Reviews
January 4, 2020
Nola Addante
Posted on Google
Response from Extra Space Storage (01/05/2020)
Nola, wow! Thank you so much for taking the time to leave this excellent review! We really appreciate your business and are here to help if you need anything.
January 4, 2020
Anthony Greco
Posted on Google
Response from Extra Space Storage (01/05/2020)
Anthony, thank you for the 5-star review! We are so glad you are satisfied with your experience at Extra Space Storage!
January 3, 2020
Nicholas Camporese
Posted on Google
Carol provided excellent customer service when I came to explore my options and she was so nice to my toddler daughter who was tagging along. She helped me find the most cost efficient unit for my items. This place is virtually spotless. I know my materials are secure at ESS Schaumburg.
Response from Extra Space Storage (01/05/2020)
Hi Nicholas, thank you for sharing your feedback! We aim to provide the highest level of customer service and are thrilled to hear your experience with Carol reflects that! We know that your items are important to you, so we make it a priority to provide a clean and secure self-storage facility. Stop by our office if you need anything!
January 3, 2020
Mike Orlich
Posted on Google
Carol O’Shaughnessy was extremely helpful with explaining everything to me! The facility is very nice, clean, and organized! Overall great experience.
Response from Extra Space Storage (01/05/2020)
Hi Mike, thanks for leaving us a review! We're so glad to hear Carol provided 5-star service! We make it a priority to provide clean facilities and are thrilled your experience reflects that. Stop by our office if you need anything!
December 27, 2019
Karla Hernandez
Posted on Google
Carol is fantastic! She was super friendly and helpful. She did a great job going over the storage sizes and pricing.
Response from Extra Space Storage (12/27/2019)
Thank you for taking the time to leave your feedback, Karla! We pride ourselves on having a friendly, helpful staff and are thrilled to hear your experience with Carol reflects that. Stop by the office if you need anything.
December 19, 2019
Ron Greco
Posted on Google
Carol was very helpful and explained everything clearly.
Response from Extra Space Storage (12/20/2019)
Thanks for the review, Ron! We're pleased to hear you've had a positive experience with Carol throughout the rental process. Stop by our office if you need anything in the future!
December 16, 2019
PixelPi
Posted on Google
This is my first time renting a storage unit. Bob was very friendly and helpful. Excited to store here! Highly reccomend! Company is very open and reasonable with prices as well.
Response from Extra Space Storage (12/17/2019)
Pixelpi, we appreciate you recommending us to your friends and family. We're committed to providing excellent service and we're glad Bob was able to help with your storage needs! Don't hesitate to stop by the office or contact us at (847) 584-2128 if you need anything.
December 15, 2019
John and Lisa Weaver Spears
Posted on Google
Nina was friendly, efficient and quickly understood my requests. She had everything ready when we arrived for easy signature such allowed my movers to get started immediately unloading.
Additionally, when we realized my husband left his phone in the men’s bathroom, she retrieved it and brought it out to our car when we pulled up. Really great customer service!
Response from Extra Space Storage (12/16/2019)
Thank you for taking the time to leave your feedback, John and Lisa! We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. We're glad Nina had everything ready when you arrived and brought your husband's phone out to your car when you pulled up. We're committed to providing excellent customer service. Stop by the office if you need anything.
December 11, 2019
jair moreno
Posted on Google
First time renting a storage space, Carol took care of me right away. Did a great job explaining the prices, fees and showing me the space. Very clean and new looking place. Before my first actual payment she was able to reduce my price with no problem. Very helpful and very easy to talk to. Thank you extra space storage staff.
Response from Extra Space Storage (12/13/2019)
Welcome to Extra Space Storage, Jair! We're so glad to hear Carol did a great job helping you find the best storage unit for your needs! We aim to provide the highest level of customer service and are thrilled your experience reflects that. Our team is here to serve you so don't hesitate to reach out if you need any future assistance!
December 7, 2019
kevin wheeler
Posted on Google
Carol was the best. She has great customer service skills
Response from Extra Space Storage (12/08/2019)
Kevin, we're committed to providing excellent service and we're glad you had a positive experience renting with Carol. Let us know if we can do anything else to assist with your storage needs!
December 6, 2019
gino peronti
Posted on Google
Response from Extra Space Storage (12/06/2019)
Gino, we're glad you chose Extra Space Storage. Stop by the office if you need anything!
December 6, 2019
melissa medina
Posted on Google
Carol was awesome to work with customer service was beyond five stars, super clean facility excellent internet prices!
Response from Extra Space Storage (12/07/2019)
Melissa, we're committed to providing excellent service and we're glad you had a positive experience renting with Carol. Let us know if we can do anything else to assist with your storage needs!
