Kimberly
I originally left a 5-star review because my initial experience with this location was positive. Unfortunately, my experience has changed significantly. Since June, I have been dealing with ongoing building-related issues and required inspections that have prevented me from fully operating my business from the commercial space I am paying to lease. This has included delayed fire-system inspections, unresolved roof leaks, damaged ceiling tiles, and repeated delays in completing the requirements necessary for my final Village inspection. What has been most frustrating is the lack of communication and urgency. I have remained patient, professional, and cooperative throughout this process, yet I have repeatedly had to follow up for basic status updates. This week alone, I have sent multiple emails requesting information and have received no response. As of today, I am still waiting for confirmation regarding the August 11 sprinkler inspection, required inspection report uploads, roof repairs, damaged ceiling tiles, and readiness for the Village final inspection. This has gone far beyond an inconvenience. It has directly affected my ability to schedule workshops, promote my business, serve clients, and generate revenue from a space I have invested thousands of dollars into preparing. I understand that repairs and inspections can take time. What I do not find acceptable is the continued lack of communication, coordination, and urgency surrounding issues that have such a significant impact on a paying commercial tenant. I sincerely hope management takes immediate action to resolve the remaining issues and improve communication going forward. Until then, I can no longer stand behind my original 5-star review.
Kimberly, we are absolutely thrilled to hear about your positive experience! JJ's excellent communication and professional service truly made your move-in smooth and stress-free.
Extra Space Storage (5/9/2026)
Google Review
