service!

Excellent Customer service.

Very professional assistance and clean units??

It nice and clean. Thank you

I came in last week to make a decision on getting a storage and was impressed by how much knowledge the clerk had on storage. From pictures of my garage she was able to help me figure out what my storage needs would be. I hope you have more employees like Chelsea she is great. Sincerely, Mykel H.