Lisa
Classic bait and switch. I reserved online, spoke to the associate through their phone number, and booked online for a single unit 10x20 unit. When we arrived with a truckload of belongings, we were told we got 2 10x10 units. Not once along the three attempts to communicate with the company did anyone say they were completely out of 10x20. When we expressed our dissatisfaction, the district manager told us we could rent a 10x20 for almost 3 times as much all the way across town. Not once did she apologize for 5he inconvenience or express any sort of understanding for our dilema. They advertise units that are unavailable and prey on the families who are in need of storing their belongings. Its a disgusting tactic and they should be ashamed of themselves.
Lisa, we are very sorry to hear about your frustrating experience with your reservation and unit availability, especially when arriving ready to move in. Providing clear communication and dependable service is important to us, and we regret that your interactions with our team did not meet expectations. Please reach out to us at 888-STORAGE so we can review what happened and assist you directly.
Extra Space Storage (9/19/2026)
Google Review