December 4, 2019
Jori Didier
Posted on Google
Extra space storage is a very clean and secure place! Bridget was very helpful with all the information and answered any questions we had
Response from Extra Space Storage (12/04/2019)
Thank you for your feedback, Jori! Providing renters with clean and secure facilities is our top priority. We're glad Bridget was able to help with all the information and answered any questions you had. Let us know if we can do anything to assist you!
December 3, 2019
Eric S
Posted on Google
Wow! Super clean and bright with auto-on LED ceiling lights when you walk to your unit. The drive-in bays to get out of the weather are a great feature I’ve never seen anywhere else. Bridget was awesome when I stopped by to check it out and get a unit. She offered a tour of the property and helped me select a convenient location on the second floor accessed by two large freight elevators for easy in-out with the provided hand carts.
Response from Extra Space Storage (12/03/2019)
Hi Eric, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad your experience reflects that. It is wonderful to hear that Bridget provided you with the excellent service we strive to provide for all of our customers! Our team is here to serve you so don't hesitate to reach out if you need any future assistance!
November 30, 2019
Angela Mick
Posted on Google
Carol was awesome! I had to move storage units from a different company and she was so helpful and explained how their insurance policy works. Very clean units, excited to be using Extra Space.
Response from Extra Space Storage (11/30/2019)
Welcome to Extra Space Storage, Angela. We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Carol and the rest of our team are happy to help, so let us know if you have any questions!
November 25, 2019
Maya Kanaan
Posted on Google
Bridget did a great job setting me up with my storage unit. She thoroughly explained the ins and outs of the facility. Extra space provides a super clean environment and I trust them with all of my belongings.
Response from Extra Space Storage (11/25/2019)
Hi Maya, we're glad Bridget set you up with your storage unit and thoroughly explained the ins and outs of the facility. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Security is our top priority and we appreciate that you have trusted us with your belongings! Stop by the office if you need anything.
November 23, 2019
Steve C
Posted on Google
Friday I decided to check a different storage facility and Shaun was the first person I talked to at Extra Space Storage, he very helpful and pleasant. He explained the whole process and answered ALL my questions! What a step up from Public Storage!
I told Shaun I was planning on switching from Public Storage because the rent was going up by 20% which is outrageous!
I was not sure if I was able to do it this weekend but I was so impressed with the facility: clean, lighted, climate controlled, and closer to home. It was a no brainer!
I went into today and was met by Bridget, she was really pleasant and super helpful, walk me through the whole process, and again answer all my questions, showed me how the locks worked! And even came to check on things while I was unloading the truck! Awesome customer service!
I have not had the opportunity to meet Carol, the location mgr yet but if Shaun and Bridget are any reflection of Extra Space Store customer service, I expect to be doing business with them for quite a while.
Response from Extra Space Storage (11/24/2019)
Hi Steve, we're glad Shaun was able to help, explained the whole process, and answered all your questions!
We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! We're glad Bridget was able to help, walked you through the whole process, answered all your questions, and showed you how the locks worked! We're committed to providing excellent customer service. We would love to keep your business.
November 20, 2019
Brittany Jones
Posted on Google
Bridget is wonderful ! The facility is very nice and clean I definitely recommend this facility
Response from Extra Space Storage (11/20/2019)
Thank you for choosing Extra Space, Brittany! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (847) 584-2128 if you need anything.
November 16, 2019
Jacqueline Gonzalez
Posted on Google
My husband just took me to our storage unit for the first time and I have to say that I am completely blown away! The facility is so clean so secure so private!!! I've never seen anything like it! I will definitely recommend to anyone that's looking for a very nice high end storage facility that's very very reasonable!
Response from Extra Space Storage (11/17/2019)
Thank you for your feedback, Jacqueline! Providing renters with clean and secure facilities is our top priority. Thanks for recommending Extra Space Storage!
November 13, 2019
Mr. cookiekuns
Posted on Google
Great facility! Jessica was very professional along with Bob and Shawn. Totally recommended. Easy and fast process!
Response from Extra Space Storage (11/13/2019)
Bobby, we know you have many options for storing your belongings, and we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Don't hesitate to reach out if you need anything!
Directions
Get directions starting from:
example: 1234 Anystreet, Springville, IL, 12345
Intersections/Landmarks:
Albion Ave and W Irving Park Rd
Directions from the North:
Drive south on Roselle Rd. Turn right onto W Wise Rd. Turn left onto Wright Blvd. Turn right onto Albion Ave. Our facility will be on your left before W Irving Park Rd.
Directions from the South:
Drive north on Bloomingdale Rd. Continue onto Roselle Rd. Turn left onto W Irving Park Rd. Turn right onto Albion Ave. Our facility will be immediately on your right.
Directions from the East:
Drive west on W Irving Park Rd. Pass Roselle Rd and continue west. Turn right onto Albion Ave. Our facility will be immediately on your right.
Directions from the West:
Drive east on W Irving Park Rd. Pass Barrington Rd and continue east. Turn left onto Albion Ave. Our facility will be immediately on your right.
