Rockville self storage at 12030 Parklawn Dr

Lilian was super and very helpful to us, she went above and beyond to show us al the storage and Answer all the questions we had for her.

Lilian was very knowledgeable professional and super helpful.

Outstanding customer service! We had to do a complicated cross country move with hiccups along the way. Lily stepped in each time to help and communicated with us immediately when we needed to see or know something. Not a usual storage facility experience so I can’t recommend them and the location more!

I was very pleased with the prompt and responsive service at this facility. Lilian was courteous and professional. Even when she didn’t have the right kind of storage I needed she made sure to refer me to a nearby facility that had a vacancy. That’s excellent customer relations. Thank you so much.

I used ExtraSpace Storage for a short term storage unit rental, and they were fantastic to work with from start to finish. They called to talk through the process after I submitted my application, and within an hour I had everything I needed to move in. The facility is easy to access and has a bathroom and dollies for customer use. Checking out was a breeze as well. I was able to submit my notice online and received confirmation when my move out was complete.

This location is pretty clean and well maintained staff are always willing to help with any issue that we have specially if you loose your key they will assist you with everything in their hands.

The place was very clean all the time. The on site management was always helpful and responsive. The entire experience was excellent!!

Lilly has been amazing, swift and very efficient. Great customer service. I'm very impressed at her knowledge, advice and swift efficiency. Great work

The staff is always friendly and always returns my calls.

He was a good customer service more than 5 stars

Lillian was so helpful from the moment I was inquiring about the storage space till we finalized the transaction. Very professional and each time I need to call her she will answer the call. Thank you for your excellent service. Keep it up!

Lillian was incredibly helpful and made the transfer process quick and painless.

I finally got a storage! Thanks to Lillian and her patience with me I found the right one at a great price for the amount my belongings are worth and I can’t be happier. If Lillian isn’t promoted somehow I would be pretty disappointed. She was awesome and knew how to answer all my questions. Plus, she read the entire contract to me. Who does that? Just incredible. I’ll definitely tell my family and friends about this place.

Impeccable service. There’s no other way to describe it. Lillian Silva answered all of our questions and took us on a tour through every storage unit they had and eventually got us a unit we really wanted. A+ for sure and would recommend this service to anyone. Thank you so much.

I am only getting my first storage unit ever, and have not loaded it yet. But my intake/sales experience at a Parklawn Drive location with Lety was superior. She knew what she was doing and explained things in a mild-mannered way. She handled multiple customers deftly. I look forward to more.

I have two storage units, one with Extra Space Storage at this location and another with a different company in the area, but this company is BY FAR superior! I’ve had to go through phone tree after phone tree with the other company to finally speak to a person who then ends up transferring me to another department, Extra Storage Space on the other hand makes it quick and easy to get ahold of someone who is knowledge about the location and services on site within minutes. The employees are always a pleasure to speak with and their security measures make me feel that items in my unit are safe AND my account information is secure. I would 100% recommend this company to a family member or friend and feel confident that they are in good hands.

It’s a very clean and staff is very helpful & friendly It’s a three star because this is my Second time renting here, with in six months my space went up $40.00 more with only a mail letter. So my 10x10 started at $80 now you want $120 that’s just to much when other places are cheeper and I also went down to a 5x5 space for $60 dollars. When I first rented here it was a 5x5 started at $55 then it only went up by $10 after a year.

Great customer service. Lillian was there to help and answer all my questions. She was very helpful and patient while looking for a unit that suited my needs. I usually don't write reviews but this place was worth it, and I highly recommend this place.

Lilly was such a great help when i called in since i need a second storage unit. She gave me all the information i needed and was very kind.

Great staff and service