Rockville self storage at 12030 Parklawn Dr

Lily was a superstar. 10/10

The whole process was easy and professional The staff is great Thanks

Easy to move in and move out. The staff are very friendly and helpful

Wonder and helpful staff. Location is great

The staff were pleasant and informative on exactly what I needed to fit my storage.

Extremely helpful staff and safe and very reasonably priced storage!!

Están muy amables

Staff is always friendly and helpful, and the storage building is clean, well-lit and well-maintained.

The place is kind of hidden so you have to be careful not to miss the driveway. That would be my only complaint. If you consider that a complaint. First of all it was nice to see the establishment was very Covid conscious. I was greeted, with a smile, by a woman who asked then listened to what my needs were. She made a recommendation a escorted me to the unit to make sure if it was acceptable. After that the contract all automated. The whole process took about 15-20 minutes from beginning to end. I think the woman’s name was Rosa who helped me. ???? A friend referred me who has been using them for several years happily. If first impressions mean anything I understand why.

I am extremely satisfied with the incredible customer service, provided by Mr. Michael at your Rockville location. He was a great help and complete professional throughout my hole experience. Thank you sir and have a blessed day.

Well located

Good storage facility. Clean and easy to navigate. Affordable deals too. If you rent online to move in on a Sunday, your gate code may not work-since they don’t work on Sunday’s. You’ll be lucky if someone lets you in or out. The matter will be resolved quickly, however, as the staff is responsive and has great service.

leo was helpful

leo was clean and good

Very clean and well ran facility.I bought some moving supplies from Leo.Thanked him for his great service

Thanks Leo

Leo is very helpful

Organized and friendly staff.

Move out day! Here's the update. Easy to move in, easy to move out. Large clean space for a reasonable price with no hassle to get it and no hassle to get out. Thank you very much for the experience. It was a big help at the right time. Alberto was very helpful, even informing me of a promotion that I wasn't aware of which saved me quite a bit of money in upfront costs. He was also extraordinarily respectful and well-mannered. He didn't rush the process at all. Even though he was obviously busy, he was really patient and gave the call the time it needed. Alberto is truly professional but personable and pleasant as well. An excellent example of what customer service should be. I'd like to thank him for making the process painless.

The employees were great! They helped me consider my options and made sure everything got set up smoothly. When I had questions, they were easily answered, both during set up and after.