Fort Myers self storage at 16590 San Carlos Blvd

I am renting space at the Plainview, NY location @ 151 Sunnyside Blvd. for about a year now and needed to upgrade to a larger unit. I spoke with the manager, John Penza,( who I have met several times while at the site) in person, about my request. He noticed that I have mobility issues, walk with a cane, etc. then proceeded to go above and beyond to locate a unit for me near the front entrance by the handicapped parking! I did NOT request this, he just did it! Also, he should be commended for the excellent job he does maintaining his facility, it is ALWAYS clean and well kept. I can attest to that because I go there frequently, both during and after the office hours plus on Sundays. Just wanted you to know what a valuable employee you have there. Thank you, Steve

Great friendly employees

Very nice and polite, knowledgeable.clean facility.got me settled right in.

We are renovating a rental property and needed a climate controlled storage unit. Six years ago we used the San Carlos, Fort Myers location and the service there was exceptional. Of course that was my first call again for this project. Rafael, the manager, and Chris did not disappoint six years later. Both were easy to work with, responsive and got everything set up for me over the phone. The contract was electronically signed and they even put my lock on the unit. I chose the combination so they can accept deliveries of renovation supplies and have them set right inside the unit. How convenient since I live out of state! I highly recommend Extra Space on San Carlos. It is a very convenient location to the beaches while still having easy access to all of the main shopping areas in Fort Myers.

Clean, well priced, easy access. I was really pleased that when I wanted upgrade on my unit size, Rafael was very helpful. He put me on a list and and called me a few days later to let me know one was available. Great service. Thank you. I highly recommend.

I was going to place an item into one of our storage facilities after a heavy snow storm....there was a quantity of snow in front of the door that would need to be cleared [I am 71 and now in perfect health]....the Manager of the facility [Mike] saw me pull in and 'RUSHED' to the storage unit in question with a shovel. He not only cleared all of the snow in front of the roll-up door, but helped to put the item into the storage unit. This type of service is far above and beyond what is required of Mike as a Manager but is so very much appreciated by Extra Space Storage Customers. ESS should consider themselves lucky to have a manger/employee like Mike in their service!!

The process to obtain a unit was convenient and efficient. I worked with Adam and he was very professional and answered all my questions. The units and office were extremely clean. Definitely would recommend to a friend or family member.

Great customer service Rafael was very helpful in everything I needed

They are thoughtful and great customer service.

Fast, easy and great service!

Rafael is amazing!!! He went above and beyond to make this a comfortable move for me. I can’t thank him enough??highly recommend!!!

Chris was very accommodating

Rafael was very helpful and took the time with us to explain everything! We give him 5 Stars!

The San Carlos location is very convenient to anyone staying on Sanibel Island. (12-15 minute drive) The gated facility seems very secure. I was storing an expensive Jet Ski there and felt very safe. Additionally, the staff is very friendly and helpful. There is one section of the facility that has a number of trees planted around a grassy island. Unfortunately, the location of the trees combined with the narrow width of the driveway makes it impossible to back a trailer into many of the units in that section, making this part of the facility unusable to anyone storing a trailer. Fortunately, the manager was able to move me to another unit that was more trailer friendly. Overall I give Extra Space Storage on San Carlos 5 stars!

I have been renting a storage unit in South West Florida for seven years which has given me significant experience with many of the storage facilities in this area. I am taking the time to write this because of the outstanding customer service I received from Rafael, the representative working at Extra Space Storage on McGregor Blvd. in Ft. Myers Fl. This is the first time I am renting from Extra Space Storage and they sure did make a great first impression! From my first call which was answered by Spencer, at their call center, to Rafael’s prompt return call to me, which btw he was well prepared for, he displayed patience and knowledge as he answered all my questions. He was polite and professional with an upbeat personality. And as He completed the paperwork and my payment information with ease and absolutely no stress on me I couldn't help but recognize that this Storage rental experience was hands down the BEST experience I've had thus far. Thank you Rafael and Extra Space Storage Sincerely, Lisa Despirito??

Rafael was very helpful and professional. A pleasure. Laffert unit 313

Me siento muy complacida con la ayuda, información y traducción del señor Rafael acerca de los almacenes

Service was great! Rafael is the best in his job and helped a lot!!!!!!!

Rafael handled the agreement professionally and courteously. Nice guy and knowledgeable.

Thomas Billman, Store Manager, at the East Main Street went above and beyond with the move into my storage unit! Right on the day before Christmas Eve he was more than accommodating! Movers arrived well beyond the storage facility closing time and without hesitation, Thomas not only waited until the movers showed up (8:45 pm) but also stayed at my storage unit to provide lights from the facilities golf cart for 2 hours (11:45pm)! I dont know what I would have done without his extreme thoughtfulness! He was a lifesaver! Thank you Thomas! :)