San Francisco self storage at 190 Otis St

Jenica and jorge and keisha was so nice to me and very helpful

This is basically a shout out to a lady named Janica who was running the place when I rolled up last Friday night 30 minutes before closing. There were several people who wanted her attention at the same time but she maintained unfailing courtesy and composure throughout. It took me about 60 minutes to get my unit squared away and loaded up and it looks like the other customers went away happy, too. Serious People Skills. Whomever talent-spotted and trained her deserves a pat on the back as well! As to the place, it seems clean, well-lighted and well-organized. Parking is a bit tight but overall, I was happy with the deal and glad to get the item off my to-do list.

Jen was so nice

I had a stellar experience renting a storage unit for a short period of time. All of the employees I encountered at this location were helpful, professional, and kind. I found myself at Extra Space because of a recently purchased couch that would not fit through the security gate at my building despite the movers trying for 2 hours. I did take measurements, but didn't consider all the turn that needed to be made to get it in the gate and then up the stairs. Needing a place to stash the couch while I tried to resell it, I called Extra Space seeking a storage unit, and the woman I spoke to was very sympathetic to my situation. Her quick thinking and kindness made a frustrating and disappointing experience bearable. I was able to get the movers to put the couch into the unit that day. And I ended up going back the next day to change the orientation of the couch as the movers had left it on its side standing vertically. I wanted to place the couch on its feet so someone could sit on it, love it, buy it, and take it away. I asked a male employee to help me reorient the couch and he agreed, which I did not expect. Again, great service! I'm so impressed with this facility and would highly recommend the Otis St. location in SF.

Great location. Jenica was very helpful and nice, as well as the rest of the team.

Thank you Janica, amazing help and very nice. Very helpful!

Hands down best customers service from Keisha. She was the best. She covers all details, had a warm welcoming and made me feel like family. I would recommend this place to anyone who is looking for storage space.

Just joined, good so far

Jenicka was very helpful in getting me started. I was shown a variety of options and given great advice on finding the best rate. Great so far.

Excellent customer service clean facility

Keisha was a tremendous help. Profesional and courteous. I had a wonderful experience and would recommend extra space storage to anyone in need of a storage unit or have any question on storage units.

The storage place is clean. Great customer service . I was able to book everything online even leasing during off hours and next day when I reached storage It was ready , clean and process was explained and altogether it was great customer experience.

Keisha is fantastically helpful

Jenica is super nice and I recommend this place and it's very clean

Good

It’s okay lady was nice

Keisha is the best! Quick easy and great service, we showed up right before closing and she stayed late to help us.

Jenica is very nice

Very clean. Great Customer service. Nice size unit's. I was able to get a unit in a timely fashion, stroe my belongings and go. Two ????up.

Keisha was very helpful! She thoroughly explained our rental options, took us to see available units,. Helped us find a unit that suited our needs at a very reasonable price! I would highly recommend stopping in to see her if your in need of storage! Trust me this was such quick and stress free experience!