Baltimore self storage at 1413 S Haven St

Very happy with my experience here! Manager Ed is amazing, super helpful and they honored a web only price when the site had tech issues. Hella clean with good social distancing in place.???? We needed an additional unit and Lynn and the rest of the staff was so helpful!! Super professional and they continued with great social distancing protocol ??

The facility is very clean and organized. Very easy to park, to use elevators, and to navigate around the facility.

My experience securing a unit at the S. Haven location was seamless. After taking care of all of the logistics by phone and completing paperwork online I went to visit the location. Lynn had already reviewed my information AND had tested my code to make sure everything worked well. She showed me to my unit where I was able to place the lock provided to secure the unit before move-in. Lynn was very friendly and professional. The location is so convenient for me and I like that it's clean and in a busy, well lit location.

Both management and facility are truly outstanding. Ed provided me all the information I needed when in the decision making mode and was very proactive in helping me resolve certain issues I had in my moving scenario. When I showed up unannounced for a facility tour, Lynn was extremely accommodative in showing me around, pointing out facility features and answering all my questions. The facility location and cleanliness are unparalleled. Reserving the unit was a breeze and the price was equivalent to or less than, what I considered, lesser quality units. Ed treats this place like its his own home, and the customers benefit!

Great customer service and demonstration of professionalism

The staff is very courteous helpful and friendly. Building is clean and well maintained. Very positive experience!

Lynn helped us rent and set up our storage unit today. The staff is very helpful and friendly and everyone is very communicative. Excellent customer service and clean facility. Thank you to Lynn and everyone for all your help!

I already left a rating but wanted to share more detail. My experience moving in was flawless. It was clean. The person on duty was super helpful. After we took several turns to get to the unit, I said I was concerned I wouldn't be able to find my unit easily. He explained he chose that one specifically because, from the back, it's a straight shot from the elevator. That's great service! I also had a concern when my rate went up much more than I expected after the introductory period. I know it's a HOT time in the storage rental market so I expected them to just tell me, "Too bad" (like Public Storage did with my last unit). NOPE... Lynn took the time to talk to her manager and called me back the next day with a different offer. I appreciate customer service and respect for customers above all. ESS has it -- and it shows.

Very clean place at a very good price. Awesome customer service.

Incredibly clean facility. Absolutely recommend

Had to get things done last minute and Holly made my day when I called customer service to schedule and get information it was literally the perfect experience she should teach customer service classes. When I came in Lynn picked up right where she left off showing me around and making sure I got the right unit and understood the entire process without it feeling lengthy. She really made things easy and convenient. I’m not sure if ExtraSpace specializes in customer service but these two would make me believe they do . Thank you

Staff was friendly and helpful. Place is clean, organized, and secure. Definitely will keep this place as my go to for storage needs in the future.

Very clean. Friendly and helpful staff.

Renting my unit was fast and seamless. Lynn was very friendly and effective.

Kind and helpful employees made my move in stress free. Even with the internet out, they set me up with a door code and made sure I knew where my unit was and how to use my lock. Clean and well-lit facility with moving carts and huge elevators. Moved a large desk and dresser to 4th floor with no issues. Thank you!!

Registration and rental was very easy. We did it online. Our unit was all set when we arrived and the customer service was great !

Ed was great - he answered all my questions. The process to lease is simple and straightforward. The facility is clean, well lit, and convenient.

Lynne ,exellent customer service ,thank you

I had a wonderful experience setting up my rental with Lynn, it could not be easier to reserve and lease a unit over the phone. The whole process of finding a unit and ending up with a lease and first month paid took less than 20 minutes! Clean location in a good, safe part of Baltimore. Very pleased with Extra Space Storage Haven Street!

Very easy process. The space is clean, accessible and reasonably priced. The customer service was professional and extremely informative.