Chamblee Self Storage at 5208 Peachtree Blvd

I am extremely disappointed with the customer service at this Extra Space Storage location. This is not the first time I’ve come to the office during business hours only to find no one there. Almost every time, there is a note on the door stating that the manager is “on-site” and instructing customers to call a phone number for assistance. The problem is that when you call, no one answers. More than once, I’ve had to leave without getting the help I needed because no one was available. Today was the final straw. After calling multiple times, someone finally answered and told me she was “running errands for the company” TODAY IS SATURDAY!!! (May 30th) What errands could you possibly be running for the company????? On top of that Kim could not provide an estimate of when she would return. Meanwhile, the note on the door stated that staff were on-site at the property, which was clearly not the case. As a paying customer, it is incredibly frustrating to drive to the facility, find the office unattended, and then be unable to get assistance or even get a reasonable timeframe for when someone will be available. What made the situation even more upsetting was what happened next. After waiting, two employees eventually returned to the facility carrying groceries. There were two people working, yet the office had been left unattended while customers were left waiting outside. Whether they were on a break or handling personal business, the reality is that customers were being told someone was “on-site” when no one was available to provide assistance. To make matters worse, when they returned, the attitude was far from professional. Instead of acknowledging the inconvenience caused, I was met with an unfriendly and dismissive demeanor. I understand that employees may need breaks or occasionally step away, but leaving customers without assistance, providing inaccurate information about staff availability, failing to answer calls, and then responding with poor customer service is unacceptable. This experience only reinforced why I felt the need to contact corporate and escalate the issue. The lack of communication, accountability, and professionalism at this location appears to be an ongoing problem rather than a one-time occurrence. If you expect reliable customer service or someone to actually be available during posted business hours, be prepared for disappointment.

Spoke with site manager Kim whom assisted me with my unit. She was very helpful and polite, issue was resolved. Thank you Kim

Kim was amazing helped get me a good unit cheap and fast definitely recommend her!!!

Store Manager Kim was the best customer service agent ever. She was extremely nice and helpful. Please increase her pay and give her bonus. Thank you.

Kim is the best ... very professiional, helpful, and pleasant. I am pleased that my personal property is in the storage center she manages.