Terrance
Manager Greg a constant presence looks down on anyone he knows is homeless as a bum and calls himself " the sherrif" .dont let him put you in unit near his 2 way mirror door and if you notice him waiting up for you its because he has no life. Tried to leave one day he said i took too long as i was packing trying to leave and he said too late and locked door 15 seconds or so. When i opened door he had smirk. As former gulf veteran i feel he has no respect for homeless and dont care if he knows your homeless he will break law against you and then call cops when he bites off more than he can chew. I informed his president, no response. After i had been out of unit over a week and he called police on me too somehow i was charged for next month which i had to then ask for money back which was a major inconvenience because people act dirty. I understand if you have no life but to harrass someone because they were there a little more than an hour on way out?? Utterly, pathetically nasty. Most times i went rhere i would have to let him know i was hurrying as he was always hovering. He seems to think there is a time limit everytime you go in there and doesnt have decency to understand privacy for renter paying goid money for unit. Rhis is besides fact there is no time limit and if your trying to live there i could see it not someone just coming in to grab something and leave. Instead his ears are his nose and his eyes dont see no matter what.Greg is not good or considerate and acts like bully but i wasnt having it the last day. I do hope he learned something. I would not reccomend as like i said he hovers. If you want that; an already expensive unit price constantly going up and then him acting dumb about charging you when your already gone a week after he hassled you and called cops on you then proceed. The units are not that great either with mouse bait everywhere and his gross misconduct a constant reminder to get out fast as some people have no common decency. In his mind he thinks you have a 15 or 30 min window when you go in. He will lie about whats allowed as a harrasser and the president wont get back to you. If you want any privacy or peace a hard NO.
Terrance, we are very sorry to hear about your experience and the frustration you encountered with our team, billing, and facility. We take feedback regarding customer treatment and service very seriously. Please contact us directly at 888-STORAGE so our management team can look into these concerns and assist you.
Extra Space Storage (10/30/2026)
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