San Francisco self storage at 1400 Folsom St

I had came into the facility right before closing and the manager, Juan, was still able to check me in to complete my reservation. Made everything quick and easy. Thank you! :) I came in to transfer to a smaller unit and they made it super easy! Jenica made it simple and helped me entertain my son while I completed my forms! Thank you!

Two thumbs up. 5 stars. AMAZING CUSTOMER SERVICE!

I'm having an overall good to great and wonderful experience with Extra Space Storage! The great things about it: it's clean, I feel safe, it feels secure and well taken care of. I also feel the customer service reps that I have met are top notch. Curi Smith who is the asst store mgr is really particularly helpful and wonderful! She helped me pick out another storage space when I was downgrading and was patient and answered all my questions and offered ideas. Also the phone rep who I initially spoke with when I first signed up was quite helpful and very pleasant as well. Remember the good old days of good customer service pre-millenial passive aggressiveness? Well they all have that here. Seriously every single one of them. There were a few confusions at the beginning and miscommunications but they all either helped me through those and made up for it or fixed it. Here's what you need to know to avoid the confusions I had: (1) the measurements are sometimes not exact: Let's say you get a 4x8. It may not be 8 ft exact because of irregularities in the space but the overall space is 4x8 - For instance sometimes they have a column in your space but it's longer in other parts so overall you are getting approx 4x8. SO make sure you check out your space so that it works for you. They are really cool about it. I just didn't know and so I expected an exact space but it's not like that. Also please note that the ceiling size may differ so check with your local person that is actually at the exact site. It still worked for me and I was happy to work with irregular spaces because the overall space was still good! (2) Be sure you are in the elevator before 15 minutes before closing. THe elevator automatically won't let you in. I thought you had to be in the facility 15 minutes before closing and the first time I did that I was waiting for the elevator a long time not realizing that was not a delay but rather that the elevators stop accepting codes to enter 15 minutes. They were nice because it was my first time and I didn't know and I still ended up leaving on time. (3) if you come in the morning and the carts are locked up you can call them or call the Extra Space that is around the corner and they can come open it for you. (4) try to come on off times because if all the carts are occupied you have to wait (which could be a while) or carry stuff down yourself if you can. Also car parking is limited (like only about 5 spaces?) so only once did i have to wait for a spot to open up. Hasn't generally been a problem so I'm lucky I guess! Knowing this will help . I'm happy that the employees care and have fixed any billing mistakes and issues I have had (which were barely none) and I'm happy that they are patient enough to show me units to move when my storage needs changed and help me compare prices. I appreciate them and am happy to be here. Thank you Curi and staff for the great experience so far!

Nice clean facility. Friendly staff. Very helpful. Parking off the street is limited but accommodates with a few mins of patience. Let's be real it's SF. Very good for the city. I was in and out in less than 30 mins. All size units.

Kareen was super helpful with my experience on renting a space for a few months????

Quick and easy place to store things. The customer service took a bit of time to get back to me, but once I was on the phone with them it was very smooth.

The staff is fabulous everyday its hello. How are you and have a great day this is what im in contact with every time i attend my storage . cant wait to go back

This was such a smooth experience and my favorite perk was the first month free! Customer service was awesome - Jenica was very helpful and kind!

Jenica was great, she has excellent customer service. She helped me get set up and showed me around the facility as well as my unit. The facility looks clean and well maintained. I'm happy I chose this storage company.

Curri, the site manager is truly an asset to Extra Space Storage. She went out of her way to make my moving experience a positive one. She was efficient yet warm and friendly. She made it a pleasure to do business with Extra Space. Though I no longer need storage, if I do in the future, Extra Space will be my first choice.

There is always a crazy funky smell that is nearly unbearable. The staff are pleasant and actual dumpsters that you can use at a storage facility is pretty remarkable. Compared to most other self storage in th San Francisco it is a steal. The smell though prevents me from giving more stars.

Janice was super useful. She gave me information on the phone, showed me different units when I arrived and took great care of me and my stuff.

Very positive experience, well run, clear pricing, nice people

Curi’s warmth and attitude needs to be learn and taught in school! I felt at ease, and reassured that I was making the right choice when choosing Public storage. Curi was a delight and will definitely continue to use public storage when needed because of that!

Curi was an Amazing! She was so helpful. She was extremely professional and kind

Have been renting a container for more than a year now, everything satisfactory.

Great price plus very convenient. Definitely a better place than a lot of the other ones I have seen.

Curi was EXCELLENT!! FAST SERVICE. VERY FRIENDLY. WOULD RECOMMEND

I had a really great experience going over my options at the 1400 Folsom street location. Curi smith, the store manager was very patient and gave great advice. Looking forward to my storage experience here.

We had no problem transferring our contract from one unit to another