San Francisco self storage at 1400 Folsom St

Thanks for all the help carmen

Thank you Carmen for your immediate response to my issue today. It's a relief that my business can be handled over the phone with 100% satisfaction. I appreciate your time. RA

Decent storage facility.

I was in the bay erea to do an moving drop for a customer. But he had not arrived yet so I came to ask the lady at the counter if it was OK to park besides the facility and wait for customer to arrive.(as I saw I thought she would give me trouble) but she was a sweet heart beginning to end . Also the gentleman working with her.? FyI forgot to ask her name.

Carmen is truly the best. She’s helped me so many times and to such great lengths

Great Service! The staff here were really helpful and friendly. Definitely would recommend it to anyone.

Staff was very helpful as well as polite. Im currently going through some real heavy “ish”, if you know what I mean and to be given service from people who actually care and want to help feels pretty damn good. No Cap I fuks wit em.

Stuff is nice

the staff were helpful and friendly. I haven't seen the space yet since I'm moving across the country. They helped me pick a big enough space. i look forward to seeing it when I get there.

Amazing service, my stuff was safe all summer when I went home from school. Highly recommend

Helpful staff, good size units, great deals online!

My experience was wonderful at the location. It was quick, fast and easy. I reserved online and paid in store. Only thing I would suggest is if the site goes into detail about the storage fee AND how insurance can up the rental price on your rental. I went in there thinking I was going to pay one price, but ended up having to pay a higher price. Thank God it was still affordable, but to avoid all the confusion, this should be explain throughly as you’re reserving your rental space online. There should be no gray areas whatsoever. Thanks.

Quick to help me and friendly

Just booked our storage unit. So easy and hassle-free. The manager called a few minutes after to confirm details and the booking.

I had came into the facility right before closing and the manager, Juan, was still able to check me in to complete my reservation. Made everything quick and easy. Thank you! :) I came in to transfer to a smaller unit and they made it super easy! Jenica made it simple and helped me entertain my son while I completed my forms! Thank you!

Two thumbs up. 5 stars. AMAZING CUSTOMER SERVICE!

I'm having an overall good to great and wonderful experience with Extra Space Storage! The great things about it: it's clean, I feel safe, it feels secure and well taken care of. I also feel the customer service reps that I have met are top notch. Curi Smith who is the asst store mgr is really particularly helpful and wonderful! She helped me pick out another storage space when I was downgrading and was patient and answered all my questions and offered ideas. Also the phone rep who I initially spoke with when I first signed up was quite helpful and very pleasant as well. Remember the good old days of good customer service pre-millenial passive aggressiveness? Well they all have that here. Seriously every single one of them. There were a few confusions at the beginning and miscommunications but they all either helped me through those and made up for it or fixed it. Here's what you need to know to avoid the confusions I had: (1) the measurements are sometimes not exact: Let's say you get a 4x8. It may not be 8 ft exact because of irregularities in the space but the overall space is 4x8 - For instance sometimes they have a column in your space but it's longer in other parts so overall you are getting approx 4x8. SO make sure you check out your space so that it works for you. They are really cool about it. I just didn't know and so I expected an exact space but it's not like that. Also please note that the ceiling size may differ so check with your local person that is actually at the exact site. It still worked for me and I was happy to work with irregular spaces because the overall space was still good! (2) Be sure you are in the elevator before 15 minutes before closing. THe elevator automatically won't let you in. I thought you had to be in the facility 15 minutes before closing and the first time I did that I was waiting for the elevator a long time not realizing that was not a delay but rather that the elevators stop accepting codes to enter 15 minutes. They were nice because it was my first time and I didn't know and I still ended up leaving on time. (3) if you come in the morning and the carts are locked up you can call them or call the Extra Space that is around the corner and they can come open it for you. (4) try to come on off times because if all the carts are occupied you have to wait (which could be a while) or carry stuff down yourself if you can. Also car parking is limited (like only about 5 spaces?) so only once did i have to wait for a spot to open up. Hasn't generally been a problem so I'm lucky I guess! Knowing this will help . I'm happy that the employees care and have fixed any billing mistakes and issues I have had (which were barely none) and I'm happy that they are patient enough to show me units to move when my storage needs changed and help me compare prices. I appreciate them and am happy to be here. Thank you Curi and staff for the great experience so far!

Nice clean facility. Friendly staff. Very helpful. Parking off the street is limited but accommodates with a few mins of patience. Let's be real it's SF. Very good for the city. I was in and out in less than 30 mins. All size units.

Kareen was super helpful with my experience on renting a space for a few months????

Quick and easy place to store things. The customer service took a bit of time to get back to me, but once I was on the phone with them it was very smooth.