Baltimore Self Storage at 1413 S Haven St

Love this Extra Space Storage Location. The building is super clean, gaining access to your unit is easy, and the staff are super personable and helpful even through tough times. Thanks Extra Space Storage for your service!

I've been with Extra Space Storage since 2018/2019, and never had an issue with them. Its been a great experience, and I'm thankful for Lynn assisting with my moveout questions and account info. Superb customer service!

While in a housing transition, I stored my belongings at this location on S Haven. For a first time user of a storage unit, I was impressed with the service, access, and cleanliness of this facility. Ed, the manager assisted in the most professional way when I ran into a billing issue. He was polite, responsive, and courteous which was greatly appreciated.

Easy to reserve my unit online which gave me the opportunity to take advantage of a nice 'online only' discount. Had access to my unit the same day and received a very prompt follow-up call from the facility to ensure I was taken care of. Many thanks to Karla who was a great help in making sure everything was handled in an efficient manner & provided me a walking tour of the facility when I showed up to take possession of my unit.

Easy to sign up, reasonable rates. Happy with my experience

Ed and Lynn are the dream team! Helped me get into a unit that was right for my items. I feel so safe accessing my unit even at night. The facilities are always spotless! This is my first time having a storage unit and it’s been a great experience!

Receptionist Lynn was very professional and informative. She gave me a tour of the facility and described the amenities to ensure that I received the unit to fit my needs. Everything was handled promptly and professionally. Very well recommended place to store your belongings. The building is clean and spacious with working restrooms on the 1st floor. Call in soon to reserve your space and see for yourself.

Clean, safe, and secure. Office staff is friendly and helpful.

Satisfied with location, customer service, cleanliness, plenty space in 5x10 unit (attached pic) Dissatisfied only one thing, monthly rate jumped from $50 to $90. Highly recommend to use Haven location

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Fantastic, best storage place I have ever used.

Great customer service always willing to help no matter what , they always make sure there customers are satisfied ! Thanks so much

Very happy with my experience here! Manager Ed is amazing, super helpful and they honored a web only price when the site had tech issues. Hella clean with good social distancing in place.???? We needed an additional unit and Lynn and the rest of the staff was so helpful!! Super professional and they continued with great social distancing protocol ??

The facility is very clean and organized. Very easy to park, to use elevators, and to navigate around the facility.

My experience securing a unit at the S. Haven location was seamless. After taking care of all of the logistics by phone and completing paperwork online I went to visit the location. Lynn had already reviewed my information AND had tested my code to make sure everything worked well. She showed me to my unit where I was able to place the lock provided to secure the unit before move-in. Lynn was very friendly and professional. The location is so convenient for me and I like that it's clean and in a busy, well lit location.

Both management and facility are truly outstanding. Ed provided me all the information I needed when in the decision making mode and was very proactive in helping me resolve certain issues I had in my moving scenario. When I showed up unannounced for a facility tour, Lynn was extremely accommodative in showing me around, pointing out facility features and answering all my questions. The facility location and cleanliness are unparalleled. Reserving the unit was a breeze and the price was equivalent to or less than, what I considered, lesser quality units. Ed treats this place like its his own home, and the customers benefit!

Great customer service and demonstration of professionalism

The staff is very courteous helpful and friendly. Building is clean and well maintained. Very positive experience!

Lynn helped us rent and set up our storage unit today. The staff is very helpful and friendly and everyone is very communicative. Excellent customer service and clean facility. Thank you to Lynn and everyone for all your help!

I already left a rating but wanted to share more detail. My experience moving in was flawless. It was clean. The person on duty was super helpful. After we took several turns to get to the unit, I said I was concerned I wouldn't be able to find my unit easily. He explained he chose that one specifically because, from the back, it's a straight shot from the elevator. That's great service! I also had a concern when my rate went up much more than I expected after the introductory period. I know it's a HOT time in the storage rental market so I expected them to just tell me, "Too bad" (like Public Storage did with my last unit). NOPE... Lynn took the time to talk to her manager and called me back the next day with a different offer. I appreciate customer service and respect for customers above all. ESS has it -- and it shows.