Washington self storage at 72 Florida Ave NE

This was the first time I’ve used a storage unit and I am so impressed. First, Tiffane at the 72 Florida location was so sweet. I’m in the middle of selling my home and incredibly stressed out. She made the process of acquiring and selecting the unit so easy. She was extremely professional and just a great break from the other stressors I have going on. The contract is electronic. Their covid protocols are strictly adhered to. The place itself is spotless and secure. There are multiple layers of security and several cameras. I could not recommend them more. Also - when I arrived, someone had left their keys. Another employee was actively calling the library listed on a card from the persons keychain trying to get the keys back to the individual. They have a solid crew there.

The attendant was very helpful and knowledgeable hard to find customer service like that nowadays, I'm glad to see it still exist

Knowledgeable, Professional, and Friendly, are just a few adjectives that describe the ladies at 72 Flordia. There customer service goes above and beyond what’s required. Not only are you greeted by name they also know your unit number. When you walk into this meticulously clean building a since of ease over comes you. COVID clean is a understatement it’s COVID spotless. You will always see one of them cleaning spraying sweeping. I would like too thank this team wishing them my very best they mad coming to storage a enjoyable painless experience.

Sophia provided excellent service!

Prior to using Extra Space personally, I was familiar with this company because I used to work as a paint instructor for an events agency. As part of my job, I had to visit Extra Space storage facilities often to pick-up/drop-off supplies at various locations. Every location I visited was very clean, easy to access, and enough space for parking and loading. Now, that I'm using Extra Space for my own needs, so far I have been very impressed with the customer service, the month-to-month leasing option, and reasonable rental insurance rates. I will provide an update of my overall experience after my rental period ends. So far, I am very pleased.

The staff at Extra Space Storage are life savers. I can’t thank these wonderful people enough. They have helped me through one of the darkest times in my life and kept my most invaluable heirlooms secure. Sophia and Tiffany are stars. I can’t thank you enough for helping me get through this year. I highly recommend this facility over any one in this whole world.

Tiffany was very professional, friendly, and did a great job of helping me reserve a unit. She answered all my questions and got me the best prices and storage unit she could.

Tiffany was very helpful and has great costumer service.

Tiffanne Glasgow was brilliant

From start to finish this was an easy, comfortable experience. At the beginning, Tiffanie was clear on the phone about the process and reassured all of my worries. Tiffanie also gave clear instructions on where my unit was before I checked in. I got everything emailed to me within minutes. When checking in, she and Larren assisted me happily with all my questions. The facility was also clean as well. Best storage experience ever highly recommend

I love Extra Space Storage!!! Large units that are reasonably priced, and the customer service from Sophia was stellar!

Sophia! Queen was exceptional with customer service. She understood I was in a dilemma in which needed speedy service and she was on the job! I recommend anyone to 72 Florida ave NE Extra Space Storage! They are clean, know their business and is absolutely welcoming! Sophia is highly appreciated!

The facility is safe and clean. It’s a great place to buy packing supplies.

Customer service was great the ladies paid attention to my needs, sold me merchandise for my items. I highly recommend!

Always great customer service,and attention to detail on what (I) need

My experience here was excellent. From the moment I walked in Tiffanne provided with excellent service until I left. She answered all my questions with kindness and concern. I will most definitely recommend this location to my friends and family.

Tiffany was great.

Great customer service, Super helpful with all the information I needed. I recommend Sophia Kirtz for anything you need.

Sophia Kirtz has provided amazing customer service and has been incredibly helpful with any questions I’ve had!

This was my first experience ever needing storage hosting services, and my tele-encounter with Larren was amazing! I appreciated her patience in walking me through the contract agreement to address any questions I had. Her voice was very pleasant and inviting. Even after my setup of the rental was complete, she went above and beyond by physically inspecting the storage unit I had secured to ensure my move this weekend will be seamless. Within the hour, she called back to tell me that she checked the unit I had secured and noticed an obstruction that may take up some space (in our first call, I had made a comment about hoping my unit size would hold everything that needs to be moved). So she wanted to give me the option to move to a different unit that wouldn't have any obstruction inside of the space. I was in awe of the options she shared in either case (if I wanted to stay with the existing unit or move to a new one down the hall. THIS IS WHAT I CALL EXCEPTIONAL CUSTOMER SERVICE!! To pay attention to a random comment about space concerns (which I initially forgot that I even said it) and to take the initiative to inspect my unit to ensure there wouldn't be any hiccups when I arrive...says extremely a lot about the level of care and attention Larren and the team at this location has for its customers. Customer service is huge to me, so I am very pleased and glad that I've chose this location to service my storage needs! Thank you!!!